Community: Message List - M9 broken lites up but pedal buttons not working

Re: RE: M9 broken lites up but pedal buttons not working

support@line6.com — Sun, 01 Jul 2012 13:17:22 GMT

Exactly the same problem. Can't do a master reset, only the main screen lights up. Never had a reliability problem with line 6 before, and I've used a lot of your products. Please help, very urgent, gigs waiting!

Re: RE: M9 broken lites up but pedal buttons not working

support@line6.com — Mon, 25 Jun 2012 06:36:40 GMT

I have the exact same problem with my M9. All the buttons doesnt light up but the main display is ok.

I bought this May last year, it's been working fine until yesterday, that happened.

Succesfully upgraded the software just a while ago, but still, the bottons doesnt work.

Please help me.

Thank you,

-Paul from the Philippines.

Re: M9 broken lites up but pedal buttons not working

support@line6.com — Thu, 26 Jan 2012 09:20:47 GMT

Yes definitely the original power supply

RE: M9 broken lites up but pedal buttons not working

support@line6.com — Tue, 10 Jan 2012 00:24:28 GMT

It has been at least 72 hours since we've heard from you. We're going to assume your question has been answered. If it has been answered, please award points to whoever was helpful and/or answered the question.

If you have been using the M9 with the included power supply and still having this problem, the M9 will need to be serviced. You will need to contact the Australian Line 6 distributor for assistance with the repair, they can be contacted at:

Music Link Australia

29 South Corporate Drive

Rowville, Victoria

3178

0061397656565 (phone)

0061397656566 (fax)

service@musiclink.com.au

In the event your issue has not been resolved, I created a support ticket for you so we can continue to communicate. Please respond to the ticket. Thanks!!

Q: What is a support ticket?

A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut:

http://line6.com/account/tickets/view/

Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all.

Re: M9 broken lites up but pedal buttons not working

support@line6.com — Wed, 04 Jan 2012 00:46:41 GMT

Hi,

This sounds like the M9 could be underpowered. Are you using the M9's original power supply?

Thanks,

David

Line 6 Customer Support

M9 broken lites up but pedal buttons not working

support@line6.com — Fri, 30 Dec 2011 03:13:36 GMT

M9 broken lites up but pedal buttons not working cant access the setup mode to do a hard reset. Is only just over one year warranty pls help I feel very ripped off