Community: Message List - POD HD Dropping Volume-Need Support Ticket

Re: POD HD Dropping Volume-Need Support Ticket

support@line6.com — Sun, 21 Apr 2013 12:45:42 GMT

when i read in the forum about this problem, it usually relates to the service center where the board was replaced. in that, an identity chip from the old board was not installed on your new board. you should open a support ticket from the link on your account page

Re: POD HD Dropping Volume-Need Support Ticket

support@line6.com — Sat, 20 Apr 2013 17:44:52 GMT

Good morning all. I just got My HD Pro back from the local Line 6 warranty repair. Since they replaced the main board, it again has v1.3 loaded. When I tried to load v2.1 I got a message that it's not a valid piece of Line 6 hardware and to contact customer support for instructions. Has anyone found a fix for this dropping gain problem other than going back to v1.3?

Thanks,

Knobs

Re: POD HD Dropping Volume-Need Support Ticket

support@line6.com — Tue, 16 Apr 2013 04:45:19 GMT

Hey all,

Sorry to chime in so late but my HD Pro that I bought about four weeks ago also has the input gain bug. I emailed back and fourth with L6 customer support and the agent didn't seem to know anything about this problem. I assume that it's an older unit because it came loaded with V1.3 and the problem started a few days after I updated. The support agent finally recommended that I take it to the warranty center in Sacramento. It's been there for two weeks as of today. I guess I'll have to call tomorrow to see if I can get info on what's going on. I'll let you know if I get any useful information.

Knobs

Re: POD HD Dropping Volume-Need Support Ticket

support@line6.com — Sat, 13 Apr 2013 13:30:40 GMT

I think it is possible that are are older and newer hardware versions. As I have said before, it was only on my third unit that the problem didn't exist. Try to push Line 6 for a replacement that is brand new.

Re: POD HD Dropping Volume-Need Support Ticket

support@line6.com — Sat, 13 Apr 2013 11:56:00 GMT

The boot faillure is probably a software bug. Because the problem never occurs with firmware 1.3, it only happens with higher firmware versions. I also think that there are small differences in hardware components of the HD pro and that the new firmware is only tested on the latest models of the HD pro. There are so to speak "old model hd pro's" and 'new model hd pro's" and the problem never occurs on the new models. It would be helpful to compare the inside of a hd pro which is working fine with my version. Strange is that after several fail boots, the line6 hd boots fine, without volume drop and stays working. I don't like this because i want to turn my machine on and want to trust it 100%. I have zero tolerance for bad equipment. As long as i don't upgrade my hd pro is working fine. Line6 techs, get to work :-)

Re: POD HD Dropping Volume-Need Support Ticket

support@line6.com — Sun, 24 Mar 2013 01:02:17 GMT

I am sorry to hear that the volume dropping problem is back on your HD, steenhuis.

Re: POD HD Dropping Volume-Need Support Ticket

support@line6.com — Sat, 23 Mar 2013 22:18:59 GMT

http://www.youtube.com/watch?v=fgq7mxFBkeo

Video example of my volume drop when turning it on.

Re: POD HD Dropping Volume-Need Support Ticket

support@line6.com — Sat, 23 Mar 2013 22:11:36 GMT

The problem is back but i wont take risks, i use the 1.3 and that allways works.

When i upgrade to higher firmware i get the cold boot volume drop.

Re: POD HD Dropping Volume-Need Support Ticket

support@line6.com — Sat, 26 Jan 2013 01:48:30 GMT

The only way the problem was solved for me was to eventually get a new unit that didn't do it anymore. I never had the problem in firmware version 1.3, fwiw, in the two faultly Pros.

None of my HD Pros were fixed by Line 6, like Steenhuis, above. I always received exchange units and the third HD Pro that I recieved never has had the problem, but the first two did.

I know of no way to fix it and suggest that you do open a Support Ticket and try to exchange units. I would think that would be quicker than waiting for a repair. I have no idea what Line 6 did to Steenhuis' HD Pro, so I have no idea of what the problem is.

Sorry to hear you got one of the bad ones...it sux, I know! Good Luck, and try to be patient with Line 6 Support. I tried everything they asked me to try; different power outlets, isolating it from my other gear, not running it through my Furman Power Conditioner and some other things that I forget. I felt that by participating in their suggestions, it encouraged them to take me seriously.

Re: POD HD Dropping Volume-Need Support Ticket

support@line6.com — Fri, 25 Jan 2013 21:11:41 GMT

I do not want to open a support ticket just yet. I just want your attention.