Community: Message List - Register/Repair XDS Wireless

Re: RE: Register/Repair XDS Wireless

support@line6.com — Fri, 12 Aug 2011 16:29:00 GMT

I was EXTREMELY disappointed to receive my XDS95 wireless back today with the resolution of “Tested 3 different times for 10 min each – Could not reproduce problem” by technician PYagubyan (Repair #97688, RMA#0060000059, Serial# 9017154/9011195). Any kind of glance at the information I provided would have made it extremely clear that this problem has never ever occurred within 10 minutes of use. Don Boomer asked for a clip of the problem which I provided him (and which I clearly made you aware of). Don stated both in the forum and in an email;

“After analyzing the file it appears that you have some hardware failure likely in an output audio stage and not a problem with the radio itself. It's likely an op-amp that is close to completely failing. You should contact our service department to get it corrected.”

I would have hoped that you would have followed up with Don’s diagnosis rather than throwing up your hands after 3 ten minute testing sessions and sending it back to me unrepaired. Can I PAY you to do the repair Don recommends? You can otherwise be sure you’ve lost a customer forever and that I will recommend to everyone I know not to purchase Line 6 products, as you may have a good sounding warrantee, but the truth is unless you have a problem that can be reproduced within ten minutes of testing, it won’t get fixed. I’m very sorry for being so bitter, but after fighting with this problem for the last several months and finally being very hopeful it would get resolved I’m VERY disappointed.

Re: RE: Register/Repair XDS Wireless

support@line6.com — Tue, 12 Jul 2011 16:19:55 GMT

After looking at the file I'm pretty sure you have a hardware issue with the receiver. Please contact our service dept to get it corrected (see "contact us" at bottom of page)

Re: RE: Register/Repair XDS Wireless

support@line6.com — Mon, 11 Jul 2011 22:00:45 GMT

Ok dboomer, I sent you the wav file. By the way, I had the problem again today in the studio - sorry it was still with the strat. I decided to force myself to keep playing the guitar to see if the wireless would eventually come out it without me toggling power or switching channels. It seemed forever (because of the terrible sound), but was probably around 5 minutes (although I didn't time it) and the problem went away as suddenly as it appeared. Just another bit of infomation just in case it's helpful.

Re: RE: Register/Repair XDS Wireless

support@line6.com — Sun, 10 Jul 2011 03:29:56 GMT

Can you possible send me a wav or aif file. MP3's are processed and are worthless for diagnosing problems. Send it to dboomer@line6.com.

Re: RE: Register/Repair XDS Wireless

support@line6.com — Fri, 08 Jul 2011 23:20:03 GMT

Had the problem again in the studio. Of course it happened to be while I was on the strat, as that's what I'm working with right now. I recorded what it sounds like direct into my recording interface (the mp3 is attached). I then plugged it into my Martin and it the problem was continuing so I was going to record a little of that as well, when the problem cleared up on it's own. That's the first time that's it's ever cleared up without me switching channels or toggling power on the transmitter or receiver, but the vast majority of the time I've had the problem has been when I've been performing, so I've wanted to correct the problem as soon as possible. Hopefully I can get it to happen with another guitar soon.

RE: Register/Repair XDS Wireless

support@line6.com — Fri, 08 Jul 2011 16:05:43 GMT

Hey billshoup,

Thank you for posting your results. Glad to see that powering off the unit and powering it on alleviates the issue, although I'd like to see if dboomer's can shed some light onto your most recent findings. Keep letting us know your results.

Thank you.

Re: RE: Register/Repair XDS Wireless

support@line6.com — Fri, 08 Jul 2011 15:31:30 GMT

Hi Don,

I decided to start trying to use the wireless in the studio all the time to try to see if I could get the problem to happen. This morning I was using the strat for over an hour and the issue finally happened. I un-plugged the transmitter from the strat, plugged it back in and it still had the issue. I plugged the transmitter into another guitar with passive pickups and the problem continued. Previously I found that either switching channels on the wireless or toggling the power on the transmitter cleared the problem. Today I decided to find out if toggling the power on the receiver also cleared the problem. It does. I know this is probably not the exact trouble-shooting you are after, but I thought I'd share what I found. I will keep trying.

Thank you!

RE: Register/Repair XDS Wireless

support@line6.com — Thu, 07 Jul 2011 22:03:38 GMT

Hey billshoup,

I do not think the electronic photo frame is contributing to the interference you are experiencing. Please continue to try and reproduce the problem using another guitar to help confirm if the issue is directly related to the strat or not.

Thank you.

Re: RE: Register/Repair XDS Wireless

support@line6.com — Fri, 01 Jul 2011 22:03:37 GMT

Yes, aren't intermittent problems wonderful? They'll never happen when you want them to.

Yes, I'm using the standard, factory, mono, TS input cable that came with the transmitter.

Had perfect tone today right up to when the transmitter battery died. Argh! :-)

Here's another question, which just occurred to me; I have a video panel that I have mounted to a music stand that I use for electronic chord sheets and lyrics (I know, I'm getting old) with the band that I use the wireless with. It's actually an electronic photo frame what I wired a footswitch into to advance from one song to the next. Any idea whether something like that may cause interference? The thing that gets me about this issue is that once it happens, I can't get it to go away (by moving around, changing settings on the guitar, toggling power on the amp, etc) until I either power down the transmitter or switch channels, so interference from something like that the video panel seems unlikely (to an uneducated guy like me anyway). Plus when I'm at my mic, I'm a consistent distance from it all night.

Re: RE: Register/Repair XDS Wireless

support@line6.com — Fri, 01 Jul 2011 20:57:15 GMT

Figures

Let me check ... you ARE going into the transmitter with a standard T/S 1/4" cable and not a TRS cable, correct?