Community: Message List - Need A Support Ticket To Transfer Riffworks Licensed to Broken Toneport to New Pod Studio

RE: Need A Support Ticket To Transfer Riffworks Licensed to Broken Toneport to New Pod Studio

support@line6.com — Mon, 16 Nov 2009 23:54:29 GMT

Hi,

I created a support ticket for you so we can resolve this issue. Please respond to the ticket. Thanks.

Q: What is a support ticket?

A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link if a Line 6 support representative determines that a ticket is necessary to troubleshoot your issue. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support.

Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host.

http://line6.com/account/tickets/view/

Line6Miller

Re: Need A Support Ticket To Transfer Riffworks Licensed to Broken Toneport to New Pod Studio

support@line6.com — Thu, 12 Nov 2009 22:43:08 GMT

I hope someone helps me soon. I want to use the fully functional version of Riffworks that I purchased. I faithfully bought a Pod Studio so that I can record again after my Toneport UX2 failed. My only reason is to record but without Riffworks I can't save any of my new stuff. Please help, I've gone without recording for more than five months now.

Need A Support Ticket To Transfer Riffworks Licensed to Broken Toneport to New Pod Studio

support@line6.com — Wed, 11 Nov 2009 18:35:50 GMT

I see that when you need to transfer Riffworks from one device to another you need to deactivate it. My Toneport UX2 is completely fried. I see others have needed a Support Ticket in order to complete this kind of transfer. Pleasse issue a support ticket so I can use my purchased Riffworks Line 6 Edition software with my new Pod Studio UX2. Thanks.