Community: Message List - Line 6 monkey cant find my spider IV

Re: RE: Line 6 monkey cant find my spider IV

support@line6.com — Fri, 22 Jul 2011 18:46:04 GMT

Hello,

I had made a mistake in my last post the repair center had not updated my amp what he did was update my pedal which i could have done (and thought i did do). Either way i tried updating the amp when i got the amp back home and the same problems arose. I sent only the amp and pedal to the repair center so they had to use their own ethernet and usb cords. They told me that they aslo couldent get the computer to recognize the amp.

RE: Line 6 monkey cant find my spider IV

support@line6.com — Thu, 07 Jul 2011 21:14:41 GMT

Hi,

Unfortunately the amp is out of warranty, so the update will be considered a payed repair.

http://line6.com/community/docs/DOC-4838

Thanks,

David

Line 6 Customer Support

Re: RE: Line 6 monkey cant find my spider IV

support@line6.com — Thu, 07 Jul 2011 19:28:01 GMT

Ok i sent both my amp and pedal in to an authorized center in my area and they told me that there was nothing wrong with the hardware. He was able to update my amp which is great but he tells me that it wont be covered. I'm just wondering if i can do anything about that because i don't want to end up spending 100 dollars to have some guy update my amp. 20$ shipping + 60$ bill from center + 20$ shipping back.

Re: RE: Line 6 monkey cant find my spider IV

support@line6.com — Tue, 21 Jun 2011 03:50:20 GMT

Hello Hugo,

Thanks for the tip unfortunatly that dident do the trick either. I am going to take it in some time soon hopefully before the year warrranty runs out on the pedal because thats coming up. Thanks to everybody that helped out.

RE: Line 6 monkey cant find my spider IV

support@line6.com — Mon, 20 Jun 2011 16:14:26 GMT

Raul,

Before taking it in, I suggest trying the following to get the amp recognized:

- Power on the amp while holding down the 'C' and 'D' buttons on the amp. The display should read, 'Ready to Update.'

- Try to connect the amp to Line 6 Monkey to update while in this state. Remember to try all of your computer's USB ports.

If this does not work, I suggest taking it in to an authorized service center. To get it serviced, you just need to take it to an authorized service center in your area and present them with a copy of your receipt of the products that shows it is within the 1 year warranty:

http://line6.com/service_centers/

Regards,

Line6Hugo

Re: RE: Line 6 monkey cant find my spider IV

support@line6.com — Sat, 18 Jun 2011 01:07:51 GMT

hey david,

Ok sounds good. I was reading the warranty information pamphlet and it said that i need an RA number how do i get that. Also i bought the amp from guitar center and i got the warranty from there, but not on the pedal. Its been less than a year since ive bought it. Will this be covered by the warranty.

RE: Line 6 monkey cant find my spider IV

support@line6.com — Fri, 17 Jun 2011 18:39:34 GMT

Hi,

This is starting to sound like a hardware related issue. You need to take the Spider IV and FBV Express to an authorized service center.

They will be able to tell you which unit is faulty and repair it.

http://line6.com/service_centers/

Thanks,

David

Line 6 Customer Support

Re: RE: Line 6 monkey cant find my spider IV

support@line6.com — Fri, 17 Jun 2011 01:19:27 GMT

hello don,

I've already tried downloading monkey on my sisters laptop and tried to update again but it still has the same problem

RE: Line 6 monkey cant find my spider IV

support@line6.com — Wed, 15 Jun 2011 16:32:45 GMT

Hey raulflores,

At this point you might want to try performing the update on a different computer. This will help us to determine if the problem is with your computer or with the amp and pedal connections.

Thank you.

Re: RE: Line 6 monkey cant find my spider IV

support@line6.com — Wed, 15 Jun 2011 03:12:47 GMT

hey don,

sorry about all the threads this is my first time. Ive already updated the firmware on the fbv pedal. The only things i have connected to the usb ports are a mouse and a keyboard. I removed the keyboard and tried. Couldent figure out a way to test it without a mouse so ill try a differet one. I also tried a different ethernet cable. I also tried every combination with every port and different cables. So i am out of ideas......