Community: Message List

Connection issue on some new Relay G50/90 units, with resolution

support@line6.com — Thu, 02 May 2013 15:19:10 GMT

It has come to our attention that a small number of Relay G50/G90 systems may have been shipped starting in the wrong RF mode. This is very easy to resolve. If your new Relay G50/G90 wireless system’s TBP12 transmitter will not connect to its receiver, switch the RF mode by following the procedures below:

1. Turn body pack power on.

2. Press and hold the "Select" button until the channel number flashes.

3. Press and release the "Value" button while continuing to hold the "Select" button.

4. Release both buttons when the display shows "RF1".

5. Verify by powering off the unit then turning power back on and watching for RF1 to be displayed during the turn on sequence. Your transmitter will now connect to your receiver.

Re: Using KB37 (as midi controller only) in conjunction with Balance in Reason 6.5

support@line6.com — Mon, 25 Mar 2013 17:24:20 GMT

Hi. You will have the option to choose between any devices connected as the MIDI controller and the audio interface, so you can use the KB37 and Balance together. The model packs will be available as long as the KB37 is connected.

Re: DT25 dead. Changed fuse, caught fire.

support@line6.com — Mon, 11 Mar 2013 19:15:30 GMT

stmmitchell and PDKTDK. We're sorry to see this happen to your amps. Please heed Zap's advice and get your amp to a service center right away. We do not suggest you try to repair the amp yourselves, even if you believe the issue is only a fuse. If you don't have one in that list that you are comforatble working with, please contact us for an RMA by calling 818-575-3600, options 3...3...2. Alternatively, you can request an RMA at this form: http://line6.com/company/contact/rmarequest/.

Re: forum hijack?

support@line6.com — Tue, 05 Mar 2013 17:12:36 GMT

Yes we're being spammed, and I apologize. I am working with JIVE and our IT team to contain and fix the problem. In the meantime, stopping notifications is a good idea.

Re: UX2 randomly stops working in Win8

support@line6.com — Thu, 24 Jan 2013 20:17:37 GMT

All,

We have recently been made aware of this thread and this issue. We had some individual cases reported to us, but nothing tying them all together until now. We are working to understand the scope of this problem. We will make support tickets for those reporting similar symptoms (or respond to existing tickets) so that we can collect system information and try to get to the root cause. That will take a considerable amount of time. The more systems we can examine, the better, so we encourage you to communicate with us in your tickets any other similar threads so we can reach out to those customers, too.

We apologize for any inconvenience this issue is causing you and we ask for your patience during this process.

Re: AES/EBU Data Cable

support@line6.com — Tue, 22 Jan 2013 00:42:29 GMT

Line 6 recently switched to Yorkville for our Canadian distribution. Please get in contact with them at www.Yorkville.com to order a cable or anything else Line 6. I do not know their relationship with L&M, so I don't know how your deposit situation will work out, unfortunately.

Re: Pod HD problems again!

support@line6.com — Mon, 07 Jan 2013 01:16:59 GMT

Hi. I see that there are multiple tickets opened, so two of them were closed as duplicates. You still have one open that mentions we have an RMA in place for you to resolve the issue.

Re: Before You Buy A JTV-69

support@line6.com — Fri, 28 Dec 2012 18:38:48 GMT

Hello Christopher. As Customer Support Supervisor, I truly apologize for the circumstances that led to your experience. As a company, please know that we do take Customer Service seriously and we want you to be happy with your purchase. I will contact you outside of this post to discuss the best resolution for your situation.

Re: Can't post responses in forums too.

support@line6.com — Mon, 05 Nov 2012 18:18:07 GMT

It looks like folks can create new posts now. Please reply here with any other system issues. I apologize for any inconveniences caused.

Re: In Praise of The JTV-59

support@line6.com — Fri, 26 Oct 2012 17:11:02 GMT

Thanks for the good words. Glad you're loving your JTV!