Community: Message List - Flash Memory Update Failure

Re: Flash Memory Update Failure

support@line6.com — Fri, 21 Jan 2011 05:13:55 GMT

I had the same problem where the screen would just say "please wait" forever, even after a factory reset. All you have to do it connect it to your pc with the monkey, select the firmware section and hit "rollback". This will do a rollback to v1.1 (which takes like 10 minutes) after which you can reinstall v1.2 (which takes like 20 minutes). All of my presets were deleted but you can find the factory bundle download by searching in the forums. problem solved

Re: Flash Memory Update Failure

support@line6.com — Thu, 20 Jan 2011 12:02:21 GMT

Thanyou spaceatl. This worked perfectly on my HD300. Now time to JAM!

Re: Flash Memory Update Failure

support@line6.com — Wed, 19 Jan 2011 16:50:26 GMT

Hi All,

Just wanted to say I appreciate everyone's input. Unfortunately the steps didn't work with my HD400 so it's going back to Line6 on an RMA.

Everyone has been really helpful, including the folks I talked to on the phone...just appears that my unit has a glitch.

I'm glad most of you have gotten yours to work again!

Looking forward to getting mine back soon!

Mark

Re: Flash Memory Update Failure

support@line6.com — Tue, 18 Jan 2011 02:26:44 GMT

I had the same problem today but could solve it quickly thanks to guitarman7's solution! Worked perfectly!

However, I believe I found the underlying problem to have been that I used the front-USB for the first (and unsuccessful) try of updating the Pod. Once connected to the "original" USB-ports in the back of my PC, the update was easy as pie. Ehhr... with a little help of my friends! ;-) (thumbs up, bro! You saved my day!)

So make sure you DO NOT USE THE FRONT-USB before you go on with guitarman7's suggestion ("Power up holding [footswitch] A; connect the USB cable; start the monkey and try to flash it") to make sure it works.

Good luck y'all!

Zack

Re: Flash Memory Update Failure

support@line6.com — Mon, 17 Jan 2011 23:48:32 GMT

Hi Per,

I don't have an answer yet. I'm hoping to leave work early this week sometime this week so I can call them from home. I have tried all of the steps above with no success. When we get it figured out I'll post what worked. Please do the same if you figure yours out before I do.

Thanks!

Mark

Re: Flash Memory Update Failure

support@line6.com — Mon, 17 Jan 2011 23:31:22 GMT

Per O. from Norway. For your mental healt care....

I try to update my Pod300 with the flash 1.20 as well, and the same happens to me. "please wait" and not function.

Seems to be some bugs in this update. I am not able to pass it over 100% restore neighter, so the updating 1.20, seems to stop the prosess before foot pedal calibration be possible. look forward to some answers from the Line6 people. Let me know if some phone numbers somming up.

BR PerO.

Re: Flash Memory Update Failure

support@line6.com — Thu, 13 Jan 2011 14:12:58 GMT

Hi,

I'll try another USB port tonight when I get home. BTW I did reinstall just the drivers as you suggested. Another question, when I do a reset, why won't anything work if it says it is 100% restored? Also, I opened edit with the POD connected and it showed "no line6 equipment connected".

This is essentially a brand new computer and a brand new HD400, so it's not like the ports are damaged or the cord is damaged you know?

I'll let you know how it goes and if you have any other information/ideas, please let me know. Don't know if you'd be willing, but we could exchange phone numbers and work through this...Just let me know and we could do this through email.

Thanks again,

Mark

Re: Flash Memory Update Failure

support@line6.com — Thu, 13 Jan 2011 09:07:15 GMT

sounds like the driver is whacked...have tried other USB ports on the pc?

Re: Flash Memory Update Failure

support@line6.com — Thu, 13 Jan 2011 03:58:06 GMT

Hi, I tried the steps you suggested, when the monkey came up it shows that everything is updated, but the display is still asking if I want to restore the POD so not seeing any other alternatives, I did. I quickly says 100% restored and then won't do anything, no buttons respond and the display never changes. So I powered it off, and powered it back up...now it says POD HD400 v1.20 Please wait and never shows anything else. Again, no buttons respond at all. When I reconnect the usb cord, the monkey now has the ? by the flash memory section again. I'm so frustrated about this. Is there a line where I can call someone? Maybe there is just one small step I'm missing, but I really need to get this going again. Thanks, Mark

Re: Flash Memory Update Failure

support@line6.com — Thu, 13 Jan 2011 02:21:43 GMT

Big thanks for your solution spaceatl! You saved my mental health...