Community: Message List - Power supply jack broken !

Re: RE: Power supply jack broken !

support@line6.com — Thu, 14 Feb 2013 23:50:09 GMT

Check out what I made to protect all my connectors and also provide a footswitch to turn on and off. Simple and cheap with a little work and some parts from Home Depot...

http://line6.com/support/message/410751#410751

RE: Power supply jack broken !

support@line6.com — Tue, 21 Jun 2011 17:56:26 GMT

Hi,

You are correct, after consulting with our service department this issue would not be covered under warranty.

However, depending on labor rates a repair for this kind of issue would generally not be very expensive.

This is the closest service center to you:

Fuzz It - Centre de Réparation Line 6 (Francophone)

Hugo Van Der Goesstraat 17A

Gent

9000

+32 938 30580 (phone)

support@line6.be

I would recommend calling them for a quote to have it repaired.

Thanks,

David

Line 6 Customer Support

Re: RE: Power supply jack broken !

support@line6.com — Mon, 20 Jun 2011 23:29:20 GMT

Thanks Line6David, but are you sure this will be taken under warranty ? This is accidental damage, not sure service center will repair for free...

RE: Power supply jack broken !

support@line6.com — Mon, 20 Jun 2011 22:55:57 GMT

Hi,

You do not need to go to a local repair shop. Your HD500 is still covered under warranty. You need to take the device to an authorized service center for repair:

http://line6.com/service_centers/

All you will need is a copy of your receipt and you can have the unit repaired for free.

Thanks,

David

Line 6 Customer Support

Re: Power supply jack broken !

support@line6.com — Mon, 20 Jun 2011 17:09:15 GMT

Well the store was closed today... Too bad. But I met a friend with a bunch of adapters and jacks : no luck with any of them. So I came to the conclusion that the unit pin is bent or something..

I'll still will go to the shop tomorrow and if it is what I fear, I will go to a local repair shop to see what can be done. I don't want to send the unit back for repair and see it come back in one month or more.

If the repair is too expensive I will go with another purchase.

Re: Power supply jack broken !

support@line6.com — Mon, 20 Jun 2011 16:07:04 GMT

If you go down this path, make sure you find an extension that can take 3A or you might start a fire. I looked at one point and no-one seemed to make an extension that was rated at 3A.

Re: Power supply jack broken !

support@line6.com — Mon, 20 Jun 2011 12:25:01 GMT

Tim

Whilst I'm not saying that this exact adapter lead is the one for the job (it probably will do it, but I'm not sure of the pin sizes), something similar is almost certainly available if you were to look: http://www.johnnyshredfreak.com/store/index.php?main_page=product_info&cPath=10&products_id=256&zenid=e8a7ad4189543890b0dbc9eee11e90bf

Nick

Re: Power supply jack broken !

support@line6.com — Mon, 20 Jun 2011 09:35:07 GMT

tim1953 wrote:

Angled ends if designed properly when pushed all the way in fit tightly against the pedal board and allows very little chance of breakage as the plug sticking straight out does.
Secondly I've played on many concert stages around the US over the past 30 years and in that setting you don't have to worry about drunks, preachers and other unauthorized strays wandering about the stage.
In that setting I use 3 amps with a Ground Control relay switching unit.
The only pedal board is the Midi controlled board that recieves it's power through commercial grade midi cable - all my effects pedals are stored safely in a rack next to my guitar amps.
The HD 500 is for the small duo gigs where no one wants to carry anything more than is needed.
I carry my HD 500 in an Anvil case for protection - no stupid plastic pedal board - it raises the HD 500 off the ground and makes using the pedal arkward. The angle is just right by design with the HD 500 sitting flat on the floor.

So Octo in my opinion complaining about a design flaw is really the only way Line 6 on any other Manufacturer is going to make changes to a product.
Obviously some of us here feel that the piece of crap wall wart is ill designed so what's wrong with letting Line 6 (who views this forum every day) know about it.
If we don't speak up they will never make improvements or fix design flaws.

They built the HD 500 out of metal - like a tank but then they turn around and power it with a cheap, junkie wall wart.
That makes no damn sense to me at all regardless of what you might think.

I still maintain, while it might help slightly, an angled jack is not going to do much in the grand scale of things to save it getting broken should it get stood on.

It's just not, and I think folks are being overly optimistic that an angled jack will save them in that instance.

And again, take into account the actual chances of it happening and it makes the matter even less significant.

And regardless, none of these scenarios leaves the overall quality of the PSU in question here. The PSU does the job it's designed to do perfectly and since no PSU is ever meant to be stood on, let alone withstand someone standing directly on the jack socket when it's in use, leaves any further arguments about it's overall quality in this situation a tad pointless.

And who said anything about stupid plastic pedal boards????

I'm talking about high quality Flight Case grade pedal boards. So what, it raises the HD up off the ground an inch or two......boo hoo, you have to raise your foot a whole inch or two higher?........small price to pay for keeping your board safe.......

Re: Power supply jack broken !

support@line6.com — Mon, 20 Jun 2011 05:57:02 GMT

From the first pod series up to the X3, the power adapters have always had an angled connector, as I recall. An angled one on the HD would have been better IMHO. That being said, I don't feel that the wall wart is especially cheap -- people complain of the "filmsy" power cord, but I tell you, this is WAY stronger than the X3's (which had the same PSU unit of the XT, but whose wart-to-unit cable was much flimsier than the predecessor's). Also I believe the short length is a hint to use an extension. This isn't particularly well-designed, and for one thing spares are certainly overpriced. It's not the end of the world, either...

Re: Power supply jack broken !

support@line6.com — Mon, 20 Jun 2011 00:46:22 GMT

Angled ends if designed properly when pushed all the way in fit tightly against the pedal board and allows very little chance of breakage as the plug sticking straight out does.

Secondly I've played on many concert stages around the US over the past 30 years and in that setting you don't have to worry about drunks, preachers and other unauthorized strays wandering about the stage.

In that setting I use 3 amps with a Ground Control relay switching unit.

The only pedal board is the Midi controlled board that recieves it's power through commercial grade midi cable - all my effects pedals are stored safely in a rack next to my guitar amps.

The HD 500 is for the small duo gigs where no one wants to carry anything more than is needed.

I carry my HD 500 in an Anvil case for protection - no stupid plastic pedal board - it raises the HD 500 off the ground and makes using the pedal arkward. The angle is just right by design with the HD 500 sitting flat on the floor.

So Octo in my opinion complaining about a design flaw is really the only way Line 6 on any other Manufacturer is going to make changes to a product.

Obviously some of us here feel that the piece of crap wall wart is ill designed so what's wrong with letting Line 6 (who views this forum every day) know about it.

If we don't speak up they will never make improvements or fix design flaws.

They built the HD 500 out of metal - like a tank but then they turn around and power it with a cheap, junkie wall wart.

That makes no damn sense to me at all regardless of what you might think.