Community: Message List

Re: Nhe7 here again. I have been trying all weekend to get the USB variax interface up & running!!!! Auggh!

support@line6.com — Fri, 20 Nov 2009 16:02:44 GMT

Nhe7 here again. I am sorry to be a pest but my problem with the Variax USB INterface has NOT been resolved. I have always used the 3 way TRS cable & the XPS-AB to power my Variax 700 acoustic so power is not the problem. The guitar works fine. I have tried the cable that came with workbench & other ethernet cables. All sofware is up to date. The blinking red light will not stop even though I have tried all suggestions more than once. I would hate to send the guitar off only to find that it is not the issue. Thank you to everyone who has tried to help but I am back to square one. I own a workbench & interface that does not communicate with my guitar.

lee/Nhe7

USB Variax Interface is not recognized in Workbench. Blinking Red Light on the guitar side of the interface.....

support@line6.com — Tue, 17 Nov 2009 17:09:49 GMT

I am going to try again from the top. Thank you to all who have tried to help me.....PLEASE continue if you have any bright ideas. It would be nice if somebody from LINE 6 would address my problem. Here goes:

I have an old desktop: Dell Dimention 8250 with Windows XP-Home Edition. All usb ports are usb2 (enhanced). This computer is running Service pack 3. It has Intel (R) Pentium 4 CPU 2.4 GHz, 2.39 GHz Hard (most of it still unused), 512 MB of Ram. It also has an upgraded Creative Sound Blaster card with midi ports, aux rca inputs & spdif in & out.

I uninstalled all of the line 6 software & reinstalled it. I then upgraded everything in the Monkey. It gives me a choice of selecting the USB interface, my Guitarport or my Podxt. When I select USB interface it (workbench) says "no device detected". There is a blinking red light on the variax side of the USB interface. One thing I have noticed is that the Guitarport & the Podxt both have ESN numbers & the Variax USB interface does not. Does this mean anything?

I have tried all of the USB ports (even with nothing plugged in to the others) & they all result in a blinking red light on the Variax in side.

I have a newer Laptop: Dell Inspiron (E1705) 9400 with XP Media Center 2002 & Service Pack 3. T2400 dual processors at 1.83 GHz, 988 MHz hard, 2.00 GB Ram. It too has enhanced USB2 ports. It also has an upgraded soundcard.

I am quite sure that both of the computers are 32 bit so the lack of a driver for 64 bit should not be the problem. I did everything to the laptop that I did to the desktop.

I JUST WANT TO BE ABLE TO TWEAK MY VARIAX ACOUSTIC 700 WITH THE WORKBENCH & USB INTERFACE I PAID GOOD MONEY FOR!!!! IF LINE 6 CARES AT ALL, I ALSO OWN 2 GUITAR PORTS, A POD XT WITH A FLOORBOARD, WORKBENCH WITH USB INTERFACE, GEARBOX, RIFFTRACKER AND A VARIAX 700 ACOUSTIC. I THINK THAT SHOULD QUALIFY ME AS A GOOD CUSTOMER WHO SHOULD GET SOME HELP FROM LINE 6 TO RESOLVE THIS FRUSTRATING PROBLEM. HOW BOUT IT?????? PLEASE HELP!!!!!!

LOVE

LEE

Re: Nhe7 here again. I have been trying all weekend to get the USB variax interface up & running!!!! Auggh!

support@line6.com — Mon, 16 Nov 2009 15:51:09 GMT

correction: I didn't "won" all that stuff. I OWN it at a costs of $1000s!!!!!!!!! Dislexics UNTIE!

lee

Nhe7 here again. I have been trying all weekend to get the USB variax interface up & running!!!! Auggh!

support@line6.com — Mon, 16 Nov 2009 15:48:31 GMT

I have a couple items I hope you nice folks can help me with. I am getting very frustrated!!!! I have been trying for days to get my workbench to work with my variax 700 acoustic & the USB interface keeps blinking red on the guitar side. I have tried 2 different computers (neither with 64 bit). I have reloaded all software (starting with just the workbench & finally loading up Guitarport/Rifftracker, Gearbox, & Pod xt [more on pod xt later].....

Here is an observation/question. I have noticed that the Guitarport & the Pod xt both have "ESN" #s while the Variax USB interface lists NONE where a number should be. Does this mean something & what can I do about it. The Monkey lets me choose the interface & I upgraded everything but when I try to click on the Variax USB INterface, it says "no device detected" & then a box comes up next saying "no device configured, we will close variax workbench" or something to that effect.

I was also concerned that I might not have USB #2 but under USB devices there are 2 listings at the bottom for "enhanced" + I know my laptop is new enough to have USB2 (though right now I am trying to use everything on my older desktop that I had when I purchased all of this stuff).

With the laptop, I uninstalled everything & then just installed the monkey & workbench & with no other usb devices plugged in, I went around to all 6 usb ports built in to the laptop (there are 4 on the back & 2 on the side). Is it obvious which ones are enhanced or is it likely that they all are?

More important than anything, I just want to tweak my variax in the workbench program I paid good money for (not to mention the fact that I won 2 Guitarports, a shortboard & Podxt, Rifftracker, gearbox and a Variax 700 Acoustic.

Also, a problem has come up with Podxt. In the Monkey (which allows me to choose between Guitarport, USB interface & Pod xt), when I click on the Pod xt there is a caution sign that an update is available. When I click on this it tells me "Important: Your hardware hardware has not yet been activated to allow all the features you purchased." I am to press activate in the optional add ons tab. Each time I try to do this or update the one caution item (USB Firmware) , it goes through the motions & then says "error" "Warning, the transaction verification failed...If problem persists (which it has) click support button. You will not need to purchase another license key to fix this problem......

