Community: Message List

Re: Monkey login

support@line6.com — Wed, 14 Dec 2011 11:45:51 GMT

Don,

Downloaded new Monkey as advised and the whole thing works a treat. Problem solved. Thanks very much for your help

Kris

Re: Monkey login

support@line6.com — Sun, 04 Dec 2011 09:53:52 GMT

David,

I've never actually loged in as 'administrator' per se, but I suppose I must be since this is a particularly personal PC and I am the only person who has ever used it. Does that qualify me as 'administrator' for the purpose of this exercise? (BTW, this question should confirm that I am no expert in computers. Even some of the basic stuff is a mystery to me).

Thanks,

Kris

Re: RE: Monkey login

support@line6.com — Thu, 01 Dec 2011 09:24:11 GMT

Thanks, David, but afraid it hasn't helped. Switched off anti-virus and firewall, but still get the same error message over and over. No wireless, just the cable plugged straight into the front USB socket. Nothing in the error message to say what's wrong or what to do, just repeated denial of access.

Monkey login

support@line6.com — Sun, 27 Nov 2011 09:26:19 GMT

Just bought Variaxe Acoustic to go with my Variaxe 500. Workbench is fine with the 500 but will not recognise the Acoustic. I have downloaded Workbench update, but need Monkey to install it.

Monkey refuses to recognise my login, despite the fact that the Line 6 website has no trouble with it. Error message reads: "(Code 800038C6) unknown server error occured". Message recommends disabling pop-up blockers, anti-spyware and anti-virus programs. I have tried these, with no success.

How do I get Monkey to recognise the same login that the webiste does? Is it my system (Windows XP) or something with Monkey?

Any advice much appreciated.