Community: Message List - USB drop out fix for overseas customers

Re: USB drop out fix for overseas customers

support@line6.com — Thu, 08 Apr 2010 11:16:39 GMT

Hi Line 6 guys,

I have a problem with my gear:

- there is no Line 6 Service Center in Spain

- I've got my X3L at UK, send my gear to UK two ways is more expensive than a new gear

- I've got my X3L more than a year ago and still have no solved the problem because of the cost

There are any chance to get the fix? Thanks in advance. In the worse case, may I get the hardware piece to solve myself the problem? any idea?

Re: USB drop out fix for overseas customers

support@line6.com — Fri, 08 May 2009 22:49:39 GMT

JCJCJC wrote:
It does not affect all POD X3 Live units or any POD X3 or POD X3 Pro units.

Does this mean if a POD X3 Live USB works on 1 computer, we can be 100% sure it will NOT have any USB dropout on all computers?!?

Re: USB drop out fix for overseas customers

support@line6.com — Fri, 08 May 2009 03:55:07 GMT

I am also a X3Live owner and when I record with cubase. It works fine for a while and it just dropped out. I think I should send it back for a fix according to this post?

I also live in Hong Kong and wonders if I can send it to Tom Lee Music. Thanks.

Re: USB drop out fix for overseas customers

support@line6.com — Sat, 18 Apr 2009 00:07:49 GMT

It has come to our attention that some POD X3 Live units exhibit audio drop outs when streaming audio while connected via USB. Line 6 has investigated the issue, discovered the root cause and released a verified hardware fix.

The USB audio drop out issue has a very specific symptom: audio output while recording or streaming abruptly stops and will not return while your X3 Live is connected to your computer via USB.

IMPORTANT: This issue has been seen in some POD X3 Live units only.

It does not affect all POD X3 Live units or any POD X3 or POD X3 Pro units.

If you are experiencing the USB audio drop out issue and live in the U.S., we can help you in one of two ways:

· You can call us at 818-575-3600 M-F 8a-5p west coast time and arrange to send the unit to Line 6 for warranty repair

· You can visit http://line6.com/support/serviceCenters/ to locate your nearest service center and arrange a warranty repair. You will need to furnish the service center with a copy of your proof of purchase for this repair to be made under warranty.

Please keep in mind that sending your unit into Line 6 or bringing it to a local service center for this fix will mean you will be without your POD X3 Live for at least two weeks, depending upon the turn-around time of the shop - so plan accordingly.

If you live outside of the U.S. please contact your local distributor, also found on our service centers page, for warranty repair information.

Re: USB drop out fix for overseas customers

support@line6.com — Fri, 17 Apr 2009 13:22:52 GMT

i think to some degree they are controlling the fix rollout... so no guarantee as to how soon it will be addressed for you...

but it's a good thing to get yourself in line!

Re: USB drop out fix for overseas customers

support@line6.com — Fri, 17 Apr 2009 13:20:13 GMT

line6 will have to create a support ticket for you, but line6 has authorised service centers all around the world, and you can search here: http://line6.com/support/serviceCenters/

but as I'm a nice guy, I searched for you, and in Hong Kong, here's your service center:

Tom Lee Music Co., Ltd.

Servicing: Electronics, Guitars

11/F Silvercord Tower 1
30 Canton Road, Tsim Sha Tsui
Kowloon00852 27377688 (phone)
00852 27303573 (fax)
peter.kwong@tomleemusic.com

USB drop out fix for overseas customers

support@line6.com — Fri, 17 Apr 2009 13:08:14 GMT

Hi,

I've had the dropout problem for a year (all other L6 gear works fine on my PC but not the X3L)....so is the same problem everyone has had.

How will the new USB oscillator hardware fix be offered to overseas L6 customers? I live and purcahsed the unit in Hong Kong.

Rgds

Andy