Community: Message List - DL4 not working - LEDs A & B flashing

Re: RE: DL4 not working - LEDs A & B flashing

support@line6.com — Thu, 07 Jan 2010 09:58:33 GMT

Thanks Perry... I'll look into what service centre is closest.

Cheers,

Kieran

RE: DL4 not working - LEDs A & B flashing

support@line6.com — Wed, 06 Jan 2010 19:45:45 GMT

Hi Kieran,

Ah. That does change things a bit... yes, the warranty for your DL4 is with US Authorized Line 6 Service Centers. Line 6 UK will only help users who purchased the unit from their distribution network in the UK.

Hopefully you know someone in the U.S. Your unit will not need to necessary go to a Colorado ASC per se, any US Authorized Line 6 Service Center can take care of your unit under warranty, provide that you get a copy of your receipt and the unit to them.

http://line6.com/support/serviceCenters/

Regards,

L6Perry

Re: RE: DL4 not working - LEDs A & B flashing

support@line6.com — Wed, 06 Jan 2010 09:45:27 GMT

Hi Perry,

Thanks for your response. I purchased the delay pedal in the US and I still have the receipt which has the date of purchase on it. Will Line 6 UK still help me out or do I need to contact someone in the US for assistance? It was purchased in Colorado Springs.

Many thanks,

Kieran

RE: DL4 not working - LEDs A & B flashing

support@line6.com — Tue, 05 Jan 2010 18:52:57 GMT

Hi,

It could be the switch(es). If you did purchase the DL4 new and are still within the first year of purchase, that delay pedal is still under warranty (in the country or region of purchase).

So if you're in Ireland, Line 6 UK can help you out:

4 Sopwith Way

Drayton Fields Industrial Estates

Daventry, Northamptonshire

NN11 8PB

0044 1327 302 700 (phone)

Regards,

L6Perry

DL4 not working - LEDs A & B flashing

support@line6.com — Sat, 02 Jan 2010 18:18:05 GMT

Hi there,

My DL4 stopped working mid way through use a few days ago. It would not respond to any switches being pressed. Now when I turn it on LEDs for swithes A & B flash in a sequence of A once and B three times and the effects to not work. However, I tried turning the unit on in alternate bypass mode and also resetting the factory presets. When I do this it the effects seem to work but again the switches to not work.

I see from other posts / questions on this site that this is potentially due to a faulty switch. My question is - can I get the switches replaced or sent to me free under the warranty as it is less than one year old and if I replace the switches myself does this affect the warranty in any way?

Incidentally, I have tried to use an expression pedal with this unit following the instrutions in the manual but it does not seem to work at all. Any advice here? Perhaps there is something I am missing.

Many thanks for your help,

Kieran