joeloduca Posted June 26 Share Posted June 26 Just purchased a helix stadium XL and.. well.. This thing connects to wifi just fine but it refuses to login to line 6 account. It also refuses to connect to a computer. UPC code is pure white and I've looked at some documentation about manually setting the clock/date. That this is a known bug in their OS. This machine refuses to log in. It refuses to update the OS that I need to update the OS and use any software. Sound like a catch 22 situation? ah YES. it does. its a great sounding box but in this area, I gotta admit I am fairly unimpressed. Can this be fixed or do I need to take it back? Quote Link to comment Share on other sites More sharing options...
jpdennis Posted June 27 Share Posted June 27 On 6/26/2026 at 3:33 PM, joeloduca said: Just purchased a helix stadium XL and.. well.. This thing connects to wifi just fine but it refuses to login to line 6 account. It also refuses to connect to a computer. UPC code is pure white and I've looked at some documentation about manually setting the clock/date. That this is a known bug in their OS. This machine refuses to log in. It refuses to update the OS that I need to update the OS and use any software. Sound like a catch 22 situation? ah YES. it does. its a great sounding box but in this area, I gotta admit I am fairly unimpressed. Can this be fixed or do I need to take it back? @joeloduca Check the current time is correct for your area under your settings and make sure you do not use 2FA for logging in for the time being. Use manual settings for the time if needed. jpd Quote Link to comment Share on other sites More sharing options...
rosstrex Posted July 1 Share Posted July 1 I'm having the exact same problem. SO frustrating!! Quote Link to comment Share on other sites More sharing options...
rawkbob Posted July 2 Share Posted July 2 https://kb.line6.com/cannot-log-in-to-update-with-workaround Followed all the steps here? Quote Link to comment Share on other sites More sharing options...
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