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HD300 no longer detected in OSX 10.6.6 or Win7 after 1.31 update.

support@line6.com — Thu, 08 Sep 2011 13:57:36 GMT

I didn't realize I needed it posted as a question for support to see, so I moved my old thread and started this one.

I bought an HD300. I love the sounds I can make when I'm using it and really stoked about it in general. One of the big selling points to me, though, was the ability to hook it up to my laptop and record things direct. I downloaded the 7.0.9 driver, Monkey 1.41, and 1.31 flash memory update. I hooked it all up and everything seemed just fine. I first tried to patch 1.31 as a firmware update and some error came up. I should have wrote it down, but I thought nothing of it. I tried next to update by selecting it as a flash memory update and it went through the motions and updated the pedal just fine. Now my pedal shows the currect flash memory version when it boots, but it isn't being detected by any of the software or even my macbook itself. Right now when I plug it in I can look at my system profiler and see that it's detecting a USB device, but it's simply listing it as unknown.

I have tried uninstalling all software and drivers and reinstalling to no avail. I've even tried a factory restore on the pedal hoping it might revert the flash memory, but no dice.

I'm using a 15" macbook pro with OSX 10.6.6. It's got a 2.4ghz i5 and 4gb of ram.

I just tried on my friend's Sony Vaio with windows 7. Same type of issue. The device is detected, but it's listing it as unknown. Latest drivers installed, etc.

I've searched around for anyone having the same issue to no avail. Any and all help is greatly appreciated. Thanks!!

EDIT - I don't like this marked as assumed answered. I still have not got a fix yet. I'm going to try to mail it off when I hit my next port, but that still won't be for a while. I'm still incredibly frustrated that a normal update could basically get rid of the one feature I actually wanted out of this thing. For some reason my browser isn't letting me reply to the original message, and I don't want to start a new one just for this.

Re: RE: HD300 no longer detected in OSX 10.6.6 or Win7 after 1.31 update.

support@line6.com — Tue, 04 Oct 2011 19:11:18 GMT

While it's nice to see some service centers in Hawaii, those are on the islands of Hawaii (big island) and Maui, which are still a plane flight away from me on Oahu once I return from deployment, so I'm still out of luck for taking it into a service center directly.

Where can I mail this for warranty work? Also, spacemirrors is having the same issue, so this doesn't seem like it's an isolated incident. I'm still just very frustrated by this whole experience.

Re: RE: HD300 no longer detected in OSX 10.6.6 or Win7 after 1.31 update.

support@line6.com — Sat, 24 Sep 2011 05:09:35 GMT

The failed update wasn't the flash memory. It was when I tried to update firmware in Line 6 monkey that it errored out. At this point, everything was still at the factory firmware/flash memory. I could still connect to all the Line 6 software. When I updated the flash memory, everything completed successfully without error. After the reboot, it would no longer connect to anything.

I'm in the Navy and deployed right now to the Arabian Gulf. I'm stationed in Hawaii. There aren't any service centers on the list either in Bahrain, Guam, or Hawaii itself, so I'm not able to bring it in. What are my other options?

Re: HD300 no longer detected in OSX 10.6.6 or Win7 after 1.31 update.

support@line6.com — Fri, 23 Sep 2011 12:38:33 GMT

It's been two weeks since I posted this. I've got two responses, neither of which are able to address my issue. I just want some troubleshooting steps. Any help would be nice. I just want my pod to work like it did when I first got it.

Let's recap:

POD HD300 purchased. Connected with my macbook just fine. Updated to 1.31. Now it shows as an unknown device in my system profiler and is not detected by any Line 6 software. I have attempted to uninstall and reinstall all Line 6 software and drivers. I've tested with multiple cables and on each USB port on my laptop and my friend's sony vaio. I've done a factory reset on the pedal itself. It's being detected by both windows and OSX as an "unknown device." I'm not using any hubs and I'm plugging in directly to the computer.

The pedal still works, but I bought it primarily to hook up to my computer. This is extremely frustrating because I'm not getting any support. I mean, can I telnet into this thing? What can I do? Is there some voodoo incantation I need to speak first? Do I need to just attempt to ship it in for warranty repair? Please give me something to work with so I'm not just sitting here with a half functional pedal.

Re: HD300 no longer detected in OSX 10.6.6 or Win7 after 1.31 update.

support@line6.com — Thu, 22 Sep 2011 22:02:54 GMT

I'm still not getting a connection. I still need help.

Re: HD300 no longer detected in OSX 10.6.6 or Win7 after 1.31 update.

support@line6.com — Wed, 21 Sep 2011 13:47:37 GMT

I still am not able to connect. I've mutliple USB cables, tried multiple computers, and tried every port on each. It worked fine before I updated to 1.31. Is there any other troubleshooting that I can do, or do I need to try to send it off for warranty repair? I'm very frustratrated by all this and I don't seem to be getting any support.

Re: HD300 no longer detected in OSX 10.6.6 or Win7 after 1.31 update.

support@line6.com — Mon, 19 Sep 2011 20:47:05 GMT

I hate to bump this, but I don't really feel like I'm getting anywhere. I really like the board and want to keep it, but right now it's only doing about half what I got it for because I can't hook it up to my computer.

Thanks again!

Re: HD300 no longer detected in OSX 10.6.6 or Win7 after 1.31 update.

support@line6.com — Sat, 17 Sep 2011 07:13:12 GMT

I downloaded the latest driver (7.1.0) and installed it after completely removing the old. My HD300 is still just being listed as an "unknown device" on both windows and OSX on two laptops and a desktop regardless of which USB port I have it connected.

Any ideas? I'm really at a loss here and it doesn't seem like I'm getting much help.

Re: RE: HD300 no longer detected in OSX 10.6.6 or Win7 after 1.31 update.

support@line6.com — Tue, 13 Sep 2011 20:20:26 GMT

No, Line 6 Monkey is not able to detect the HD300 on either the windows laptop or mine. It could before I updated to 1.31, though.

Re: RE: HD300 no longer detected in OSX 10.6.6 or Win7 after 1.31 update.

support@line6.com — Fri, 09 Sep 2011 18:51:16 GMT

I went and uninstalled everything line6 and tried installing just the lated HD300 driver with nothing else. When I pull up the system preferences pane, it still says it cannot detect anything hooked up. My system profiler still just shows and unknown device plugged into my USB regardless of which port I use. :/