Community: Message List - cant install pod x3

Re: cant install pod x3

support@line6.com — Wed, 07 Mar 2012 21:12:37 GMT

I would take the USB 2 port back to where you got it and get a replacement.

Re: cant install pod x3

support@line6.com — Wed, 07 Mar 2012 20:35:30 GMT

yes i bought a new usb 2 port. I had everything working fine, gearbox, monkey and i was able to play the guitar through the computer but alas it only worked for 1 day and now it has resorted back to the same problem.

Re: cant install pod x3

support@line6.com — Sat, 03 Mar 2012 00:48:04 GMT

ciaran15 wrote:

..ive tried all the directions on this thread.......

So you've tried using a new USB 2.0 card (other than the ports in your computer) as I suggested in post #18 above?

Re: cant install pod x3

support@line6.com — Fri, 02 Mar 2012 22:58:52 GMT

Hello guys im back again and i still have the same problem...i have been using my laptop recently for my x3 because i couldnt sort this problem but unfortunately my laptop has packed up so im back to the pc.... unfortunately im still having the same problems with connecting the x3. ive tried all the directions on this thread... Anyone got any other ideas. Thanks yawl

Re: cant install pod x3

support@line6.com — Wed, 16 Nov 2011 00:44:38 GMT

Hello,

It has been at least 72 hours since we've heard from you. We're going to assume your question has been answered and close this support ticket. If you feel your question(s) have not been answered, or, if you have further questions, please feel free to re-open a support thread within our support community and we will answer your questions accordingly. Thanks!

Line 6 Support

RE: cant install pod x3

support@line6.com — Fri, 11 Nov 2011 23:53:12 GMT

Hey ciaran15,

Please remove any additional unnecessary USB and firmware devices from your computer when troubleshooting this issue.

I would suggest that you use the Line 6 Uninstaller located at:

C:\Program Files\Line6\Tools

C:\Program Files(x86)\Line6\Tools (Windows Vista/7 location)

Make sure to disconnect your Line 6 hardware from the computers USB port before you launch in the uninstaller. Launch the uninstaller and select only the Line 6 Drivers from the check-able boxes. Proceed to uninstall the drivers and restart the computer once it has completed.

Upon restart, keep your Line 6 hardware disconnected, and proceed to download and install the latest Line 6 Windows Drivers from the link below:

Windows Drivers 4.2.4.9:

http://line6.com/software/readeula.html?rid=4143

Towards the end of the installation, you will prompted to reconnect your Line 6 hardware, make sure that it is turned on before you connect it when prompted. Make sure to connect it directly to a USB port and not a USB hub, extension, or keyboard of any kind, preferably connect it to a USB port on the rear of computer. Upon completion of the Line 6 Driver installer, Windows should display a message by your system clock indicating that it has detected your Line 6 hardware, click on the message to proceed to install the Windows drivers. Make sure to follow through with the Windows driver installation and click continue anyway to the message that will appear. Once this finishes, look for Windows to display another message by your system clock that your Hardware has been installed successfully.

Re: cant install pod x3

support@line6.com — Tue, 08 Nov 2011 22:32:27 GMT

Based on your initial post, I think this is a new computer and you previously had things working on a different computer. I presume that you have also followed the suggestions of Line6David above and that things are still not working.

That suggests to me that the 2 usb ports on your new computer are linked to an internal hub which is preventing proper operation. You might look into purchasing an additional card for your computer - one that provides you with a USB 2.0 port that will communicate directly (not through a hub) to your host usb controller.

.... or perhaps someone else has another idea. Try following the new thread that sidecut started as mentoined above - maybe there are other ideas there.

Re: cant install pod x3

support@line6.com — Tue, 08 Nov 2011 22:13:24 GMT

ok so i only have 2 usb ports on my computer and ive tried them both. Ivwe also tried the manual download you mentioned still not working....???

Re: RE: cant install pod x3

support@line6.com — Mon, 07 Nov 2011 19:08:30 GMT

Thanks I started a seperate thread with details.

RE: cant install pod x3

support@line6.com — Mon, 07 Nov 2011 18:58:57 GMT

@ sidecut:

This issue could be related to a number of things. First check your connections.

Have you tried connecting to different USB Ports?

Are you using a USB hub?

Make sure you have the latest drivers installed:

http://line6.com/software/

Then try the optimizations in our USB Troubleshooting Guide:

http://line6.com/community/docs/DOC-4282

Thanks,

David

Line 6 Customer Support