Community: Message List - USB Port on POD HD500 (pins bent)

Re: USB Port on POD HD500 (pins bent)

support@line6.com — Tue, 05 Mar 2013 12:00:48 GMT

I've got the same problem - bent pins, no block. I live in South Africa so there's no authorized repair centre here. Is it technically possible for me to purchase a generic spare USB jack and replace the one on the unit?

Re: USB Port on POD HD500 (pins bent)

support@line6.com — Fri, 01 Feb 2013 05:18:18 GMT

I am so happy and thank each and everyone of you for the picture ect . I would not have known the the prong configuration to be able to fix it as other people have stated the plastic piece that covers the prong come off and gets lost very easy. That said my pod hd 500 had the same issue and it looked as though there was only 2 prongs for the usb wire which made me unsure untill seeing the pictures showing 4 which was posted by Damageplan . Well here I got out a set of treezers and bent the 2 prongs that were not evident apart and voila it is working . I would like to thank everyone that contributed to this forum and now being a pod user will help out as much as I can as I learn this new device . Thank you all again and I look forward to sharing any knowledge as well as music with you all

If there are any tips anyone can give please feel free to send them my way

Re: USB Port on POD HD500 (pins bent)

support@line6.com — Fri, 12 Oct 2012 08:15:26 GMT

CairnsFella wrote:

you would have thought companys would do their utmost to provide customer satisfaction and listen. you dont have to read for long on this forum to see this is not the case.

Well... to some extent, agreed. I cant speak for the music technology arena, but I know many manufacturers in other areas do operate on much tighter margins than days gone by, but still, your right, the product should still be adequately supported.

In fact it would seem that once the product is out the door, much of the support work is done by the kind individuals on the forum here. I realise we were talking about physical product support, however in general terms, for a product that clearly requires a lot more than the manuals can provide, Line 6 remains remarkably silent.

Whilst I, for the most part, have been enjoying the learning process through the insights of experts and avid users, I tend to forget that often people are asking questions that Line 6 should be able to answer decisively and conclusively, yet they seemingly choose to let customers do this for them (even when speculation reigns). In fact some topics have seemingly gone on for months regarding issues that at least one Line 6 employee would know off the top of their head (well... if not, I'd really wonder what the world was coming to)

Anyway, whilst this was a partial digression, the fact remains that the problem you are victim of is not a rarity for this product. I have been using USB devices for since their inception, and whilst it is likely this problem may have occurred before in other products, I have honestly never heard of it. I doubt I would be going out on too much of a limb to suggest (without having even checked) that if you visited forums for similar products, the same problem would likely be either rarer, or acknowledged by the company.

Of course, I am not saying Line 6 have the worst customer support on the planet (I realise for example, they were happy to repair a different USB problem with X3 live boards out of warranty). However, being "not the worst" is hardly a praiseworthy state of affairs.

(and before I am flamed for being overly critical here, I believe I am merely reflecting what I have seen in these forums. Certainly there are many happy customers... indeed I am (more or less) one of those individuals. I think what the unit can do is fantastic, I just feel that in terms of demonstrated support (responding to questions, keeping users updated, hardware problems) there has been nothing to suggest that line 6 is particularly adequate, let alone good.

Agreed !!

Re: USB Port on POD HD500 (pins bent)

support@line6.com — Thu, 11 Oct 2012 09:37:35 GMT

spend another £1500 on line 6 stuff, I think not !!

Shame this. Not that I have or can comment upon the other equipment, but its obviously possible that the other gear has less issues. That said I can understand your reasoning. I guess its for line 6 to decide what measures they want to take to maintain customer satisfaction.

Re: USB Port on POD HD500 (pins bent)

support@line6.com — Fri, 12 Oct 2012 07:51:52 GMT

you would have thought companys would do their utmost to provide customer satisfaction and listen. you dont have to read for long on this forum to see this is not the case.

Well... to some extent, agreed. I cant speak for the music technology arena, but I know many manufacturers in other areas do operate on much tighter margins than days gone by, but still, your right, the product should still be adequately supported.

In fact it would seem that once the product is out the door, much of the support work is done by the kind individuals on the forum here. I realise we were talking about physical product support, however in general terms, for a product that clearly requires a lot more than the manuals can provide, Line 6 remains remarkably silent.

