Community: Message List - Need a support ticket! pod hd300

Re: Need a support ticket! pod hd300

support@line6.com — Tue, 04 Sep 2012 17:09:24 GMT

+1 to TheRealZap

My HD300 has been flawless, and I've had it for over a year. The toe pedal switch worked hard at first, but is fine now. Never had any issues with firmware updates and have done two since purchasing. No issues with any thing on the unit. Small issue with HD300 Edit until latest update with deep editing controls for the amp models. Other than that, no issues. Haven't seen many complaints from others, and I scan this board daily.

Re: Need a support ticket! pod hd300

support@line6.com — Tue, 04 Sep 2012 15:47:54 GMT

of course you disagree....

but some more corrections to add to the list:

you're wrong.

i'm not a line6 employee

it makes no difference to me how many units sell.

i see user reviews and hang out in this forum often enough to know what i'm talking about...

you're talking about your experience with one hd300 unit... and the negative crap you researched in the contect of your personal experience...

i'm using the experience of every user who bothered to come here and post about their experience....

trust me when i say people bring their negative stuff here far more than their positive stuff...

and the hd300 does not have a reputation of having issues... just yours did.

the only problem with the toe switch is it's harder to push than most users expect...

not really a problem... just the way it works.. some like it some don't...

the toe switch gets easier over time

Re: Need a support ticket! pod hd300

support@line6.com — Tue, 04 Sep 2012 15:14:25 GMT

I disagree.

Google user reviews there lots of probs with POD HD units fex toe switch prob .

Im still using line 6 products (POD UX1) , it works like charm and for guitar effect i bought Boss which is more reliable than POD-HD units .

I know your trying to tell customers POD HD300 has no probs as you sell line6 units which i understand as you are line6 emplyee.

Like said, check user reviews instead of line6 hype.

Re: Need a support ticket! pod hd300

support@line6.com — Wed, 29 Aug 2012 19:05:55 GMT

psilo777 wrote:

i have 27 years of exprience

I know that the captain of the titanic had some experience too....

good luck with whatever is going to work for you....

but your generalizations of HD300 issues simply aren't true...

sure some users have had some issues...

but many more, have been happily playing their hd300 unaware of your issues.

Re: Need a support ticket! pod hd300

support@line6.com — Wed, 29 Aug 2012 15:33:13 GMT

line 6 didnt reply. updates etc dindt work and as theres lots of probs with line 6 POD HD300 (according to user reviews) i decided to sell it and buy maybe digitech or some other more reliable guitar fx . no pun indended but POD HD300 has lots of useless factory presets, and playing live caused probs as one of pedals put rec on instead of other sound. all other line6 products i have have worked well but not this one.

i have 27 years of exprience playing live working in studio think i know pretty much which unit works, is relible and so on. i still think POD was sold as unfinished product why else thre was 50% bias update ?

+ cant restore to factory defaults as press and hold toe switch dont work another reason to get rid of this unit.

Message was edited by: psilo777

Re: Need a support ticket! pod hd300

support@line6.com — Mon, 20 Aug 2012 23:44:01 GMT

you haven't tried everything... have you called line6?

if you've tried multiple computers then you might have a bad unit... with 2 year warranty left i suggest you take advantage of it.

I've had my hd300 for a couple of years now and i don't have this issue... so it's nothing to do with any unfinished product.

Re: Need a support ticket! pod hd300

support@line6.com — Mon, 20 Aug 2012 23:14:35 GMT

Tried everything, reboot, remove all USB-cables, unistall all line 6 devices (repeated 8 hrs) didnt help

System is Vista SP2 so i installed windows 7 same problem, so i tried (Vista SP2) laptop didnt work.

Help please i should go to studio should sell this POD HD300 crap(?) and buy Boss as my bandmate has it and no probs with Boss.

Theres still almost 2 year warranty left if i sell this maybe someone buys this and ill buy Boss

Please fix these bugs im very dissapointed for this unfinished product.

All other line 6 devices had worked with no probs (KB37, POD UX1 which i sold and bought this crap POD HD300)

Re: Need a support ticket! pod hd300

support@line6.com — Fri, 20 Jan 2012 09:23:04 GMT

please have it sent to the dealer where you bought it from to use the warranty

for this reason, Line6 advises always purchasing Line6 gear from the local dealers in your country

Re: Need a support ticket! pod hd300

support@line6.com — Thu, 19 Jan 2012 17:38:26 GMT

The pod is brand new and I have not even used for the first time and now I have to take it to a service center and be charged for the repair? :S

Re: Need a support ticket! pod hd300

support@line6.com — Thu, 19 Jan 2012 10:47:28 GMT

hello

I have answered to you already 4 times:

you need sending your HD300 to a Line6 Service Center for repair: back to the US dealer you bought it from, if you wish using your warranty

contact your local Line6 Service Center in Venezuela, but you will be charged for the repair: http://line6.com/support/docs/DOC-1712

line6antonio