Community: Message List - UX2 Sound Stops Working Randomly

Re: UX2 Sound Stops Working Randomly

support@line6.com — Tue, 19 Feb 2013 13:38:25 GMT

I've opened a ticket to technical service, but even they dont know what to do against this issue. So, its best to sell our Line 6 equipment asap..

Re: UX2 Sound Stops Working Randomly

support@line6.com — Sun, 13 Jan 2013 19:51:45 GMT

I'm pretty sure reinstalling on 3 separate machines rid of any flash remnants. No store around me will allow me to use a UX2 or the like, even in their store without purchasing, and want a 15% restocking fee because it's considered software too. I do however have a TonePort UX1 that is old, but does the exact same thing and works well besides this video issue. All three computers have different graphic cards and are up to date with all drivers. When I reinstalled the computers, I started with the UX2 and tested a YouTube video before and after every single thing was installed on the computer, this means I tested it, installed a driver, tested it, then uninstalled the Line 6 driver, installed another computer driver, tested it, and so on, this took almost 3 days to do and have still not found a single fix. I really doubt the TP UX1 and the PS UX2 are both defective. I will try Adobes uninstaller later today on all of the computers, thanks for the suggestion.

Re: UX2 Sound Stops Working Randomly

support@line6.com — Sun, 13 Jan 2013 17:08:57 GMT

Sorry Zap, this wasn't really made clear in your post that I quoted but I understand the point your making. I think perhaps by highlighting that other people have had similar issues it gives the poster a sense that he isn't alone and not making things up. Of course if he hadn't mentioned other threads then there's always the opposite that can happen and he could be accused of not bothering to look for other threads that had been posted about the problem.

I think in the restrictions of a forum post it's always easy to misread something someone posts or to not understand the context. I appreciate you are genuinely trying to help so sorry for the confusion.

Re: UX2 Sound Stops Working Randomly

support@line6.com — Sun, 13 Jan 2013 16:11:38 GMT

have you tried going to adobe, and getting their official flash uninstaller?

i've used this, and then reinstalled the latest for similar issues...

the uninstaller kind of cleans up remnants of old versions which could be causing your youtube issue.

Re: UX2 Sound Stops Working Randomly

support@line6.com — Sun, 13 Jan 2013 16:10:31 GMT

my point was that he should have created a post with the details of his problem and we could have tried to address that....

rather than pointing out other threads showing that others have had problems... which isn't helpful either....

nothing wrong with trying to get help...

but there has to be meat on the bones, before you can make a roast out of it.

Re: UX2 Sound Stops Working Randomly

support@line6.com — Sun, 13 Jan 2013 10:02:00 GMT

"you can look forever, and you'll find plenty... do you have a problem or just feel like pointing out the obvious...

many of the posts you are pointing out are old... possibly resolved by a telephone call, or a support ticket....

anyway... just stop already... we get it.. people have had problems... point taken... we'll call that a fact...."

I don't want to get in the middle of an arguement (particularly seeing as my problem has been resolved now) but this message you posted TheRealZap isn't at all helpful and seems unnecesarilly antagonistic. If a user has a problem with a product and has tried several suggested fixes, none of which have worked, then I don't think it's unfair of that person to continue looking for an answer, even if that means replying to other threads that have already been resolved. You seem to be annoyed by someone who has a genuine problem and suggest they should just shut up and stop moaning about it or that they are intentionally just complaining about something for the sake of complaining.

Yes there are many variables as to why the UX2 could not work correctly, some of which may have nothing to do with the product and rather a driver or other hardware issue on the user's computer but I don't see why you seem so put-out to help them.

As far as your issue goes apc3, if you are using the UX2 with a laptop then why not take your laptop to your local music shop (particularly one that sells the UX2 already) and ask if you can test your laptop with one of their products to see if you get the same issue? I know this might be rather inconvenient but at least then you'll know if it's a fault with the UX2 or your computer because if you get a new UX2 to work fine and have no problems with audio dropping out but the problem still occurs with your own UX2 then that for me would be proof that there is a fault with the UX2.