Again, this problem is secondary to me & way down on the list from getting the Variax USB interface to stop blinking red on the guitar side & let me use the workbench program. In a nutshell for now, is the lack of an ESN number got anything to do with the problem? Any other suggestions? LINE 6 got any suggestions?

I thank anyone & everyone who has tried & will continue to try to help me. I am sure a sledge-hammer isn't going to fix the USB interface the way I want it to work!!!

love

lee

Re: I am trying to use my workbench software to customize my Variax 700 acoustic. I have uninstalled & re-installed all of my software & the system refuses to recognize my variax usb interface (flashing red light). I have tried everything. Please help!!!

support@line6.com — Sat, 14 Nov 2009 14:50:56 GMT

When I get my chores done on the farm, I will try to interface my Pod with the variax usb interface (any suggestions?). I can't tell you how much I appreciate your taking the time to help me!!!

Any thoughts on if the variax can handle "Nashville Tuning"? What a great thing that could be. Wonder why they don't just go ahead & include that instead of some of the other (useless?) choices on the knob. I can't wait to put my favorite tunings into my favorite guitars!!! The only problem I have had with my variax was the bridge started pulling up on my first one & in the hot Florida summers I sweat like a pig & the saltwater flows into the bridge contacts....this is baaaad!

Thanks again!!!

lee

PS: I am kinda perplexed why Line 6 won't address the 64 bit issue & the other issues that folks seem to be having. I feel like they owe me since I have been so loyal & bought so much of their stuff ($1000s). In these times a company can choose to be milk or cream.....howz about it Line 6?????

Re: I am trying to use my workbench software to customize my Variax 700 acoustic. I have uninstalled & re-installed all of my software & the system refuses to recognize my variax usb interface (flashing red light). I have tried everything. Please help!!!

support@line6.com — Fri, 13 Nov 2009 22:55:44 GMT

Both my computers are running XP...how do I tell if they are 32 or 64 bit? What piece of gear from Line 6 will solve the problem? Thanks again!!!

lee

Re: I am trying to use my workbench software to customize my Variax 700 acoustic. I have uninstalled & re-installed all of my software & the system refuses to recognize my variax usb interface (flashing red light). I have tried everything. Please help!!!

support@line6.com — Fri, 13 Nov 2009 22:53:54 GMT

When my main laptop did not work & I read about the 64 bit problem, I loaded everything onto my "old" desktop with 32 bit Windows XP & the same thing happened. Service pack 3 doesn't make 32 bit into 64 bit does it? Forgive me as I am almost a luddite but it would seem that my 5 year old Dell Dimention 8250 which works fine with guitarport, etc. should be able to do the trick. I just want to tweak my much beloved variax 700 acoustic with the secret tunings that David Crosby borrowed from Joni Mitchell.........

One more question while I am asking........can this guitar be set up for "Nashville Tuning"???? I HATE having to program tunings with the buttons on the guitar!!!!

Thank you so much for responding....I really appreciate the suggestions & help.

lee

I am trying to use my workbench software to customize my Variax 700 acoustic. I have uninstalled & re-installed all of my software & the system refuses to recognize my variax usb interface (flashing red light). I have tried everything. Please help!!!

support@line6.com — Fri, 13 Nov 2009 21:11:50 GMT

I AM HAVING TROUBLE GETTING THE COMPUTER TO RECOGNIZE MY VARIAX USB PORT. I HAVE A BLINKING RED LIGHT ON THE GUITAR SIDE.I HAVE UNINSTALLED ALL OF THE SOFTWARE, REINSTALLED IT & UPDATED EVERYTHING.I HAVE CHANGED ALL THE CABLES & DID THE SAME THING TO MY OLD COMPUTER (32 BIT) LEST IT WAS THE PROBLEM OF A LACK OF A DRIVER FOR 64 BIT.

I own a shortboard, a pod xt, rifftracker, 2 guitar ports, workbench, gearbox a variax acoustic 700 (which I LOVE & swear by for small & large gigs!!!!!). I just want to add some open tunings & tweak things. I think I have spent enough on Line 6 products for somebody to come to my assistance. I have 8 hours into this & am VERY frustrated. Hallllp!!!!!

love & light

lee

Community: Message List

Re: Nhe7 here again. I have been trying all weekend to get the USB variax interface up & running!!!! Auggh!

More info on the ongoing problem to get the variax usb interface to stop blinking rede on the guitar side & recognize my guitar.

USB Variax Interface is not recognized in Workbench. Blinking Red Light on the guitar side of the interface.....

Re: Nhe7 here again. I have been trying all weekend to get the USB variax interface up & running!!!! Auggh!

Nhe7 here again. I have been trying all weekend to get the USB variax interface up & running!!!! Auggh!

Re: I am trying to use my workbench software to customize my Variax 700 acoustic. I have uninstalled & re-installed all of my software & the system refuses to recognize my variax usb interface (flashing red light). I have tried everything. Please help!!!

Re: I am trying to use my workbench software to customize my Variax 700 acoustic. I have uninstalled & re-installed all of my software & the system refuses to recognize my variax usb interface (flashing red light). I have tried everything. Please help!!!

Re: I am trying to use my workbench software to customize my Variax 700 acoustic. I have uninstalled & re-installed all of my software & the system refuses to recognize my variax usb interface (flashing red light). I have tried everything. Please help!!!

I am trying to use my workbench software to customize my Variax 700 acoustic. I have uninstalled & re-installed all of my software & the system refuses to recognize my variax usb interface (flashing red light). I have tried everything. Please help!!!