Community: Message List - UX1 Red Light, not recognised. Mac OSx Lion

Re: RE: UX1 Red Light, not recognised. Mac OSx Lion

support@line6.com — Sun, 15 Apr 2012 01:16:44 GMT

Hi Don...is there support from someone I could actually help me walk through via text or phone?

I have a Mac OSX and have tryed the steps...nothing. NOT USER FRIENDLY sorry I need help.

Easy for comp savies...not layman....theres many of my kind.

RE: UX1 Red Light, not recognised. Mac OSx Lion

support@line6.com — Mon, 22 Aug 2011 18:44:33 GMT

Hey heavierthanheaven,

This ticket is being closed due to lack of response within 48 hours. If you still have questions or are still experiencing an issue please start a new thread and mark the discussion as a question. To do so you can follow the link below and Ask a Question:

http://line6.com/support/community/support/

For more information about using the Online Technical Support System please review our FAQ at the link below:

http://line6.com/support/docs/DOC-1451

RE: UX1 Red Light, not recognised. Mac OSx Lion

support@line6.com — Fri, 19 Aug 2011 18:30:41 GMT

Hey heavierthanheaven,

Please use the Line 6 Driver uninstaller located at:

Applications/Line6/Drivers - Driver uninstaller.

Once you have uninstalled the current drivers, place the entire Line 6 Application folder into the trash and empty it.Next repair your disc permissions, to do so:

Open the disc utility program located within your utilities folder, select your primary hard drive, and repair disc permissions. Restart the computer.

Upon restarting the computer do not connect your TonePort UX1 yet.

Make sure that you have the most recent version of the Line 6 drivers and Monkey installed as well:

MAC Drivers : 7.0.9

http://line6.com/software/readeula.html?rid=4170

Line 6 Monkey 1.41:

http://line6.com/getrelease?rid=4115

After successfully installing Line 6 Monkey and the drivers please try removing any additional unnecessary USB and firmware devices from your computer when troubleshooting this issue. Make sure to connect it directly to a USB port and not a USB hub, extension, or keyboard of any kind, preferably connect it to a USB port on the rear of computer. Try using additional USB cables and every USB port available.

Launch Line 6 Monkey using every USB port available until Monkey can detect your UX1, and then apply any updates that are available.

Re: UX1 Red Light, not recognised. Mac OSx Lion

support@line6.com — Thu, 18 Aug 2011 02:09:17 GMT

This is most likely a driver issue, Here are some troubleshooting steps to follow. Perform them in the order listed. Assuming that Lion supports TonePort, I would first simply unplug the unit from USB and then plug it back in. That may fix it outright; or it may prompt you for a driver which you can then point it to or install. Lion may not have found the driver when you upgraded. Do you even have the latest drivers installed? Lion is a new OS amd will need the latest drivers. If you have older drivers that don't support Lion, then Lion would not recognise them and and therefore not see the hardware. Run the Line 6 Monkey to see if everything is up to date. If the Monkey itself needs updating it will tell you when you run it and let you update it. Also, run the Line 6 License Manager (if you have it) to make sure that your licenses are showing up. If you have old drivers with no License Manager then that could be your problem right there. So run the Monkey and it will check all of that and let you update anything that needs updating. If none of that works, use the Line 6 uninstaller to remove everything cleanly, reboot the computer, and reinstall the softtware. Be sure to follow all prompts exactly, such as when to unplug the USB and then when plug the USB back in. This is important. That -should- take care of it as long as Lion is supported and your hardware is good.

UX1 Red Light, not recognised. Mac OSx Lion

support@line6.com — Wed, 17 Aug 2011 17:52:15 GMT

After posting the last week about the same topic and having received no answer, I need to post again as I want to get this sorted asap!

Recently I upgraded to Mac OS Lion. Ever since then my Ux1 has not been recognised by my system. When plugged in it shows the red light, I go into Audio/Midi preferences and the UX1 is not appearing. PLEASE PLEASE PLEASE help me find a solution, I am losing business over this problem and it seems everyone at Line 6 is ignoring me!

Thanks in advance,
Greg