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Pocket POD - disasterous performance! Hope it's my fault!

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I recently tried to get to grips with a PocketPOD received a couple of years ago as a birthday present, and have had no luck whatsoever. The majority of the tones are really poor - those that "work" are all very similar (i.e. producing only a clean tone), with a few exceptions; user settings don't generate anything at all; there is a continual background hiss; volume varies enormously between settings (ranging from nothing at all to full on etc etc etc).


I've tried the factory reset, to no avail.


Would love to know if there's something I'm doing wrong, or if there is something I could plug into on-line which might help me fix this issue?


Looking forward to any advice! Many thanks, John J



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