Community: Message List - Lost tones??

RE: Lost tones??

support@line6.com — Fri, 17 Jun 2011 18:48:38 GMT

Hi,

This is an issue we are currently looking into. An update should be supplied shortly, Sorry for the inconvenience:

http://line6.com/community/docs/DOC-2304

We should have an update available within the next week.

Thanks,

David

Line 6 Customer Support

Re: Lost tones??

support@line6.com — Fri, 17 Jun 2011 14:17:29 GMT

ping

RE: Lost tones??

support@line6.com — Mon, 13 Jun 2011 16:20:06 GMT

Hey TunaSoda,

can you please try to de-authorize and re-authorize your UX2 to your User Account, so that it may reinstall all of your active licenses into the device. Make sure to install the information when prompted too after authorizing it.

Please let us know your results.

Re: Lost tones??

support@line6.com — Mon, 13 Jun 2011 15:07:27 GMT

No this is not closed, still doesn't work...

RE: Lost tones??

support@line6.com — Fri, 10 Jun 2011 00:21:03 GMT

tunasoda,

Looking at your profile, it says 'LCD as Hub' under USB devices.

Please make sure to disconnect all other USB devices (except for a mouse and keyboard) while troubleshooting this problem. Completely remove ANY HUBs (unless it is your monitor), even if not in use, and test the UX2 on all of the computer's USB ports.

Let us know if any of this helps. Please keep your computer this way for any further troubleshooting.

Regards,

Line6Hugo

Re: Lost tones??

support@line6.com — Thu, 09 Jun 2011 20:24:58 GMT

The PC that is NOT authorized works fine with it, the one that IS authorized does not

RE: Lost tones??

support@line6.com — Wed, 08 Jun 2011 16:50:08 GMT

Hey TunaSoda,

Please make sure to authorize each one of the computers you are trying to use the UX2 with. According to your Account information, you have only authorized one computer.

Although as you mentioned you are receiving sound, it is just not processing the sound correctly. That is an issue we are experiencing. So you in this case we would like you to proceed with the complete un installation of POD Farm 2.5 and then reinstall POD Farm 2.02 using the directions from the document below:

http://line6.com/community/docs/DOC-2304

Re: RE: Lost tones??

support@line6.com — Wed, 08 Jun 2011 03:51:05 GMT

None of this helps, and I already did all that.

I am having an OUTPUT problem, not an input problem (see above).

If I disconnect the UX2's USB cable with POD Farm open, it blue screens the PC.

I just don't use this product anymore, it just collects dust now...

Again, it worked just perfect and fine till I installed it on a second PC, then plugging it back in the original PC it no longer works

RE: Lost tones??

support@line6.com — Mon, 06 Jun 2011 17:37:46 GMT

Hey TunaSoda,

Please launch the License Manager and login to your Line 6 User account. Then authorize your computer and your UX2 again, when prompted to, please install the information on the UX2.

If you are having an input problem with POD Farm 2.5, then please try the following:

-Launch POD Farm 2.5 with your UX2 connected to your USB port.

-After the program launches, disconnect the USB cable from the UX2 for about 5 seconds.

-Replug the USB cable into the UX2.

-Open the preferences menu from the file menu.

-Reselect your UX2 and click apply.

-You should then see the Inputs tab appear and now receive sound.

Please reference the following Knowledge Base FAQ's if you still have any further questions:

License Manager

http://line6.com/community/docs/DOC-2277

POD Farm 2.5

http://line6.com/community/docs/DOC-2284

Re: RE: Lost tones??

support@line6.com — Sat, 04 Jun 2011 17:47:35 GMT

This issue has nothing to do with Cool Edit as I don't even get to the point to need to launch the program to use it as the UX2 does not work properly.

(I have an extensive IT background believe me I've tried it all)

Is there a way to completely restore the UX2 to factory?