Community: Message List - iMac doesn't recognize Tone Port UX2

Re: iMac doesn't recognize Tone Port UX2

support@line6.com — Fri, 14 Oct 2011 22:40:08 GMT

Hello,

It has been at least 48 hours since we've heard from you. We're going to assume your question has been answered and close this support ticket. If you feel your question(s) have not been answered, or, if you have further questions, please feel free to re-open a support thread within our support community and we will answer your questions accordingly. Thanks!

Line 6 Support

RE: iMac doesn't recognize Tone Port UX2

support@line6.com — Tue, 11 Oct 2011 18:51:55 GMT

Hi,

Have you updated to the latest drivers from our website?

http://line6.com/software/

Also, are you connecting the device with a USB hub?

Check out our USB audio troubleshooting FAQ it has helped a lot of users with similar issues:

http://line6.com/community/docs/DOC-4282

Thanks,

David

Line 6 Customer Support

iMac doesn't recognize Tone Port UX2

support@line6.com — Wed, 05 Oct 2011 18:07:56 GMT

I bought the Tone Port UX2 around 2007 and now I got the new iMac and downloaded the software, the computer doesn't "see" the hardware when I plug it in. What do I do?