Community: Message List - Another dead Express MK II

Re: Another dead Express MK II

support@line6.com — Mon, 05 Nov 2012 01:14:12 GMT

Thanks

Re: Another dead Express MK II

support@line6.com — Fri, 02 Nov 2012 12:48:44 GMT

Line 6 personnel are not typically checking this forum now. You should start a support ticket, or call Line 6 directly.

Re: Another dead Express MK II

support@line6.com — Fri, 02 Nov 2012 05:35:47 GMT

How about I add to this dead thread about dead FBV Express MKII's ??? Wow, from January to November.

Soooo, I use mine with a POD HD PRO. Under the update there was no power from the Cat5e cable. Plugging into the computer via USB would turn it on but just lights on and only if the Cat cable was disconnected. No lights would turn on in intervals or intermittently like some of you guys. They would light one at a time as if working. A, B, C switches would incorrectly turn on by only staying on if kept pressed. If I let go of the switch, it would turn back off. The D switch, however, would stay on if I removed my foot as it should and then off with another press. If I would plug the Cat5e cable back in, the unit would turn off. Disconnecting the USB cable would not help.

Since my FBV did get recognized by the computer, I went to the Monkey and rolled the firmware back to 1.00. I got most function back. I can now use all four switches in the correct way but I must have BOTH the Cat cable plugged in for data transmission AND the USB for power to the unit. In other words, the power section of the Cat5e section is not working but data gets sent and ONLY on firmware 1.0. Power must be supplied through the USB cable. It runs like that.

The pedal calibration needs the power to be coming in from the Cat5e so I cannot calibrate it and, in fact, does not lower or raise the volume nor produce any wah effect. Therefore, it just functions for the four switches. Hey, at least I can also get into tuner mode. Yeah, it's pretty bad.

Line6, if you can send me the replacement part for me to replace in the unit, I will fix it myself. Seems power behind the RJ45 jack is my problem. I don't have warranty on it. Can someone let me know whatever happened with this or if Line 6 addressed it?

Re: Another dead Express MK II

support@line6.com — Wed, 18 Jan 2012 18:25:26 GMT

Sorry you are having problems morkconelius, since you just got it, I'd bring it back for an exchange.

Re: Another dead Express MK II

support@line6.com — Wed, 18 Jan 2012 15:19:34 GMT

I have the exact same problem, brand new out the box. Bought it on Monday

http://http://line6.com/support/message/346922#346922

Re: Another dead Express MK II

support@line6.com — Thu, 01 Dec 2011 00:10:46 GMT

and just to make sure i went to the local music store and hooked it up to a diffrent amp i got the same affect. he then used a diffrent cord and still same affect. i think the edit program doesnt allow for you to disconnect and it is effecting the unit when disconnecting.

Re: Another dead Express MK II

support@line6.com — Thu, 01 Dec 2011 00:07:59 GMT

Yea i am experiencing something similar. when i unplug mine form the labtop it functions ok i can switch between the channels and adjust everything. but the amp then sounds static the volume drops out and it sounds like crap. unplug the board and the amp then sounds fine. also if i replug the usb back in wether the edit program is running or not the amp then sounds fine again.

Re: Another dead Express MK II

support@line6.com — Fri, 30 Sep 2011 19:10:32 GMT

Well at least i'm not nuts had probs with mine since I updated and 15 min ago I now have your prob. nice

Re: Another dead Express MK II

support@line6.com — Fri, 30 Sep 2011 12:18:19 GMT

You should plug it into your computer, fo future firmware updates, you'll need to. And if there are issues with your new FBV, better to get it replaced now!

Re: Another dead Express MK II

support@line6.com — Thu, 29 Sep 2011 19:48:24 GMT

I returned the unit to Line 6. The intention was that their engineering guys could review the unit closely and determine what is going on. Hopefully with a goal of understanding the problem and coming up with a solution for us all, or maybe a new code release.

But, it seems all they did is send me a brand new unit. Of course the new units works fine connected to the amp.

I am afraid to connect the new unit to any PC. I fear the same lockup will happen. So I think I'll just stick to the controls on the amp and forget the SpiderEdit program.

I guess I shouldn't *****, I got a new unit, but still...