As you mentioned, I got sick of trying to resolve the problem on my own and no-one from Line 6 or on other music-tech-related websites were able to help me (indeed, as on here some people seemed to get sick of me bringing the issue upand as they couldn't find a fix, just tried to blame me or my computer) and so after about a year of searching I decided to get a new sound card. Luckily for me, a friend had the KB37 so I could test his on my computer and have no problems with it leading me to the conclusion that there was a fault with the UX2 itself. I then bought a completely different sound card and have had no problems whatsoever, this isn't to say that if I got a new UX2 that that would have the same problem, I was just ready for a change.

So to end a long post, there's noting wrong with people trying to get help and if that means they will dig up old threads then so be it, if you get annoyed by this then don't post a reply, no-one's making you reply to people's posts.

Re: UX2 Sound Stops Working Randomly

support@line6.com — Sun, 13 Jan 2013 02:31:21 GMT

I actually already used slim drivers, I think it was from an older post by you, and it did find some obscure drivers for my chipset and video that weren't listed otherwise, plus it backs up your original drivers which is the way it should be. I've tried different USB ports(remember this is on three different systems, and it worked on two before, never used it on the third until this.) Up until very recently, I have only used the UX2 for DAW work. I decided to watch a YouTube vid and it crashed all sounds. The UX2 would hang and only the two small red lights would blink back and forth. I had to force shutdown and was back to normal.

I can have a 16 hour recording session and am crazy impressed at the huge projects that I monitor through the UX2 without latency worries, but as soon as I watch a video on a site like YouTube, it crashes hard. I assume this has been like this for a long time, but I never noticed it as it was only used in Sonar 8.5/x1/x2/x2a and Presonus Studio One 2. I'm not saying I'm an expert, but I have been using PCI, USB, and Firewire interfaces for a great many of years and feel pretty confident in setting up a Windows based system for streamline recording. I have disabled any necessary devices, used MS hotfix, used a PCI USB adapter with a TI chipset(not a hub), have tried different cables, disabled any kind of speed stepping or usb sleep modes, reinstalled OS's on my laptop(i7 8gig Win7 x64), my girlfriends laptop(i3 4gig win7 x64) and my daughters desktop(i7 8gig win 8) and the problem is there after watching a Youtube or like video, even before any MS updates, to rule them out. I tried Youtube in different browsers and everything, but no dice so far. There is tons more I am probably forgetting right at the moment, but again I am open to any suggestions, thanks. I will probably post more later as I'm in the middle of still working on this, thanks again.

Re: UX2 Sound Stops Working Randomly

support@line6.com — Sun, 13 Jan 2013 01:15:59 GMT

sometimes the fix is on your computer... sometimes you need driver updates...

i would recommend trying a free program called slim drivers (google it) to get your updates... it gets real obscure motherboard/chipset/hard drive and usb drivers that are easily overlooked...

outside of that... you might also try a usb addin card, if you have one or want to spend @15$ picking one up...

sounds silly... but sometimes its just the built in hardware of your computer and that's one way around it...

by the way... we are just users, who know a bit about the product... not moderators, or authorities of any kind...

Re: UX2 Sound Stops Working Randomly

support@line6.com — Sun, 13 Jan 2013 00:20:26 GMT

Then what's the fix, I haven't heard from any of you Moderators on any of these threads offer any advice what-so-ever. These are current threads, I have an issue and opened several tickets with no response. Yeah, a little frustrated, reformatted and reinstalled on 3 machines starting with my UX2, other devices have no issue. If you would like to help by suggesting some fixes, then please do so, but yes, I do have a problem and no one is doing anything about it and informing people that a support ticket is what is needed.

Now, I see your a Moderator, please post something to help me and all the other you see here that have a very similar issue, or you can just argue if you'd like.

Re: UX2 Sound Stops Working Randomly

support@line6.com — Sun, 13 Jan 2013 00:23:08 GMT

This one was an old thread, but could have been the same issue, and there might actually be a fix were all missing, but instead he bought a diff. soundcard and is using it instead of fighting with it like we are.