Community: Message List - hi

RE: hi

support@line6.com — Fri, 27 Jan 2012 12:15:28 GMT

Hello. It has been at least 72 hours since we've heard from you. We're going to assume your question has been answered. If it has been answered, please award points to whoever was helpful and/or answered the question.

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Q: What is a support ticket?

A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut: http://line6.com/account/tickets/view/.

Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all.

Re: hi

support@line6.com — Fri, 27 Jan 2012 11:56:46 GMT

indeed: please check the current installed Firmware version: press OUTPUT MODE/SYSTEM, then turn SELECT all the way clockwise

the LCD will show 'POD XT LIVE v. XX'

if the shown version is later than 1.01, you can use your USB connection

see http://line6.com/support/docs/DOC-3827 under "Q: My unit cannot update via USB, and I have Flash Memory 1.0x. How do I update from Flash Memory 1.0x to a newer version?" and http://line6.com/support/docs/DOC-4287

line6antonio

Re: hi

support@line6.com — Thu, 26 Jan 2012 13:25:55 GMT

Early versions of the XTL did not function with USB until you upgrade the firmware. That may be the problem. If so, you will need to connect with MIDI cables to update the XTL. After that you can use USB.

Re: hi

support@line6.com — Thu, 26 Jan 2012 12:47:23 GMT

hola jose

if you've already tried by installing Gearbox (which includes the needed drivers: http://line6.com/software/ ) first before plugging the USB cable, then your XTL may need repair: http://line6.com/service_centers/

make sure to try every available USB port on your computer(s)

line6antonio

hi

support@line6.com — Sat, 21 Jan 2012 02:13:15 GMT

i have a problem with xt live is not recongnize as a divice with almost two computer and i do everything that you said in web site but nothing work it. i need some help to do this because is almost new, i purchase years ago don't use and now that i have a studio proyect does not work already. i will aprociated if someone can help me there.

thank,

Jose Oscar