Community: Message List - Relay G30 drop out problem

Re: RE: Relay G30 drop out problem

support@line6.com — Tue, 26 Feb 2013 01:39:23 GMT

"Digital" clipping is not possible. There is a hard analog limiter that will not allow the A-D converter to be overdriven. Of course actually hitting this limiter probably doesn't sound great

There is no pad switch in Line 6 wireless because you are effectively getting both wide open and fully padded operation at the same time. With our wide dynamic range you do not have to match the input levels to stay out of trouble. The input can fully handle signals of 6 vac p-p. I wouldn't expect a pickup to be able to come anywhere near that. It could be an issue if you were using an onboard active preamp that used a pair of 9v batteries. Generally speaking an active preamp can output about half of its battery voltage ... but you'd still have to bang the snot out of it.

Re: RE: Relay G30 drop out problem

support@line6.com — Tue, 26 Feb 2013 00:58:20 GMT

I have a similar problem, but it seems more related to guitar pickup output! Two guitars (a Gibson Les Paul and a Gibson Johnny A) have the same behavior; all is going along swimimgly, then I switch to the bridge pick up and hit a double stop or a chord hard. Bang- cutout. I'll bet it's digital clipping based in input signal strength and frequency.

When I use an AKG SR40 and GB40 system, I have to turn the "gain" adjustment to it's lowest position to avoid having the red "overload" light come on too often. Since the Relay G30 has no such attenuator / gain adjustment, there is not way reduce the pickup output other than playing softer or rolling the volume knobs back. Both affect tone unacceptably.

So, Line6Hugo, is digital overload a possibility here?

Re: Relay G30 drop out problem

support@line6.com — Sun, 23 Dec 2012 12:07:55 GMT

Despite the reviews of some folks having problems with the G30, I bought one last week and used it for the first time on Friday night at a gig. All I can report is that it worked flawlessly and certainly delivered no loss of tone or signal whatsoever. Very impressed with that aspect of the system. I do share concerns over the battery cover which may not last the remainder of my gigging days.

Re: Relay G30 drop out problem

support@line6.com — Tue, 02 Oct 2012 12:44:47 GMT

Use rechargeable battery. Personally I use Duracell 2450mAh and no drop out at full distance. Other battery's may not have the power needed so may drop out. Hope this helps from cactus in oz.

Re: Relay G30 drop out problem

support@line6.com — Sat, 11 Feb 2012 14:15:07 GMT

I recently changed from the supplied cable to a 90 degree connection on both sides, with a total cable length of 1 foot and have had no problems. try changing the connection cable to something like that.

Re: Relay G30 drop out problem

support@line6.com — Sat, 20 Aug 2011 01:42:05 GMT

I dare say that you have a defective unit.

Although my G30 was problematic in certain conditions, it never dropped out due to WiFi interference. I could play in the same room as my access point, laptop and iPhone all connected via WiFi without a single issue.

The same goes for my G50.

The church I play at has Enterprise WiFi access points all around it and there is no issue at all with my Relay units. I also play with my iPhone in my pocket and all the band have iPhones or other smartphones too on stage.

I believe the issue with my G30 is to do with the high powered in-ear monitor packs we use. When they are not in use my G30 is fine. As soon as the singers power on and come on stage I start experience random audio loss.

If the Relay units were susceptible to WiFi interference they would be next to useless. There is WiFi everywhere these days, which would make it very hard to use.

It seems that some Relay units don't hold up as well under 'pressure' compared to other Relay units. I'm not sure what the reason for this is, but there definitely seems to be an issue with certain units causing loss of audio.

Maybe Line 6 should get a hold of some of these units for testing and troubleshooting??

Re: Relay G30 drop out problem

support@line6.com — Fri, 19 Aug 2011 15:02:54 GMT

IN my experience strong WIFI signals will cause drop outs. It became somewhat of a joke to me. I would suddenly get a drop out when someone walked past me. I would then ask "do you have an Iphone in your pocket?" the answer was always yes. IF all smartphones are in airplane mode you should see a drastic improvement in your signal.

Re: Relay G30 drop out problem

support@line6.com — Thu, 18 Aug 2011 23:28:27 GMT

tjgirt wrote:

Should i send it back?

Yes....send it back for an exchange.

This issue should really be investigated further by Line 6 IMO.

My G30 has the exact same problem too, the audio would cut out for a split second every now and then. Nothing I tried would fix it. It would only do it in one venue though where there is lots of wireless activity going on at the same time (wireless mics, in ear monitors etc).

The new G50 I ordered is 100% fine. No issues at all, however, I've heard of other people having the same audio loss issue with G50 units.

There really is an underlying problem that is causing these audio dropouts, as this issue seems to come up fairly often on these forums. I know that compared to the number of Relay units working worldwide it's not a common issue numbers wise, but the fact that this audio loss issue is mentioned so often on these forums shouldn't be ignored.

The fact that my G50 works fine and the G30 doesn't means that it's not a location/environment issue, or an issue with my setup. There really is something wrong with the G30 unit I have.

I'm glad that my G50 turned out to be okay as the Relay units are fantastic IMO. They are so easy to use and the receiver is so easy to incorporate onto a pedal board.

Re: Relay G30 drop out problem

support@line6.com — Thu, 18 Aug 2011 16:07:11 GMT

I am having the same problem with mine. At first I thought it was operator error "me" but nothing I do seems to fix it. I have tried every channel with no luck. It only happens once maybe twice a show, but that get annoying fast. Do you have any other suggestions. I am using it for my bass guitar and transmits awesome tone, but the "drop outs" are killing me. Its about 2 months old. Should i send it back?

Re: Relay G30 drop out problem

support@line6.com — Fri, 22 Jul 2011 16:41:36 GMT

It is "affected" by other interference. All radios are affected by all other radio transmitters, no matter what the frequency. Interference can result in loss of overall range. What doesn't happen with Line 6 is that interference never becomes an audio artifact causing noise or static.

Cell phones do not operate in the 2.4G range (unless you are using a wi-fi connection). Most operate at 1.8 to 1.9 Ghz (in the USA). Now if you are operating a phone very close to a Relay receiver AND you are operating an IEM transmitter with it's antennas pointed at a Line 6 receiver (and you are "relatively" close) those signals can mix and sum to 2.4Ghz (1.8 Ghz + 600 MHz = 2.4 GHz). This is known as "heterodyning" in the radio world.

You can also impact range if you have any unintended transmitter too close to any receiver ... even if they are not in the same band. The frequency a radio is tuned to is not a single frequency but should be thought of as the tip of a pyramid. It will receive signal that is "out of band" IF they are strong enough and close enough. For example, don't hold your wireless mic and your cell phone in the same hand at the same time . With a Line 6 wireless it could cause it to mute, with anyone else you could get loud rude noises in the sound system (I'm sure you've all experienced your cell phone getting into your computer speakers).