Community: Message List

Re: ux1 pops and cracks

support@line6.com — Sun, 09 Oct 2011 17:35:14 GMT

thank you BussSmith

but anyway i am not downgrading windows back to xp because it's just too much effort for an audio interface it's not supposed to be like this so i am returning the device back to the store...

the dealer was great it's the device that sucks the installation is too complicated the noises are annoying and the fact that i haven't got a support ticket yet after a week (bad service from line 6) just made it a bad product and i hope line 6 will wake up and fix these issues or get new products to replace the old ones anyway i am not attending to buy another line 6 product after this one sorry...

Re: RE: ux1 pops and cracks

support@line6.com — Sun, 09 Oct 2011 14:13:11 GMT

non of the thing you suggested helped...

it is the main soundcard all the others(including the audio out on the video card hdmi plug) are disabled,

windows is optimized, its the only usb device connected and still pops, I tried changing the buffer size and it made it worst and with latency...

can i please get a Support ticket i need this issue fixed as fast as possible!!

Re: ux1 pops and cracks

support@line6.com — Mon, 03 Oct 2011 17:27:35 GMT

everything is up to date and still clicks and pops...

how can i get a support ticket? i want to talk to someone from line 6 and i'll write the solution that worked here i just have to fix this problem as fast as possible...

Re: ux1 pops and cracks

support@line6.com — Mon, 03 Oct 2011 13:42:18 GMT

I tried it and it didn't helped...

Re: ux1 pops and cracks

support@line6.com — Mon, 03 Oct 2011 13:31:47 GMT

30 views and no answers?

ux1 pops and cracks

support@line6.com — Sat, 01 Oct 2011 21:08:01 GMT

Hi I have a bought the ux1 and i have these pops and cracks all the time i use win7 x64 and it's not only when i use podfarm even when i use media player to play music or reason with my midi keyboard i have these cracks on pops that i didn't had before using the device(using the onboard sound card)...

I disabled the onboard sound card and it helped a little but didn't resolved the problem entirely...

How do i resolve this problem?