Community: Message List

Re: DT50 don´t change channels with footswitch

support@line6.com — Thu, 05 Jul 2012 18:54:57 GMT

I use the

Orange FS-1

Re: DT50 don´t change channels with footswitch

support@line6.com — Thu, 05 Jul 2012 18:47:57 GMT

The great Tascam RC 30P is also not working:

http://www.google.de/search?q=Tascam+RC+30P&hl=de&client=safari&rls=en&prmd=imvns&source=lnms&tbm=isch&sa=X&ei=NeD1T-DGCsjxsgb42aHUBQ&ved=0CEMQ_AUoAQ&biw=1024&bih=722

Re: Software HD500 Edit / Let´s improve it!

support@line6.com — Thu, 12 May 2011 11:24:20 GMT

Octo777 schrieb:

They might read it, but it's doubtful they will pick it up in any official capacity without a feedback request. It's just the way things are done.

Strong argument I did not realize in my answer to you. This hit back home.

It really is in some companies like you just pointed out:

As an employee you can´t work with valuable customer feedback when there is no complaint or "issue" reported.
We don´t know if Line 6 is a company like this but ... Thanks Octo777. I will reconsider.

Have a nice day

Re: Software HD500 Edit / Let´s improve it!

support@line6.com — Thu, 12 May 2011 10:41:28 GMT

Got it. I just wanted to let the forum know that I did not sent it to Line 6 till date, nor do I plan to sum it all up and post it to Line 6 (in addition to what has been said in the forum). Yes, I feel to have spent enough time on this and strongly believe that Line 6 does read the forums in addition to single user feedback. They´re clever enough to know that this is the second best way to get very constructive support and feedback from the userbase for free.

If anyone feels like it: Go ahead.

Besides: The more individual people write to Line 6 about what we collected so far the better chances are they use this feedback.

All good.

Re: Software HD500 Edit / Let´s improve it!

support@line6.com — Wed, 11 May 2011 10:07:28 GMT

I think we now have collected sufficient information that is valuable enough
for Line 6 to improve the software for the HD series in order to be to be a useful tool.

Other suggestions than the ones we already collected are of course welcome
but I would like to encourage the responsible @ Line 6

to start programming the update

and use this information.

I hope this forum is a part of the Line 6 research and customer satisfaction program ...

This call was started by me me only because
I fell over in shock after buying the HD 500.
This time it was me reaching out but it quite possibly
could have been anybody else:

This software seriously needs to be improved.

Line 6: Please start this project and let us know

what we can expect to work with in the near future.

Re: Software HD500 Edit / Let´s improve it!

support@line6.com — Thu, 12 May 2011 09:01:37 GMT

No, I did not. If you or someone else feels like this is something necessary to do – don´t hesitate to post it directly to Line 6.

I feel more like: Line 6 should "listen"/ read and make use of what users have to say about product improvements here in the forum.

So I just wanted all our ideas and thoughts to be collected and give this software update "a voice in the forum".

That´s all. Feel free to post it to our friends at Line 6

Re: POD HD500 gets a free update

support@line6.com — Wed, 06 Apr 2011 09:14:15 GMT

Update everybody: Let´s check if they really fixed our reported issues so far

Re: HD500 thru usb into garageband has really low output level.

support@line6.com — Fri, 18 Feb 2011 10:26:27 GMT

Maybe because there is still no 64BIT driver from Line6 avaiable?

Re: hd 500!

support@line6.com — Fri, 18 Feb 2011 10:12:45 GMT

Yep, Flextone: same same. Works great! Thanks a million for this workaround, Nick.

Re: Software HD500 Edit / Let´s improve it!

support@line6.com — Tue, 15 Feb 2011 17:14:06 GMT

well, maybe Line6 started the HD project in order to get on your nerves and get a lot of bad reputation worldwide?
who knows? and as they don´t talk to us directly in this community we can only guess...