Re: Broken USB-port on HD500

support@line6.com — Wed, 11 Apr 2012 05:02:04 GMT

Hello and sorry for the delay in replying.

A representative of line6 has contacted me and asked me for the details of my hd500. After that I didn't hear anything for some time, but now I've gotten a message from Thomann saying that the hd500 is being returned to me repaired without cost! So, thanks a lot line6 for helping out on this issue!

Broken USB-port on HD500

support@line6.com — Wed, 28 Mar 2012 05:27:19 GMT

Hi everyone,

I've got the exactly same problem as Chorbz01 on http://line6.com/support/thread/76165. I bought a POD HD500 from Thomann and it worked great, but the pins in the usb port got bent. I don't even know how that happened, I only know that it wasn't because of misuse because I was very careful with it and only used the usb-connection once before. I also noticed that the port is missing the plastic block also mentioned in Chorbz01's thread and I believe that's the reason the pins are bent.

Anyways, I contacted Thomann and sent them the HD500, but now the service center is saying the repair won't go under warranty since the pins are bent! Yeah, but that's because there was no plastic block in there to protect the pins from getting bent... I've also submitted a ticket to line6, but have gotten no reply yet. From Thomann they said I have to reply in 14 days (now 9 days left) whether I accept the repair that will cost me 100 euros or they will send me back the HD500 without repairing it and I have to pay the postage costs. So I'm in a hurry to hear from line6 on this issue! So, line6, if you're reading this, please respond to the message I sent to you (threadID:42899).

I appreciate the way that line6 has worked with their customers in the past and hope that this issue can be resolved soon!

With Best Regards,

Joosua

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Re: Broken USB-port on HD500

Broken USB-port on HD500