Community: Message List - Line6 Backtrack constant white light - device not working

Re: RE: Line6 Backtrack constant white light - device not working

support@line6.com — Thu, 03 Jan 2013 18:09:43 GMT

I actually don't work here so bear with me if this stuff doesn't work. I figured I'd help you out (if I could).

Go to this link: http://line6.com/software/index.html

and under Products select Backtrack or Backtrack + mic, whichever one you have. This will download the Setup Utility. The original software that came loaded on your backtrack. If that is still installed on your PC, find a paperclip and hit the reset button on the side of your Backtrack, it's located next to the headphones icon (right above it actually). You backtrack should flash warm colors (red/orange/yellow) when you try to turn it on. Connect it to your computer and reload the Software in your backtrack like you did when you first got it.

Hope that helps! I've done all I can.

Re: Line6 Backtrack constant white light - device not working

support@line6.com — Thu, 03 Jan 2013 17:56:41 GMT

From a Pc nerd's perspective, it sounds like one of three things (I can't be certin though);

An issue with the USB port on your Computer. Try using a different port (plug) or maybe a different Computer altogether.
An issue with the cord you're using. Try changing USB cords used to connect Backtrack to you PC. The cords are standard MP3 to USB cords and they're not hard to find.
An issue with the USB port on your Backtrack. If the above two don't work, it might be the third. In which case, you might still be good for that warrenty. If not? God help you...

Also, it might be an issue with your windows settings. I don't think there's anything in there that stops USB connections randomly like that, but who knows?

Sources:

I'm a nerd...

Re: Line6 Backtrack constant white light - device not working

support@line6.com — Thu, 03 Jan 2013 17:48:25 GMT

I had that issue, try a hard reset (That magical reset button on the side next to the headphone icon. Ya, press stick a paperclip or something into that hole) and then use the setup utility to restart your Backtrack. It worked for me, only, I didn't format my Backtrack, so I don't know what to tell you.

Re: Line6 Backtrack constant white light - device not working

support@line6.com — Thu, 03 Jan 2013 17:47:54 GMT

Re: Line6 Backtrack constant white light - device not working

support@line6.com — Mon, 25 Jun 2012 11:02:13 GMT

Hello,
i hae the same probleme. Is there nothing to do?

Re: Line6 Backtrack constant white light - device not working

support@line6.com — Wed, 18 Jan 2012 19:49:42 GMT

I have the same problem here, windows said me that i have to format the device to go further. But now all the files on the backtrack are deleted. How can i solve this?

Re: Line6 Backtrack constant white light - device not working

support@line6.com — Sun, 14 Aug 2011 16:24:37 GMT

When I connect My Backtrack+ Mic to my computer, It gets recognised and then disconects, then Reconnects and disconnects several times untill it finally isn't recognised at all. Sometimes a hard reset seems to cure the problem but not always. WHAT TO DO? Getting support and navigating this site is way more difficult than it needs to be!

Re: Line6 Backtrack constant white light - device not working

support@line6.com — Sun, 10 Apr 2011 11:15:59 GMT

Hi, i have the same problem with my bt + mic now it is just a lump of plastic,please can you help with software ,i have tried everything ,hours spent on the problem ,tickets raised etc etc .It looks like i will have to bin it .this is obviously not a one off HELP.

Re: RE: Line6 Backtrack constant white light - device not working

support@line6.com — Wed, 08 Dec 2010 10:48:42 GMT

Hello! Still no answer! Still no sign of the "ticket" either.

Come on guys from Line 6: this really seems to be a recurrent problem with your piece of kit! Please be aware that Windows Vista actually tells people that they *have to* format the device to make it work when they plug it in, so you can hardly blame them if they do as they are told. My son made that mistake - hasn't yet learned that one must never trust Windows - but it's really not his fault if he does as instructed, and if your device is meant to be Windows compatible then you really should have something available to fix this!!!!

How hard can it be to put the system software on your website so that people like us can download it and copy it back on?

Re: RE: Line6 Backtrack constant white light - device not working

support@line6.com — Sun, 21 Nov 2010 15:29:42 GMT

i have the same problem. cannot find system software or firmware for my backtrack mic, nor can I find the "tickets" you refer to for the other users. please help!!!!!!