Community: Message List - GearBox won't detect GuitarPort regardless of green light...

Re: RE: GearBox won't detect GuitarPort regardless of green light...

support@line6.com — Wed, 25 Jan 2012 22:13:37 GMT

Hi,

Just some feedback for you. I had exectly this problem with my Guitar Port on my MAC following the Lion upgrade.

I followed your instructions to the letter and the problem was fixed. great piece of advice. It's all up and strumming again.

Thanks

Nik

Re: GearBox won't detect GuitarPort regardless of green light...

support@line6.com — Wed, 07 Dec 2011 16:14:53 GMT

Mac Users on Lion.

I went here. Downloaded the driver and now mine works fine.

http://line6.com/software/readeula.html

Re: RE: GearBox won't detect GuitarPort regardless of green light...

support@line6.com — Mon, 14 Nov 2011 21:37:56 GMT

Hello. It has been at least 72 hours since we've heard from you. We're going to assume your question has been answered and close this thread. If you feel your question(s) have not been answered, or, if you have further questions, please feel free to re-open a support thread within our support community and we will answer your questions accordingly. Thanks!

RE: GearBox won't detect GuitarPort regardless of green light...

support@line6.com — Wed, 09 Nov 2011 21:54:36 GMT

Keep in mind that the GearBox 3.72 installer comes bundled with a set of Line 6 drivers. It is common to overlook these options when installing GearBox, but there is a check able box for drivers, make sure to uncheck this when you install GearBox. If you don't, most likely you have installed the latest drivers first, then installed GearBox, which if left checked, will overwrite the newest drivers with the dated ones from the installer. Make sure to either un check the driver box when installing GearBox, or install the latest Line 6 drivers after the GearBox installation.

Re: GearBox won't detect GuitarPort regardless of green light...

support@line6.com — Sat, 05 Nov 2011 18:24:22 GMT

I am using a macbook pro so there is no need for me to use anykind of anti-virus software. Everything on my laptop/ipad/desktop/router all work fine and gearbox is the only program i've used that has given me any sort of problem. I have installed/uninstalled the gearbox software probably 10 times and keep getting the same results.

All I am looking for is a inexpensive way to plug my guitar into my macbook and be able to jam with a few basic effects, nothing crazy. Line6 is not the only company out there that can provide this service to me, and based on the lack of help we all seem to get getting with this issue I feel that looking for a different companies products may be the way to go. Obviously Line6 losing 1 casual customer isn't going to affect the company at all, but its frustrating when you buy a product from a company that is supposed to be industry leading and top of the line, only to discover the product doesn't work easily and their tech support is a joke......How about instead of spending so much on packaging and advertising you invest in a few techs that can answer a phone and walk somebody through the problem??? It would certianly be a better option than somebody cutting and pasting basic troubleshooting fixes onto a message board and assuming that the problem will be resolved.

Goodbye Line6....with I could say it was a pleasure doing business with you.

Re: RE: GearBox won't detect GuitarPort regardless of green light...

support@line6.com — Fri, 04 Nov 2011 16:09:31 GMT

i'm using Avast, is there any known issue with Avast?
I've uninstalled/reinstalled gearbox about 10 times now, even to the extreme.
Avast monitors the internet connection, does Gearbox require internet to work? I am not concerned about the online features, on start it won't even see the guitarport and says its not connected.

This router has worked in the past just fine, if I need to open a port which one shoudl it be? Also is it TCp or UDP?

Looking at the troubleshooting guide where it asks about the Line 6 audio-MIDI Devices, it opens but says no devices are connected so thats usless for me.
Also tried an external hub, no go either.

Re: RE: GearBox won't detect GuitarPort regardless of green light...

support@line6.com — Thu, 03 Nov 2011 17:25:22 GMT

Hi,

This problem seems to be related to another application interfering with Gearbox on your system.

What type of anti virus software do you have installed?

Have you tried uninstalling/reinstalling Gearbox?

Is there any other software that monitors you internet connection in any way?

Are you receiving any other errors in any other applications on your system that could be related?

Is it possible that your internet router settings are not configured correctly?

If using a router, try connecting directly to your cable modem and see if Monkey can connect to the internet.

Also, check out our USB Troubleshooting Guide:

http://line6.com/support/docs/DOC-4282

Thanks,

David

Line 6 Customer Support

Re: RE: GearBox won't detect GuitarPort regardless of green light...

support@line6.com — Thu, 03 Nov 2011 12:50:40 GMT

ok, by fluke I tried the demo of Amplitude 3.
It saw the Guitar Port no problem, yeah really... I know.
This tells me (perhaps) the problem is the software. You guys might check the ASIO drivers in the software end of things. I'm no software programmer but this is what my trail has led me to. I will try one more thing that is re-installing my whole mofo OS this time installing the Guitar Port BEFORE anything else.
Then attempt to try and break it as I add on the rest of the hardware and drivers.

Re: RE: GearBox won't detect GuitarPort regardless of green light...

support@line6.com — Thu, 03 Nov 2011 05:54:15 GMT

Ok that didn't work. I tried swapping in a 2 port USB 2.0 PCI card and did the whole kit and kaboodle again. Same error, no prize.

Is there ANY possibility of this ever working on newer systems? I understand its older hardware and its likley not a prioriety. Just to be clear, it seems the DRIVER is fine, its the software.

Is there any suggestion of another Line 6 unit that guarentees that it will work?

I am open for suggestions but I need to know 100% it will work.

I need something really basic but will use the Gearbox or something else. Just an interface.
Might consider the POD Studio.

Thanks

Re: RE: GearBox won't detect GuitarPort regardless of green light...

support@line6.com — Wed, 02 Nov 2011 07:11:13 GMT

Tommorrow I am going to try using a PCI USB card and see what happens, I'm starting to think maybe with newer USB controllers and how x64 OS in both mac and pc address them might be an issue.
If anyone running a guitarport on i7 x58 chipset boards and it works let me know how you did it.

Also tested it on my Acer netbook, installed and ran perfectly thats with win7 x86 sp1. go figure...
I'll report my test if anything positive comes up, although it doesn't solve the issue with laptop computers.

And yeah perrinot, i've been browsing for new equipment all day between the failures and frustration.
So far the IK multimedia stealth plug with Amplitude 3 live Package seems like the closest thing, I'll have to read if anyone has had the same problems with it as some of the line 6 stuff.