Community: Message List

Re: JTV-59 reliability issues?

support@line6.com — Wed, 26 Sep 2012 21:21:06 GMT

Hi Mike,

I'll reach out to you via ticket and get to the bottom of what's going here...

Re: Displaced Nut

support@line6.com — Tue, 28 Aug 2012 20:44:40 GMT

Hi Scott,

I see that we have opened a ticket for you. You should have received an email, but you can access it via your account pages as well.

Randy,

I have also opened a ticket with you to follow up.

Re: Problem with JTV-59 Alt Tuning, High E and B Strings Only

support@line6.com — Wed, 01 Aug 2012 20:03:12 GMT

gotta agree, log a ticket:

http://line6.com/support/tickets/add.html

and you can buy a battery on our store:

https://www.globalfulfillment.net/gfsnet/(S(yiq3dm5533l0x155dhnzsfbp))/line6/10Browse.aspx?cid=173

Re: G string stopped working

support@line6.com — Wed, 01 Aug 2012 19:52:47 GMT

If I were to hazard a guess, I would say that either the connection to the piezo on that string has gone intermittent or the piezo itself is intermittent and should be replaced. You can take the unit to a service center, which would be the "official" recommendation. However, we do offer the piezos on our store if you like to tinker.

Re: Variax JT59 not working

support@line6.com — Mon, 25 Jun 2012 21:09:08 GMT

Please look for a support ticket on your account.

Re: Did anyone received a JTV-69 that was 100% satisfactory on arrival?

support@line6.com — Tue, 05 Jun 2012 00:22:51 GMT

Cinvala wrote:

I recieved my JTV on the 9th March (Friday), initially the selector knob didn't work, on searching this forum, found that it was not an uncommon problem, shimmed the knob as suggested, now it works, but continually sticks, won't turn on, won't turn off, turns off when changing models, turns on when changing models, goes into programing mode after a brief push. I contacted both Line 6, (via this forum) and my supplier on the 14th March. My supplier was quick to respond, that they had tried to ring Line 6 without response, and had sent a email and was waiting for a response. Yesterday I started a thread asking for a support ticket, which hasn't been answered. So today, after seven days no response from Line 6, the store I brought it from is still waiting on Line 6.
I really like this guitar, but I don't won't something I cant rely on. I'm at the point where I'm about to say screw it, I'll cut my loses, send the guitar back. I was thinking about going down the HD500/DT25 road, but if the guitar goes back, Line 6 can kiss that sale away as well.

I've opened a ticket for you....

Also, you can always open a ticket here:

http://line6.com/support/tickets/

Re: Line 6 - Guitar Strings 'Slipping Off the Neck' is 'Within Tollerence' and acceptable.

support@line6.com — Wed, 30 May 2012 20:42:37 GMT

rajeshraman wrote:

JCJCJC,

I too have a JTV69 and am experiencing the string slip problem. The local guitar shop did a setup which basically moved the nut up by a little, but I'm still not completely satisfied. Now, the low E slips off very easily indeed and the high E still slips, especially when playing between the 6th and 12th frets (or so).

I notice that the http://line6.com/support/tickets/add.html link now yields a 404. Do you recommend that I file a separate support ticket, including your name?

Thanks for staying engaged.

Hi,

Were you logged in? I just entered a test ticket and it worked fine. One way or another, yes, please get a tkcet going and mention my name and I'll get help out.

Thanks

Re: Extra battery for JTV-59

support@line6.com — Fri, 25 May 2012 17:28:46 GMT

Hello-

We have the batteries in stock for your distributor to order. Should you have trouble having them get one for you, you can let me know by contacting me here:

http://line6.com/company/contact/complaint/

Here is the contact info for your distributor in Australia.

http://line6.com/dealers/distributors.html

Australia:

Musiclink Australia Pty Ltd

http://www.musiclink.com.au/index.php?page=viewStory&title=Line%206

guitars@musiclink.com.au

29 South Corporate Avenue
Rowville 3178 Australia

Phone: +61 3 9765 6565

Re: Line 6 - Guitar Strings 'Slipping Off the Neck' is 'Within Tollerence' and acceptable.

support@line6.com — Fri, 11 May 2012 00:54:13 GMT

Hi,

I know that someone from our UK team has reached out to Sean. If any of you others feel you have a problem with the string slipping off the neck, , go here:

http://line6.com/support/tickets/add.html

start a ticket and tell them that JCJCJC sent you..... I'll work with the you and rep for a good resolution.

Re: When?????

support@line6.com — Thu, 29 Mar 2012 19:35:40 GMT

Hi Folks,

It's looking like we'll be able to release next week......