Community: Message List

Re: Line 6 - Guitar Strings 'Slipping Off the Neck' is 'Within Tollerence' and acceptable.

support@line6.com — Wed, 30 May 2012 17:35:03 GMT

My guitar was return to Line 6 UK and they replaced the neck for me. It plays great now, no problems at all.

I recomend calling your local center rather than relying on email and the internet- the personal touch....

Good Luck

Re: Line 6 - Guitar Strings 'Slipping Off the Neck' is 'Within Tollerence' and acceptable.

support@line6.com — Fri, 11 May 2012 15:07:20 GMT

All my issues have been resolved, I am a happy bunny.

Many thanks to you and the UK team for sorting my neck issues out, the guitar now plays great and my Dream Rig is complete!

Re: Line 6 Rep or JTV69 owners; minimum distance from e strings to slope of fret

support@line6.com — Fri, 13 Apr 2012 09:09:52 GMT

Interesting attitude. I prefer not to let people (and companies are just people) walk all over me.

I am a line 6 'fan'. I have the DT25 and HD500+ POD Farm , had a Variax 700 and Variax accoustic, older pods etc. I don't post very often and seldom complain on forums or anyware else. I have been playing guitar for 25 years and have played 100's of guitars (I still own 15), I have never had or seen a neck this bad.

I recieved the guitar- I persivered and tried to adapt my playing style, it didn't work, the strings are not parralell and run off 2mm. Other users have 2mm at the top fret where I have 0.6-7mm, clearly there are manufacturing tollerences, but this seems extream.
I checked the firum and found this was a common problem, a Line 6 Rep admited there was a quality problem with frets- other people retunred guitars and had them fixed.
I called UK Line 6, described the problem and was told to return it to the shop I bought from (I had to pay postage), they sent it to Line 6 who said it was 'in tollerence' and I had to pay again to have it posted back.
I requested information on what the accepatble tollerence was, they would not give it to me - this is why I will persue this.

If my guitar is witin the 'secret' tollerence for strings falling off frets, then I will simply drop it, and everyone will know what the range is. If this is how it is by design, people need to know as they wont be expecting it (if they buy mail order) and can't return it based on it being faulty. A lot of people seem to have trouble with the neck, I just want to know if it is a group of people who have an extreme (but acceptable to line 6) tollerence or maybe we are just a group of people who don't get on with this design. I would assume it was a design issue if it was not for the fact that I am 0.6mm at the top and 2.6 at the 15th fret - all my other guitars strings run parallel!

Re: Line 6 Rep or JTV69 owners; minimum distance from e strings to slope of fret

support@line6.com — Thu, 12 Apr 2012 14:06:09 GMT

Thanks, I intend top persue it; I can't belive a suingle Line 6 rep hasn't commented.

I am forwarding the detials of my consumer complaint to the UK Trading Standards, then Line 6 will have to comment officially

I don't know what it is like in the US- but in the UK sellers can't get away with this lkind of shoddy 'just put up with it' treatment.

Re: High E string falling off the fret

support@line6.com — Wed, 11 Apr 2012 12:46:07 GMT

I have just measured mine having got it back from Line 6 as 'witin tollerence'

0.65mm top fret, 2.6mm at 15th fret. 2mm run off, unplayable guitar for me but witin tollerence for Line 6's quality control.

Line 6 seem to be checking these against a 'secret' list of tollerences rather than if a guitarist couls actiually play the guitar. It is only possible to put 'down' vibrato on the top e and up on the bottom e, bridging the bottom 3 strings with one fingure pulls the high e off the fretboard etc. The guitar plays worse than a $99 walmart guitar.

Re: Line 6 Rep or JTV69 owners; minimum distance from e strings to slope of fret

support@line6.com — Wed, 11 Apr 2012 12:40:40 GMT

Anyone care to comment?

Gap to slope on top (high and low e strings about 0.65 measured with a micrometer. Gap after 12th fret 2.6mm- And Line 6 say this is the way 'James Tyler' designed it to be - anyone have his email address, he has designed a guitar that I can't play.

Re: High E string falling off the fret

support@line6.com — Tue, 10 Apr 2012 12:25:42 GMT

I think Line 6 think if they ignore the problem it will go away.

Unfortunately for Line 6 one of there own guys already said it was a QC issue with overfiling the frets

I suspect it will end in a class action.

Line 6 Rep or JTV69 owners; minimum distance from e strings to slope of fret

support@line6.com — Mon, 09 Apr 2012 14:12:43 GMT

Hello

I had this problem on both e strings, read the threads on this forum about the Quality Control issue line 6 had with the fret angles filing etc. and returned my guiar 'as instructed on this formum' to be (I assumed) fixed.

After paying for the postage it to be returned to Line 6 UK (both ways) it was returned with nothing done and just a note saying it was 'in tollerence'.

So, One simple question for line 6 before I take this further- what is the tollerance you allow from a string to 'off the neck' (I consuider this the start of the down slope of the fret).?

If it is publised and I am indeed in tollerence I shall drop the matter and pay to get my neck replaced myself.

FYI, If anyone at Line 6 cares, I am making video for utube to show just how bad these necks are with a close up of the string over the slope of the fret and the letter from Line 6 UK saying thats how it is supposed to be!

Re: High E string falling off the fret

support@line6.com — Mon, 09 Apr 2012 14:00:07 GMT

Hello

I had exactly the same problem. unplayable nexk, both e strings slip of in normal play, strings almost over the angled part of the fret.

I have paid £30 to ship my guitar back to Line 6 under warrently to have them repair it, I was hoping a new nut would do it.

They said it was 'in tollerance' and did nothing, so to add insulat to injury I am now also out of pocket for postage both ways for nothing.

Line 6 (UK) told me 'The guitar 'is designed' that way by James Tyler' I can only assume that they have lots of these bad guitars out there and don't want a mass re-call.The guitar is not fit for purpose in my opinion.

Sell the guitar, pay to have the neck changed or try Trading Standards (or a legal class action!), Line 6 have washed there hands of it,

Re: Did anyone received a JTV-69 that was 100% satisfactory on arrival?

support@line6.com — Wed, 28 Mar 2012 16:56:16 GMT

Just to update anyone following this thread, I sent the JTV-69 back to line 6 and they said it was 'in tollerance' and strings sliding of the frets during normal play (due to the frets being filed at an angle that puts the down-slope almost under the string) was acceptable as James Tyler had designed it that way.