Community: Message List - BSOD involving l6ux.sys - Windows 7 32

Re: BSOD involving l6ux.sys - Windows 7 32

support@line6.com — Wed, 28 Dec 2011 20:23:22 GMT

Hi.

Please, forgive me for the delay replying.

I've tried updating all the drivers including the videocard's, but i'm still getting the same BSOD. It seems none of this worked at all...

RE: BSOD involving l6ux.sys - Windows 7 32

support@line6.com — Tue, 27 Dec 2011 19:46:47 GMT

It has been at least 72 hours since we've heard from you. We're going to assume your question has been answered. If it has been answered, please award points to whoever was helpful and/or answered the question.

In the event your issue has not been resolved, I created a support ticket for you so we can continue to communicate. Please respond to the ticket. Thanks!!

Q: What is a support ticket?

A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut:

http://line6.com/account/tickets/view/

Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all.

Re: BSOD involving l6ux.sys - Windows 7 32

support@line6.com — Wed, 21 Dec 2011 01:52:03 GMT

Hi,

This can also be related to outdated Windows drivers or out dated video card drivers. Try running Windows Update:

http://www.update.microsoft.com/windowsupdate/v6/thanks.aspx?ln=en&&thankspage=5

And updating to latest drivers from your video card's manufacturer.

Thanks,

David

Line 6 Customer Support

Re: BSOD involving l6ux.sys - Windows 7 32

support@line6.com — Sat, 17 Dec 2011 10:12:41 GMT

Hello!

I've filled my computer support profiles with plenty of details. Also USB-related information. You can check it whenever you want. There are 2 profiles: one about my laptop, other about my dektop computer. I'm having the same trouble in both computers. The only difference is in the desktop the BSOD appears more frequently.

I don't use any hubs or other USB devices, except a wireless keyboard & mouse and a bluetooth interface. I also tried that tips in the USB troubleshooting document, but my problem did'nt disappear...

Thanks for your information, Hugo! (And excuse my poor english level! )

Re: BSOD involving l6ux.sys - Windows 7 32

support@line6.com — Thu, 15 Dec 2011 22:29:44 GMT

First, please fill out you computer support profile so we know what you are using:

http://line6.com/account/supportProfile/

Do you have any other USB devices connecerted to the computer? Please remove all other USB devices (except for a mouse and keyboard on a desktop computer) while troubleshooting this problem. Completely remove ANY USB hubs, even if not in use, and test the hardware on all of your computer's USB ports, preferably the back ports on a desktop system.

You may also want to try all of the tips in the following USB Troubleshooting document:

http://line6.com/support/docs/DOC-4282

Regards,

Line6Hugo

Re: BSOD involving l6ux.sys - Windows 7 32

support@line6.com — Wed, 14 Dec 2011 03:57:46 GMT

Thanks a lot for your help but i'm not using AMD, my motherboard is intel, i'm using an i7... I've read about that KB doc while googling looking for solutions... but it won't work for me.

Re: BSOD involving l6ux.sys - Windows 7 32

support@line6.com — Tue, 13 Dec 2011 17:53:16 GMT

The only time I remember "blue screen" scenarios with Windows 7 host PC's is with AMD systems. Please check this KB Doc we created as a possible solution: http://line6.com/support/docs/DOC-2215

This assumes your motherboard/chipset is an AMD, of course. Since it wasn't mentioned by you yet, I'm going to provide this as a suggestion to try anyway. Let us know if it was relevant to your case.

Re: BSOD involving l6ux.sys - Windows 7 32

support@line6.com — Thu, 08 Dec 2011 06:43:21 GMT

Yes... first thing i did.

Re: BSOD involving l6ux.sys - Windows 7 32

support@line6.com — Wed, 07 Dec 2011 14:01:15 GMT

Have you updated to the most recent drivers for your device?

http://line6.com/software/

BSOD involving l6ux.sys - Windows 7 32

support@line6.com — Wed, 07 Dec 2011 06:15:26 GMT

Hi.

I get a BSOD involving l6ux.sys. It appears randomly, and the device uses to crash a few minutes before getting the BSOD.

How can i deal with this?

Thanks.