Community: Message List

Re: RE: Line 6 monkey cant find my spider IV

support@line6.com — Fri, 22 Jul 2011 18:46:04 GMT

Hello,

I had made a mistake in my last post the repair center had not updated my amp what he did was update my pedal which i could have done (and thought i did do). Either way i tried updating the amp when i got the amp back home and the same problems arose. I sent only the amp and pedal to the repair center so they had to use their own ethernet and usb cords. They told me that they aslo couldent get the computer to recognize the amp.

Re: RE: Line 6 monkey cant find my spider IV

support@line6.com — Thu, 07 Jul 2011 19:28:01 GMT

Ok i sent both my amp and pedal in to an authorized center in my area and they told me that there was nothing wrong with the hardware. He was able to update my amp which is great but he tells me that it wont be covered. I'm just wondering if i can do anything about that because i don't want to end up spending 100 dollars to have some guy update my amp. 20$ shipping + 60$ bill from center + 20$ shipping back.

Re: RE: Line 6 monkey cant find my spider IV

support@line6.com — Tue, 21 Jun 2011 03:50:20 GMT

Hello Hugo,

Thanks for the tip unfortunatly that dident do the trick either. I am going to take it in some time soon hopefully before the year warrranty runs out on the pedal because thats coming up. Thanks to everybody that helped out.

Re: RE: Line 6 monkey cant find my spider IV

support@line6.com — Sat, 18 Jun 2011 01:07:51 GMT

hey david,

Ok sounds good. I was reading the warranty information pamphlet and it said that i need an RA number how do i get that. Also i bought the amp from guitar center and i got the warranty from there, but not on the pedal. Its been less than a year since ive bought it. Will this be covered by the warranty.

Re: RE: Line 6 monkey cant find my spider IV

support@line6.com — Fri, 17 Jun 2011 01:19:27 GMT

hello don,

I've already tried downloading monkey on my sisters laptop and tried to update again but it still has the same problem

Re: RE: Line 6 monkey cant find my spider IV

support@line6.com — Wed, 15 Jun 2011 03:12:47 GMT

hey don,

sorry about all the threads this is my first time. Ive already updated the firmware on the fbv pedal. The only things i have connected to the usb ports are a mouse and a keyboard. I removed the keyboard and tried. Couldent figure out a way to test it without a mouse so ill try a differet one. I also tried a different ethernet cable. I also tried every combination with every port and different cables. So i am out of ideas......

Re: RE: Line 6 monkey doesn't see my amp

support@line6.com — Wed, 15 Jun 2011 02:45:45 GMT

Hey David,

I tried all the usb ports with the same problem, a little extra info, I had the amp turned on and connected the pedal but not yet connected to the computer via usb port, when i did connect the fbv pedal and computer on the lower right side of the screen it said usb device not recognized. When i do the same thing but have the amp off it has no trouble in finding the fbv pedal its only when the amp is turned on that it messes stuff up.

Also i swaped all the cables and the same problems came up. I have already tried it on a laptop that runs on completly differnet stuff as my computer and it had the same problems. I can try to find someone elses computer to use but that might take a couple of days.

Re: Line 6 monkey doesn't see my amp

support@line6.com — Mon, 13 Jun 2011 15:33:24 GMT

yeah i got that updated.

Line 6 monkey doesn't see my amp

support@line6.com — Sun, 12 Jun 2011 22:05:40 GMT

Sorry I've posted this question three times already I'm new to this and I had to go to a camp and was gone for several days. A technician answered my question on the old post, unfortunately he failed to address the problem I responded but several days had passed so I'm not sure if he got it since line 6 assumes that the question is answered if nobody responds in two days.

But anyway's I have a spider IV and a FBV express pedal I have them connected to each other and the FBV connected to my computer. I tried the other day to update my firmware. When the FBV is connected and the amp is turned off monkey has no problem finding and connecting to the pedal. When I click on change device and the amp is off it goes to the choose device screen and the amp is not listed which I think is normal. if I click on the change device screen and the amp is on it goes to the no devices detected screen. Furthermore if I try to start monkey and the amp is on it also goes to the no devices detected screen.

I even tried installing monkey on a different computer and I had the same problem. I have been checking out other peoples posts and have found one that i believe had the same problem that i do. He just had to send his FBV pedal to get fixed i think thats the problem with mine too. Heres the link to that post. http://line6.com/community/message/127511#127511

P.S. sorry i posted the same question three times

Re: RE: Cant get line 6 Monkey to detect my device

support@line6.com — Sat, 11 Jun 2011 19:02:12 GMT

Hello Line6Don,

When i click on change device and my amp is turned on it goes to a no devices detected screen. I have been searching other peoples posts and found one very close to my problem http://line6.com/community/message/127511#127511 in that case it was the footpedal that was faulty and i think i need to get it fixed.