Whilst I, for the most part, have been enjoying the learning process through the insights of experts and avid users, I tend to forget that often people are asking questions that Line 6 should be able to answer decisively and conclusively, yet they seemingly choose to let customers do this for them (even when speculation reigns). In fact some topics have seemingly gone on for months regarding issues that at least one Line 6 employee would know off the top of their head (well... if not, I'd really wonder what the world was coming to)

Anyway, whilst this was a partial digression, the fact remains that the problem you are victim of is not a rarity for this product. I have been using USB devices for since their inception, and whilst it is likely this problem may have occurred before in other products, I have honestly never heard of it. I doubt I would be going out on too much of a limb to suggest (without having even checked) that if you visited forums for similar products, the same problem would likely be either rarer, or acknowledged by the company.

Of course, I am not saying Line 6 have the worst customer support on the planet (I realise for example, they were happy to repair a different USB problem with X3 live boards out of warranty). However, being "not the worst" is hardly a praiseworthy state of affairs.

(and before I am flamed for being overly critical here, I believe I am merely reflecting what I have seen in these forums. Certainly there are many happy customers... indeed I am (more or less) one of those individuals. I think what the unit can do is fantastic, I just feel that in terms of demonstrated support (responding to questions, keeping users updated, hardware problems) there has been nothing to suggest that line 6 is particularly adequate, let alone good.

Re: USB Port on POD HD500 (pins bent)

support@line6.com — Fri, 12 Oct 2012 06:32:35 GMT

CairnsFella wrote:

pend another £1500 on line 6 stuff, I think not !!

Shame this. Not that I have or can comment upon the other equipment, but its obviously possible that the other gear has less issues. That said I can understand your reasoning. I guess its for line 6 to decide what measures they want to take to maintain customer satisfaction.

Thanks for your thoughts ,The other gear may have less issues, its the attitude of the company I have issues with, If something goes wrong I want the company to address the problem with the least amount of inconvenience to me as possible this used to be called

" providing a service" in the current climate with fewer customers to go round you would have thought companys would do their utmost to provide customer satisfaction and listen. you dont have to read for long on this forum to see this is not the case.

Re: USB Port on POD HD500 (pins bent)

support@line6.com — Thu, 11 Oct 2012 11:01:51 GMT

SEND IT BACK! No use in trying to fix it yourself unless you know electroics and take the HD500 apart and replace the socket yourself..... Otherwise send it back, and if you decide to try another used one, ask to see a picture of the USB to be sure it is intact...

Re: USB Port on POD HD500 (pins bent)

support@line6.com — Thu, 11 Oct 2012 08:01:36 GMT

This happened to mine 10 days after I bought an HD 500 in September

I was told initially that it was my fault and wouldn't be covered by warranty, and I had to take it back to the shop where I bought it.

Having looked at the forums and seeing that this was a problem that many many others had suffered, and that I have a Line 6 UX2 and an M-Audio keyboard with the same sort of USB for about 3 to 4 years and not had trouble with either.

Line 6 told the shop that there was a problem with the HD 500 having a weak USB socket, and it wasn't my fault and they would fix it under warranty.

Line 6 wouldnt let me send it direct to them I had to take it back to the shop. This involved an 80 mile round trip to take it and pick it up again a week later. Not Happy !!!!.

They fixed it and its been fine since, not even an apology or anything from line 6, £500 product unit and 160 miles later they could have said sorry for the inconvenience and posted it directly back to me when I asked after all they had to courier it 80 miles past my front door to send it to the shop.

WHAT HAS HAPPENED TO CUSTOMER SERVICE THESE DAYS ???

I was aiming for a dream rig to complement my HD 500, spend another £1500 on line 6 stuff, I think not !!

Re: USB Port on POD HD500 (pins bent)

support@line6.com — Thu, 11 Oct 2012 07:37:52 GMT

I havent had this issue, but I would say "SEND IT BACK".

You really need this interface, even if you dont use HD Edit or stream audio to the PC, as you will need it to update your firmware, and maybe even to reflash firmware if any other issues arise. Any further fiddling on your part is most likely to cause further harm.

I am quite surprised that this issue hasnt been adressed directly by line 6. It may be few and far between, but it does seem to be more than a freak occurrence. I realize that new owners seem to have theirs repaired under warranty, but I think this is a case where perhaps even used units should have some form of cover, even if the customer has to share shipping or something. If not, it seems that one day in the future there may be relatively few HD500's still communicating with a PC.

Re: USB Port on POD HD500 (pins bent)

support@line6.com — Wed, 10 Oct 2012 07:14:23 GMT

Just recieved my POD HD500 used with missing USB square. I have the option of sending it back for a refund. For now until I decide if I want to return it I was wondering if there was someway I can temporary insert a small piece of plastic or something to keep the pins in place for the cable to be used at least temporarily? Going to try later today. I'm unable to spend more money on it to get it fixed.