Community: Message List - Alternate Tunings Not working properly

Re: Alternate Tunings Not working properly

support@line6.com — Sat, 25 Feb 2012 00:53:43 GMT

Hi,

Very glad to hear that the issue has been resolved. Let us know if you need anything else.

Thanks,

David

Line 6 Customer Support

Re: Alternate Tunings Not working properly

support@line6.com — Fri, 24 Feb 2012 21:38:52 GMT

Just an update. I spoke with a technical support person from Line 6 a few days after I posted the original post (since nobody had replied). After much discussion, he decided that because the problem was intermittent that it was probably an issue with the switching (i.e. hardware) and it was just a defective unit. He offered to either have me sent it in for repair or return it to the store. Since I had just bought it, I didn't really feel like dealing with a warranty issue on a unit that came defective. I returned the guitar and ordered a new one.

I got the new one a week later and it works flawlessly. Really awesome. I've customized tunings and nothing has malfunctioned. I haven't played with the software yet but will in the next week. I am planning to gig with the guitar in a couple of weeks. I will bring 2 backup guitars (and just leave them in their cases) just in the event that things go crazy with the guitar. That way I can have 3 guitars tuned 3 different ways if I have to resort to doing things the "old fashioned way".

Re: Alternate Tunings Not working properly

support@line6.com — Thu, 23 Feb 2012 04:04:02 GMT

i seem to recall that if your input settings are wrong on the HD when you go into alternate tunings on the Variax you will hear the two pictches (standard and the altered pitch) at once, sounding horrible....

Re: Alternate Tunings Not working properly

support@line6.com — Mon, 20 Feb 2012 20:49:01 GMT

Has anyone experienced this? I was playing and all the sudden it forgot the tunings. "Standard" stayed the same,

but the other altered tuning were all wrong...Drop D left the E unchanged and droped the A down a whole step...etc.

Also, just a general wobblyness and crappy tone.

I must say it doesn't engender much confidence in me for live usage of this guitar.

How can this be fixed?

I guess I can go through and reprogram all the factory tunings, but what's to stop it from just doing it again in the middle

of a session or God forbid a show?!.....Was going to use this on an upcoming tour but not sure now.

Thanks,

G-

Re: Alternate Tunings Not working properly

support@line6.com — Mon, 13 Feb 2012 18:25:08 GMT

If a factory reset temporarily fixed it and the problem came back, then the problem could be with the flash memory. The next step would be to reinstall the Flash Memory of the Variax. To do so follow the instructions at the link below:

http://line6.com/support/docs/DOC-1633

If the guitar still had a problem with the alternate tunings, then the hardware of the guitar will need to be assessed by the Line 6 Warranty Service Center, in which case you would need to obtain an RMA. For more information about obtaining an RMA for repair, follow the link below:

http://line6.com/support/docs/DOC-1605

Alternate Tunings Not working properly

support@line6.com — Sun, 05 Feb 2012 06:28:51 GMT

I just bought a JTV-59 2 days ago. I had it shipped to Guitar Center and took it home in the box. When I plugged it in and tried it out at home, some of the alternate tunings weren't set right. Most notably for me the open D tuning was definatly NOT open D. It seems that the 3rd and 6th string were WAY off and it was unplayable. I think that DADGAD was off too. I read through the directions and did a factory reset. This fixed the problem and everything was good. I played for a while and then turned the guitar off and returned a few hours later to find the tunings all out again like when I first got it. Again I re-read the directions and did the factory reset which fixed it. When I turned it off and left it again for a while. same thing. The tunings were horribly off. After having the Axe for two days it seems that when I only leave the guitar off briefly, the settings stay but when I leave it for a while, they go out and need a reset.

When I demo-ed the Variax at the store I played both the JTV-69 and the JTV-59. The 69 worked great but I remember that when I played the 59 several of the tunings were out the same way as my model. I had assumed that someone else who had demoed the guitar had tried to do some custom tunings and had messed up the presets but now I think that there may be some kind of issue wtth the JTV-59 (or at least a batch of them).

The other thing that was strange is when I looked at the guitar, one of the screws from one of the back panels was missing. I am wondering if my guitar was a refurb rather than a new one and that it was returned previously to the factory, reset and then sold again.

Please advise what I should do. The guitar plays fine and sounds great after it is reset but I don't think I should have to do that every time I pick it up to play.

Thanks.