Community: Message List

Re: Plz Help! PodHd500 Crashed =/

support@line6.com — Fri, 04 Mar 2011 15:49:28 GMT

I would remove any and all inputs/outputs and try and start it up again before reconnecting. I have a variax guitar that I had hooked up and a similar thing happened after an update. I think it's a power consumption issue.

Re: Serious problem with HD500.

support@line6.com — Mon, 17 Jan 2011 14:42:17 GMT

I think the pods have some power supply issues when starting up after an update or rebooting. I would recommend to all who are having issues whether you have a variax or not to remove all connections other than the power supply when you turn the unit on after an update. This goes for even an update of hd edit or a driver. Set the ground/lift to ground and unplug anything that could possibly take power away from the unit like headphones or any guitar. Then start up the unit by adding the power cord. The reboot will take a couple of seconds and you should be good to go. If this solves the problem, I would highly recommend that Line 6 put either on the download page on their website or as a final message when you perform the updates that if you have problems when starting up the unit afterwards that you remove all connections and then start it up again. After that initial startup after the update, it should not need the "disconnect everything when you start it up again" treatment.

Re: I have a pod hd500 that will only display the line 6 logo and a black screen after updating flash memory

support@line6.com — Mon, 17 Jan 2011 14:18:21 GMT

Yes. Everything works great on both. I think there are some power supply issues with the pods when it comes to rebooting. I think they must need all available power to reboot when there is a flash memory update or driver update. I never downloaded any updates for the X3 live other than a variax workbench update and maybe a driver. If anyone is having a similar problem starting up the unit even if they don't have a Variax I would recommend removing any and all connections to the pod except the power cord when you try starting it up for the first time after an update. Maybe even put the ground/lift switch to ground and even make sure there are no headphones or guitars attached. Any of those things could sap power away from the unit. As soon as the unit starts up which takes seconds, you can reattach everything and should be good to go as I was.

Re: Serious problem with HD500.

support@line6.com — Sun, 16 Jan 2011 02:07:26 GMT

I just figured it out. I have a Variax 500 and throughout this whole ordeal I have had it hooked up to my pod hd500 with a VDI cable. I never imagined that could be an issue. After putting my pod hd500 back in the box and putting it in my car thinking I would have to return it, I hooked my variax with VDI cable up to my old pod x3 live. Unbelievably the same thing happened that had never happened before--nothing buy a flashing line 6 logo. Now I'm really frustrated (I'm keeping this G rated). I don't know how I thought of it, but I thought to unhook by variax and everything worked perfectly. I got my pod hd500 out of my car and out of the box and tried starting it up without the variax hooked up and everything worked perfectly including hd edit software on my computer. I think you have to unhook the variax before starting up the pod hd500 after you perform an update. The variax works great with the hd now. I don't know if this is what the edge and others are experiencing, but hopefully this helps others.

Re: I have a pod hd500 that will only display the line 6 logo and a black screen after updating flash memory

support@line6.com — Sun, 16 Jan 2011 01:58:33 GMT

I figured it out. Hopefully this will help all others similarly situated. I have a Variax 500 guitar. Throughout all this I had the variax connected through the VDI cable to my pod hd500. I never imagined that could be an issue. After boxing up the hd500 and putting it in my car thinking I have to return it, I connected the variax with VDI cable to my old pod x3 live and unbelievably the exact same issue started up on my x3 live that had never happened before--just the Line 6 logo flashing. Now I'm really frustrated (keeping this G rated). I finally have the bright idea to take the variax VDI cable out and BAM! everything works perfectly. I get the hd out of the car and out of the box and try starting it up without the variax hooked up and HOORAY! it works perfectly. I turned on my computer and hd edit is working perfectly now too. I think there must be some bug with the variax when it's hooked up through the VDI cable. You have to unhook it before you start it up again after the updates.

