Community: Message List - Pod HD500 faulty USB input?

Re: Pod HD500 faulty USB input?

support@line6.com — Fri, 26 Oct 2012 10:38:28 GMT

You would either have to call Line 6 and try and find a dealer.

Re: Pod HD500 faulty USB input?

support@line6.com — Thu, 25 Oct 2012 18:24:22 GMT

I'm having the same problem and do not know what else to do! I'm from Rio de Janeiro / Brazil ... What gets to me and that I record and edit much things with Pod HD 500 edit and now everything went downhill! Solution???

Re: Pod HD500 faulty USB input?

support@line6.com — Fri, 09 Mar 2012 23:30:12 GMT

Here's my story on this problem.

For christmas my family bought me a Line 6 Pod HD 500. I experimented with it for a few weeks, then finally decided to record something. The second time I used this, I noticed the block came out of my usb port. I called a service center to see how much it would cost and he said he wouldn't know until he saw it, so I took it to the service center to ask how much it is going to cost and the manager said he was still not certain and that he would give me a call once he knew. I get a call telling me the repair will be 175$, I was shocked, especially once he said the part only cost $1.60. So I decided this problem was not worth that kind of money. I told them no, I can't pay that much, i'll just go pick it back up. He told me he would call me back if they could have the price reduced. I get a call, and they said they can reduce the price to $125 and again I said no. THEN... They said they had a $85 fee just to examine the unit. THEY NEVER TOLD ME THAT. I demanded to talk to the manager, then the manager told me they repair was already finished. The reason I was asking how much it would cost to repair is because I don't have much money to spend on this, but he could not give me a straight answer. If I knew it would cost that much, I would have just simply said no thanks.
Yes the USB is conveniant for fast record sessions, but NO it is not worth 175$ to replace a $1.60 piece that broke within the first 2 weeks of me getting it.

I am very dissatisfied with the situation I am in right now.

I would really like some help with this, I don't have $175 to throw down on this repair, and they repaired it without telling me a price.

Thankfully I found this thread and I'm not the only one, but again, really looking for some help.

I will probably call line 6 If I don't recieve help on this situation via this thread.

Re: Pod HD500 faulty USB input?

support@line6.com — Sun, 12 Feb 2012 06:30:27 GMT

yep... it looks exactly the same!!. showing this tread may help, but i dont know how fast is the service in Germany... just be prepared to w8 a long time without the pod

Re: Pod HD500 faulty USB input?

support@line6.com — Thu, 02 Feb 2012 11:28:21 GMT

Check the USB Cable you used to connect the POD, the plastic block is probably attached to that, that seems to be what happens once it breaks off the POD....Good luck with your dealer. Let us know how it turns out.

Re: Pod HD500 faulty USB input?

support@line6.com — Thu, 02 Feb 2012 08:26:55 GMT

Wow, i just was surfing through the forums here an stumpled upon this thread.

What should I say? I have exactly the same problem.

After using my POD HD 500 with USB the first time i got big connection problems.

After checking everything else I coincidentally looked at the USB Port an the HD500 and there where only 4 bare metal pins without that plastic thing over it.

I'm planning to go tho my dealer next week and hopefully it get fixed.

I'm not willing to pay something for it...

Maybe it helps showing him this thread

Cheers

Matthias

BTW: This unit was bought in germany!

Re: Pod HD500 faulty USB input?

support@line6.com — Wed, 01 Feb 2012 11:52:10 GMT

Good deal, 11 days isn't too bad....Does the USB still fill loose like it was before?

Re: Pod HD500 faulty USB input?

support@line6.com — Wed, 01 Feb 2012 06:27:17 GMT

And my pod is back!!!

Re: Pod HD500 faulty USB input?

support@line6.com — Fri, 20 Jan 2012 11:33:16 GMT

Thanks for the update, glad you are getting it fixed and were able to get it under the warranty... I hope the rest of us could be the lucky when it comes time to send ours in!

Re: Pod HD500 faulty USB input?

support@line6.com — Fri, 20 Jan 2012 07:59:37 GMT

well, it seems that they're going to replace the usb input... first they said the classic thing here in México, when you leave something for warranty inspection... "no that's damage for a bad usage of the unit, maybe you stepped on the usb and bla bla bla your fault, bla bla bla this dont cover warranty etc" then I told the tech about this forum and this recurrent problem, and he emailed yamaha, then a few days later he said that yamaha said that this is not a problem because there's not a single report in México about that... in that sec, my freaking mind goes like ¬¬.. but they accept the warranty only this time because there's another hd500 with that problem in his workshop.....

i just have to w8 the parts to arrive and the repair....i want my pod!