HX Effects will not do a factory reset

[atomheart411]

I tried on the software editor and on the unit itself and nothing happens. 

 

[datacommando]

On 10/27/2026 at 8:48 PM, atomheart411 said:

I tried on the software editor and on the unit itself and nothing happens. 

 

Hi,

 

To use Reset Options:

• Power off the Helix
• Hold the desired button combination
• Power on the Helix
• Release the button combination

HX Effects

Button Combination	Description
Holding FS3 + MODE	Will clear all Presets and IRs
Holding FS4+FS5	Will reset Global Settings
Holding FS5+FS6	Will reset Presets only
Holding FS6+TAP	Will Perform factory restore (reset, Globals, IRs, and Presets)
Holding the right arrow ">"	Will put the unit in a fail safe update mode. Use this when the HX Effects is in an un-recoverable state

 

FROM THE HX EDIT PILOTS GUIDE 3.8

Restore Factory Settings
This button at the bottom left of the Preferences window resets all items in all three tabs of the Preferences window back to the initial factory default settings.
NOTE: Your Helix or HX device also includes several additional settings within its Global Settings screens (as well as its own Restore options) This Restore Factory Settings button restores only the settings shown within the HX Edit application’s Preferences window.

 

If you follow these instructions, and the reset options still fail, then you should raise a ticket with Customer Service.

 

Hope this helps/makes sense.