Re: Serious problem with HD500.

support@line6.com — Sat, 15 Jan 2011 22:34:47 GMT

I've had my hd500 since XMas. Has been working fine until I installed a new update for hd edit and the flash memory two days ago. Now I have the same problem you had. After installing the updates everything was working fine. I did not even change or download a single tone. When I turned the unit on a couple days later all I get is the line 6 logo and a black screen every five seconds. Line 6 Monkey won't even register that the hd500 is connected anymore unless I hold the right arrow down when powering the unit up. I've tried updating flash memory then and it only goes to an unconnected state again. The only thing that had broken it up is holding down the right arrow during startup gets me to a screen with this:

pedal cal -

buttons -

pots --

encoders -

flash -

SDRAM -

I can calibrate the pedals from this screen as it states in the HD500 Advanced User's Guide, but that's all I can do. What if anything else can I try to do except return the unit? This is a major problem.

I have a pod hd500 that will only display the line 6 logo and a black screen after updating flash memory

support@line6.com — Sat, 15 Jan 2011 21:46:31 GMT

I got a POD HD500 for Xmas. It has been working gloriously and I was very happy until I just downloaded and installed the latest (1/6/11) updates for flash memory and the pod hd edit software. After doing the updates, everything was working fine, so I shut everything off. Now a few days later I tried turning the pod hd500 on, and all that happens is line 6 logo followed by a black screen flashing on the screen of the podhd500 every five seconds and the the logo again. This goes on over and over again. I tried running line 6 monkey and it does not even recognize that the pod hd is connected even though it is connected via the same USB cable that was working fine and came with the unit. Line 6 Monkey says I have not installed the latest 4.1.1.7 driver, but I did. I tried reinstalling the newest driver twice to no avail. The only thing that I have tried that has broken the logo/black screen pattern was holding down the left arrow on the pad to the right of the screen between "enter" and "move." I read on your forums to try that, and then a message saying "update flash" came on but nothing happened. While it still said update flash, I opened up line 6 monkey and it showed for the first time that it was recognizing the pod hd500 as connected and verified that I had all the most recent updates including the driver. I tried to reinstall the flash memory 1.2 through the line 6 monkey. It said it resinstalled, and now I still have the logo/black screen of death cycling again and I can't even get the "update flash" message to come on when I hold down the left arrow at startup. Can anyone offer any help or is this the death of my brand new pod hd500 that sounded awesome just two days ago? Is this something I simply have to return the unit to Line 6. I have an X3Live and had to go through the whole return to get the USB replaced because of dropout issues. I really don't want to go through this again. Thanks in advance for any help.

Re: POD Farm 2 Upgrade offers and Slow Download Times

support@line6.com — Wed, 31 Mar 2010 21:21:09 GMT

I'm a little confused. I own an X3 live. I downloaded the free Pod Farm Version 1.11 when it was available last September. When I've tried to use it, I can't use all the models I have in my X3 live--it only lets me use the 18 or so amp models in the standard Pod Farm. I'd like to use the Platinum version if that's what I need to do to use Pod Farm with access to all the models/effects in the X3 live. Do I qualify to do the upgrade for $199 to the Pod Farm Platinum version 2 if I got the standard version as a free download? There is some discussion on some threads that if I buy a standard Pod Farm Platinum after October 1, 2009 I can get a free Pod Farm Platinum Version 2 upgrade. Is that true? If true, how do I go about that? Does that apply even if I buy the standard Pod Farm Platinum from a retailer now? I've had a lot of problems getting my X3 live to record with Cubase 5 in Windows 7. Is the new version 2 the better way to go for use with Windows 7 64 bit? Does version 2 sound better than earlier versions if all the same effects/amps are used in the modelling (meaning is there better processing)? Sorry for all the questions, but I'm new to this and you seem to know the answers here. Thanks

Re: Can't get playback of previously recorded audio in Cubase Essential 5

support@line6.com — Mon, 15 Mar 2010 14:31:56 GMT

Used USB that came with the X3 Live and new Windows 7 driver 4.0.2.3 and all worked perfectly. Thanks

Re: Can't get playback of previously recorded audio in Cubase Essential 5

support@line6.com — Mon, 15 Mar 2010 14:30:13 GMT

You aren't going to believe this, but it was my USB cable. I was using one I just purchases that was 2.0 high speed instead of the one that came with the POD X3 live. When I switched back to the one that came with the POD X3 live, it all worked perfectly. I didn't know there was any difference in USB cables. Thanks though