Community: Message List - POD HD500 pedal is very loose

Re: POD HD500 pedal is very loose

support@line6.com — Sat, 03 Nov 2012 19:34:58 GMT

Hi,

I have the exact same problem with my po hd. May i know how to properly tighten up the bolt?

Regards,

Leslie King

RE: POD HD500 pedal is very loose

support@line6.com — Thu, 22 Sep 2011 23:38:17 GMT

Hi,

We do understand your concern but if the unit was purchased in November 2010 it has a warranty. bjoecool can get the bolt replaced by an authorized service center for free as long as he has a copy of his receipt.

Thanks,

David

Re: RE: POD HD500 pedal is very loose

support@line6.com — Mon, 19 Sep 2011 22:58:18 GMT

Hi Don,

Unfortunately, I think Joe may have a valid concern. The time period he is talking about that he pruchased the unit falls very close to the time period Line 6 was shipping faulty units. I understand your post, but simply tightening it may not make it break initially. It was a manufacturing fault at the time and with the unit having a 12 month warranty, the bolt may fail after the warranty has expired. I think Line 6 has a responsibility to determine if the unit would fall under the manufacturing fault period and if so, I would encourage Line 6 to consider simply sending him a bolt. Normally companies would have issued a recall at the time, or at least issue a "we will replace the bolt free of charge for ever", instead of limiting it to the 12-month warranty period. This bolt should never fail and to me, if it does, Line 6 should replace the bolt based on it's initial manufacturing problem.

My 2c,

David.

RE: POD HD500 pedal is very loose

support@line6.com — Mon, 19 Sep 2011 21:46:16 GMT

Hey bjoecool,

As I previously mentioned, ff your expression pedal is loose, you may first try and tighten it. If that does not fix it, you may take it into your local Line 6 Service Center and have them assess and repair it for you, or you may purchase the replacement parts directly from them.

To locate a Service Center in your area, follow the link below:

http://line6.com/service_centers/

Re: RE: POD HD500 pedal is very loose

support@line6.com — Fri, 16 Sep 2011 19:17:14 GMT

Will do. I'll repost with the results. Thanks, David

Re: RE: POD HD500 pedal is very loose

support@line6.com — Fri, 16 Sep 2011 18:02:23 GMT

So here's my reading of Line 6's position: the fact that it's loose doesn't mean it's broken. I'm actually the person who had one of the first HD500's in the US and was the first to break the bolt. It was my unit they used to determine what the problem was. Here's the thing, just being loose doesn't mean anything. The reason I tightened my bolt was that at the time, they were sending out the units with what I considered, crazily loose bolts. I tightened it and snap. They replaced it of course.

I would call them and talk to a person. Explain the purchase date and you are much more likely to get a replacement bolt. The alternative is to simply tighten it. If it snaps, Line 6 will replace the bolt under warranty, no question. At the moment it sounds like they're taking the stance that there's nothing broken yet, which is true.

BTW, if it did snap, they wouldn't necessarily need you to send them the unit. It's much cheaper for them to simply send you the bolt. As long as you showed a repair center, I'm sure they'd just send them or you the bolt.

Call the support line, explain your purchase date, and you may get lucky.

HTH,

David.

Re: RE: POD HD500 pedal is very loose

support@line6.com — Fri, 16 Sep 2011 17:05:28 GMT

I bought mine in early November of 2010. It's silly loose. I'm confident it has the problem, but to be sure, Line6 must know when they resolved the manufacturing issue by Serial Number and should be able to compare to my serial number. I would rather they send me the parts so I can fix it as soon as it breaks rather than break it, take it in, and loose it for however long their repairs are backlogged.

Re: RE: POD HD500 pedal is very loose

support@line6.com — Fri, 16 Sep 2011 16:43:55 GMT

FWIW, the bolt problem was an early manufacturing issue. Tighten your bolt. If it breaks, get a free one under warranty. If it doesn't you don't need one. Unless you bought your HD500 last year, you won't have a bad bolt.

Re: RE: POD HD500 pedal is very loose

support@line6.com — Fri, 16 Sep 2011 11:41:27 GMT

Can I get the replacement parts for free under warranty?

Re: RE: POD HD500 pedal is very loose

support@line6.com — Thu, 15 Sep 2011 16:27:15 GMT

Hey, the side of the pedal is a screw. Tighten as you want. Good luck