Community: Message List

Re: Is my POD Studio UX2 broken? What can I do with it?

support@line6.com — Thu, 26 Apr 2012 19:23:34 GMT

I certainly will give it a try. Thank you.

Is my POD Studio UX2 broken? What can I do with it?

support@line6.com — Wed, 25 Apr 2012 22:23:31 GMT

I'm pretty sure that my UX2 is dead. I bought it about 2-3 years ago from Musician's Friend and I have been using it frequently since then. Just a couple of days ago, it stopped working for me.

-When I plug it in to my computer, the lights on the front don't come on like they're supposed to.

-My computer knows that it's there, but the device is listed as "Unknown."

-My computer attempts to find the necessary drivers and install the hardware, but inevitably fails.

-I have tried reinstalling the software several times on different computers.

-I have tried pluging it into different computers and tested all the USB ports with different devices, but to no avail.

All things considered, it seems that the issue is originating from the hardware itself.

Here are my questions:

Have I done everything possible to see if I can fix the problem myself?

If there's nothing I can do to fix it, is there someone else that can?

Is there somewhere I can take it or send it into to have it repaired?

Or am I going to be forced to spend $200 on another one?

I'd really apprectiate some support here. Thanks.

-Ben

Re: UX2 Help?!

support@line6.com — Sun, 25 Apr 2010 19:27:12 GMT

Alright, thanks man.

UX2 Help?!

support@line6.com — Sun, 25 Apr 2010 18:35:07 GMT

So less than a month ago, I purchased this UX2 recording interface. Just yesterday, it was working fine. Sounded great, no problems. I go to use it today, and it's not working. It connects to my computer fine, it connects to POD Farm fine, but when I plug my guitar into it, it doesn't make a sound. The meters aren't doing anything, and nothings coming out of my monitor. It's not the computers fault, my cables work, so I know the problem is the hardware itself, or at least just the guitar input. I haven't dropped it, bumped it, scratched it, or done anything to it that could have damaged it. I've been using it actively and all of a sudden it just stops working. I spent $200 on this thing and have had it for less than a month, so I'd just like to know, what the hell?! I've always liked Line 6's products, but in this case, I feel like I've really wasted my money. Do you have any suggestions as to how this could have happened, or did I just make a horrible decision in buying this product?