Community: Message List - ux1 pops and cracks

Re: ux1 pops and cracks

support@line6.com — Wed, 02 Jan 2013 22:27:43 GMT

Hi, there is solution.

Go to your system settings (Start -> Controll panels)
Open "Line 6 Audio-MIDI Devices"
Set buffer size to higher values (increases lattency little bit but removes CPU usage and cracks from output).
Hit Apply and enjoy.

Works fine for Windows 7.

Re: ux1 pops and cracks

support@line6.com — Sun, 09 Oct 2011 17:35:14 GMT

thank you BussSmith

but anyway i am not downgrading windows back to xp because it's just too much effort for an audio interface it's not supposed to be like this so i am returning the device back to the store...

the dealer was great it's the device that sucks the installation is too complicated the noises are annoying and the fact that i haven't got a support ticket yet after a week (bad service from line 6) just made it a bad product and i hope line 6 will wake up and fix these issues or get new products to replace the old ones anyway i am not attending to buy another line 6 product after this one sorry...

Re: ux1 pops and cracks

support@line6.com — Sun, 09 Oct 2011 15:28:03 GMT

Hi, the only solution I found to this problem is to downgrade windows version to XP, I tried EVERYTHING in Win 7, nothing worked.

Re: RE: ux1 pops and cracks

support@line6.com — Sun, 09 Oct 2011 14:13:11 GMT

non of the thing you suggested helped...

it is the main soundcard all the others(including the audio out on the video card hdmi plug) are disabled,

windows is optimized, its the only usb device connected and still pops, I tried changing the buffer size and it made it worst and with latency...

can i please get a Support ticket i need this issue fixed as fast as possible!!

Re: RE: ux1 pops and cracks

support@line6.com — Thu, 06 Oct 2011 21:58:08 GMT

Hey reggev,

Make sure that you have the most recent version of the Line 6 drivers and Monkey installed as well:

Windows Drivers 4.2.4.9:

http://line6.com/software/readeula.html?rid=4143

Line 6 Monkey 1.43:

http://line6.com/getrelease?rid=4223

After successfully installing Line 6 Monkey and the drivers please try removing any additional unnecessary USB and firmware devices from your computer when troubleshooting this issue. Make sure to connect it directly to a USB port and not a USB hub, extension, or keyboard of any kind, preferably connect it to a USB port on the rear of computer. Try using additional USB cables and every USB port available.

Launch Line 6 Monkey and apply any updates that are available.

To ensure your Windows Vista or 7 computer is optimized to work with audio processing, please follow the link below for a official Microsoft optimization guide that has some more suggestions other than the ones provided in the our optimization videos.

http://windows.microsoft.com/en-US/windows7/Optimize-Windows-7-for-better-performance

I would also suggest that make sure that UX1 is set up as your computers sound card, to do so reference the video tutorial at the link below:

http://line6.com/support/docs/DOC-2083

In addition, if you are using a DAW, try increasing the buffer size on the audio preferences menu. As well as changing the buffer size on the Line 6 Audio-MIDI device menu which is located on the Control Panel. This will increase latency, so you will have to experiment which setting works best for your computer.

Re: ux1 pops and cracks

support@line6.com — Tue, 04 Oct 2011 15:14:26 GMT

call them....

http://line6.com/company/contact/

only support can open support tickets.

Re: ux1 pops and cracks

support@line6.com — Mon, 03 Oct 2011 17:27:35 GMT

everything is up to date and still clicks and pops...

how can i get a support ticket? i want to talk to someone from line 6 and i'll write the solution that worked here i just have to fix this problem as fast as possible...

Re: ux1 pops and cracks

support@line6.com — Mon, 03 Oct 2011 13:48:09 GMT

try getting slim drivers here for free: http://www.driverupdate.net/

this will go through your system drivers including some that are easily forgotten and make sure you have the latest.

these updates have helped a few users.

Re: ux1 pops and cracks

support@line6.com — Mon, 03 Oct 2011 13:42:18 GMT

I tried it and it didn't helped...

Re: ux1 pops and cracks

support@line6.com — Mon, 03 Oct 2011 13:40:01 GMT

every computer is different... there is no one size fits all answer for you...

and some of those views could have been other people looking to see what may have worked for you...

here is a link with some optimizations you can try:

http://line6.com/support/docs/DOC-2085