Community: Message List

Re: RE: No Service centers, need help!

support@line6.com — Tue, 25 Oct 2011 18:57:11 GMT

Thank you for putting up with my overly aggressive anger and childish tantrums.

Re: Record Select button not working properly

support@line6.com — Tue, 25 Oct 2011 18:12:11 GMT

Good luck. I've been trying to get mine fixed for 2 years and have gotten nowhere except to have every repair place tell me it's out of warranty now and I should just buy a new amp. I wish they would put an expiration date on the Spider Jam, apparently they expire faster than milk.

Re: RE: No Service centers, need help!

support@line6.com — Tue, 25 Oct 2011 17:56:44 GMT

Phone updated.

Re: Spider Jam volume drop after changing to new preset

support@line6.com — Tue, 25 Oct 2011 13:55:57 GMT

My Spider Jam has had the same issue since 2009, it started about 30 days after I got the amp. I've been to 3 different repair shops, but the problem doesn't happen right away, so they said there was no problem. I just got a reply from the last repair shop in my area, they said an out of warranty repair would cost more than replacing the amp. I can tell you that taking the amp apart and reseating the ribbon cables will fix the issue for about 20 minutes or so, and the old repair blog linked somewhere in the forums suggests spinning the giant knob on top in each direction for about 3 minutes each way (this occasionally works for about 10 minutes.)

I'm waiting to hear from Line6 support about my amp as well, if I hear anything beyond the usual "buy a new amp" reply or the "it's $60 to look at it plus about $285 for repairs" story I'll let you know. Hopefully you are not as frustrated as I am, I should have learned my lesson when both my Vetta and vetta ii amps each only lasted about a year (but then again, my Spider Jam was a gift from my wife...)

It's too bad, I really like the amp and enjoy it - my YouTube video demo has about 10,000 views and is a popular result when searching for this amp - I doubt I'll be recommending this brand to any of my viewers anymore just based on my poor experience with the amp quality and the alomost complete lack of customer service over the last couple years. I can'r believe that I'd have to be in Europe just to have the ability to actually call customer service. Sad. Just sad.

Re: RE: No Service centers, need help!

support@line6.com — Tue, 25 Oct 2011 13:45:38 GMT

My info has been updated, as well as a reply to the ticket explaining my inability to get this amp to work for more than 20 minutes a day and the inability to get it repaired since October 2009.

Re: No Service centers, need help!

support@line6.com — Mon, 24 Oct 2011 17:30:33 GMT

Added note - I just got a reply from the only Line-6 repair shop left in my state - the email says:

"Rob - we still do Line-6 repairs, but unless it's under warranty we suggest you just throw it away and buy a new amp since it'll be cheaper than the avaerage Spider Jam repair."

Ugh! This is my 3rd Line-6 amp, and the 3rd one that has caused me nothing but problems. Why is it so hard to get some kind of decent customer service from this company?

No Service centers, need help!

support@line6.com — Mon, 24 Oct 2011 17:24:55 GMT

All the authorized service centers in my area have stopped doing Line-6 work, they said they lose too much money on the service. My Spider Jam has had problems since day one, and now it's barely usable. One of the old repair shops told me that I need to have the ribbon cables replaced, and I'm pretty sure that's the issue since unseating and reseating them will let the amp work for 15-20 minutes at a time. Problem is, I can't get anyone to order the parts for me, and there isn't a repair shop left anywhere near me (or in my entire state it seems).

Anyone know how I can get these parts? I love playing with this amp, but it has been an unreliable paperweight for the last three years and I'm just not willing to give up on it yet.

-Rob

Re: Giant Knob removal

support@line6.com — Tue, 28 Dec 2010 22:21:02 GMT

Joe's Jam Blog to the rescue (again!) - couldn't find the page when I looked, but found a link to it here. Thanks again Joe! You are single-handedly keep my love of this amp alive, every time I feel like throwing it out and getting a Marshall your site finds the solution to my frustration.

Giant Knob removal

support@line6.com — Tue, 28 Dec 2010 22:10:04 GMT

My Spider Jam is once again doing the "change the tone at random" thing, and as much fun as twisting each knob 100 times in each direction to fix it for 10 minutes has been over the last 2 years, I think it's time to either try cleaning the pots, or setting the amp on fire and buying something reliable. Cleaning sounds cheaper, but I find that I cannot figure out how to remove the giant knob/selection wheel on top so I can get to the pots to spray them. Any suggestions? I have some oily rags and a lighter handy should that be the better solution.

-Rob

Re: Any other ideas

support@line6.com — Sun, 21 Feb 2010 09:27:03 GMT

Sure wish I heard this tip before I spent a whole Saturday driving to a useless repair center that did not much more than rip open the amp and poke a couple ribbon cables with a finger - at least they didn't charge me anything. Also, way too bad this wasn't a fix for my old Vettas - those amps rocked when they were working.