Community: Message List - Windows 7, Sound freezes/stops working

Re: Windows 7, Sound freezes/stops working

support@line6.com — Mon, 19 Nov 2012 18:17:09 GMT

I've been trying to figure it out and got it to work on my XP and Vista 32 bit machines, although just with the free podfarm. I was having the same issues. But if I keep the computers default sound playback as the realtek internal soundcard and run a line out of the headphone jack to the monitor in on the UX2 instead trying to monitor through the usb connection (using usb as both in and out) it works great. So far.

Re: Windows 7, Sound freezes/stops working

support@line6.com — Sat, 10 Nov 2012 23:37:57 GMT

pod studio gx, same problem, on win 7 64 and win 8 64 ...

i don't believe that ....

No solution ? We stay with something who doesn't work ?

Re: Windows 7, Sound freezes/stops working

support@line6.com — Tue, 23 Oct 2012 13:55:56 GMT

I use a Tascam audio interface and knew about this problem with Win 7 when I bought it, but I still was using Vista at the time. The problem is not with the interface you are using, but in how Win 7 stores the (music) data when using an external interface/soundcard - eventually it fills up the available cache, causing the freeze. If you use your external soundcard for all your sound (internet, MP3 playing, etc), then it happens sooner than if you just use it for recording. To clear the cache, you need to reboot the computer, nothing else seems to work.

Re: Windows 7, Sound freezes/stops working

support@line6.com — Tue, 23 Oct 2012 07:25:35 GMT

Half year I forgot about this problem. But with the latest driver update it returned. Im so disappointed now. Need to find the previous drivers now...

Re: Windows 7, Sound freezes/stops working

support@line6.com — Mon, 22 Oct 2012 19:40:51 GMT

toneport ux2. win7 x64, same problem.

using 24bit in driver settings i get horribly loud distorted noise from time to time.

i hate it ._.

Re: Windows 7, Sound freezes/stops working

support@line6.com — Fri, 25 May 2012 03:09:54 GMT

This seems to be the issue: "The issue occurs because the USB audio device is reset incorrectly when there is a missed microframe error. Therefore, the audio stream is interrupted and stops playing."

http://support.microsoft.com/kb/2484031

It's a well-known WIndows 7 usb audio issue, as demonstrated by Googling "Windows 7 usb audio stops." Too bad MS won't acknowledge it -- after installing their updated/superceding hotfix, my usable audio time after reboots went from day to friggin' minutes.

Re: Windows 7, Sound freezes/stops working

support@line6.com — Mon, 26 Mar 2012 05:27:14 GMT

Seriously, this is ridiculous! Do you realize LINE6 that we live in 2012 and that our PCs are incredibly powerful? I have a i7 3930k 64bit, with windows 7 and 16 gigs of DDR3 1600Mhz and this is top of the line PC, the second best you can buy! I'm rated at 7.7 in the experience index of windows7 (Top is 7.9)

PodFarm was working beautifully on my OLD 3 years OLD computer with absolutely no latency and it was working flawlessly quality wize with absolutely no loading time whatsoever.

I put podfarm on my NEW i7 PC that is like 4 or 5 times faster than my old one, and podfarm goes like a PIG. It takes 30 seconds to change presets and they often just don't load and I'm stuck with clean sound no FX. PodFarm crashes randomly that's just unacceptable.. The UX2 connected to my computer act wierdly when loading presets, the Level meters go crazy and randomly.

The only thing that works, is putting the sound device to 24bit and hitting the TEST button to initialize the UX2 sound card and then everything works.

So let me ask you this, why proper initialization is not done in podfarm for the UX2 or any line6 devices!?

How can we help you fix this? Can I send you a trace of all the packets that goes thru my USB2 port to the device when I press Test? I'm pretty sure this will tell you exactly what's going on, and at least, will help troubleshoot if this is a USB driver problem or soundcard integration problem with windows 7.

Re: Windows 7, Sound freezes/stops working

support@line6.com — Mon, 26 Mar 2012 05:18:34 GMT

Hey funny you should mention that, I've found out that putting 24bit and pressing test while in podfarm fixes my issues. However, it doesn't look like the settings are saved, because it still goes horribly slow and wrong when I reboot.

Re: Windows 7, Sound freezes/stops working

support@line6.com — Fri, 24 Feb 2012 01:04:40 GMT

Please tell me there's an answer to this... I have an HD500 and Toneport UX2, same issue... Funny thing is that there was a time when it was not an issue with the Toneport in the past. I started using the HD, started having the problems. Now the Toneport has "caught" the problem too. Ugh! ... I would definitely appreciate a fix.

UPDATE: per the Line 6 guide, I went to the Windows device manager and disabled the on-board soundcard, i.e. via Windows Control Panel --> Device Manager etc. Since doing that step, no issues so far... It's using the HD500 as the soundcard. Previously I was disabling differently, via a right-click on the Windows Playback Devices area (by the clock in the bottom right)--I'm not an expert on the inner workings of Windows, but it appears that the two "ways of disabling a soundcard" do different things. I hope it continues to work. :-)

Re: Windows 7, Sound freezes/stops working

support@line6.com — Wed, 08 Feb 2012 17:07:28 GMT

I've gotten the abovementioned issues while running nothing but recording software. Didn't even have an internet connection a few weeks back while I was recording, and this problem still persisted. So definitely not just a browser/flash based problem, contrary to popular belief.