Community: Message List - Line 6 - Time for a Solution for the USB Audio Dropout

Re: Line 6 - Time for a Solution for the USB Audio Dropout

support@line6.com — Fri, 24 Apr 2009 22:33:12 GMT

Hi guys,

Just so you guys know, if you do not have a service center or distributor in your area then please give us a shout by phone to either our U.S. or U.K offices so we can help you resolve your issue.

Also, if you'd like, you can also contact the closest distributor to you and arrange the repair. If you have any problems with any distributors please call us.

Line 6 - North America

Line 6, Inc.
26580 Agoura Road
Calabasas, CA 91302-1921
Main Phone#: (818) 575-3600
Main Fax#: (818) 575-3601

Line 6 - International

Line 6, Inc.
4 Sopwith Way
Drayton Fields Industrial Estate
Daventry, Northamptonshire
United Kingdom, NN118PB

Telefon: +44 (0) 1327 302 700
Fax: +44 (0) 1327 302 702

Line6Miller

Re: Line 6 - Time for a Solution for the USB Audio Dropout

support@line6.com — Fri, 24 Apr 2009 22:15:23 GMT

I bought mine at Imerslund in Oslo as well, I think at Trondheimsveien or at least somewhere around there. June 08. Could you please let me know what you find out?

I love that store by the way. It's my shop of choice for everything guitar related. Bought my Tele there as well.

Re: Line 6 - Time for a Solution for the USB Audio Dropout

support@line6.com — Thu, 23 Apr 2009 21:46:47 GMT

Great!

I hope I will be as lucky as you!

Thor

Re: Line 6 - Time for a Solution for the USB Audio Dropout

support@line6.com — Thu, 23 Apr 2009 21:42:55 GMT

I have a similar problem - no service centre in my area (Ottawa, Canada). However, the dealer where I purchased the unit is part of a chain - and the head office IS a service centre. I contacted them and they said if I brought the unit back to where I bought it, they would handle the inter-office shipping and take care of the problem. Perhaps the location where you purchased the X3 is part of a similar chain/association of dealers, where one of them is a service centre?

Re: Line 6 - Time for a Solution for the USB Audio Dropout

support@line6.com — Thu, 23 Apr 2009 21:27:21 GMT

"Re: Line 6 - Time for a Solution for the USB Audio Dropout

I live in Norway and I looked at the service center page but I can't find a service center anywhere in Scandinavia. Who do I contact for the fix?"

I've got the same problem as you. Where do you bought yours? I bought mine at Immerslund (Oslo) in November 2007. I will contact them next week to see if they can help me.

Thor

Re: Line 6 - Time for a Solution for the USB Audio Dropout

support@line6.com — Thu, 23 Apr 2009 21:20:22 GMT

I live in Norway and I looked at the service center page but I can't find a service center anywhere in Scandinavia. Who do I contact for the fix?

Re: Line 6 - Time for a Solution for the USB Audio Dropout

support@line6.com — Thu, 23 Apr 2009 20:02:05 GMT

even if you were so lucky... pod farm requires hardware or ilok in order to launch.

Re: Line 6 - Time for a Solution for the USB Audio Dropout

support@line6.com — Thu, 23 Apr 2009 19:08:29 GMT

Any change to get standalone version of POD farm while X3L is being fixed ?

Re: Line 6 - Time for a Solution for the USB Audio Dropout

support@line6.com — Thu, 23 Apr 2009 18:56:55 GMT

We;ve admitted that it is a hardware problem. It's a warranty repair and you do NOT need a support ticket. Just contact your local service center for the repair.

Line6Miller

Re: Line 6 - Time for a Solution for the USB Audio Dropout

support@line6.com — Thu, 23 Apr 2009 18:50:48 GMT

Just in case anyone thinks this can be fixed with a firmware update...

I've been having annyoing dropout problems since I first purchased my X3 Live unit last fall, and like many of you, I figured it was my computer.

Last week, I bought the X3 Pro and guess what? Not a single dropout in nearly a week.

Glad to see Line6 is FINALLY addressing the problem with those tickets. For those of you still waiting on a firmware fix... it ain't happening - the fact the X3 Pro works like a charm where the X3 Live did not has convinced me it's definitely a hardware thing on their end.