Community: Message List - Problem with preset effect reverting to knob setting

Re: Problem with preset effect reverting to knob setting

support@line6.com — Fri, 06 Apr 2012 14:49:49 GMT

Got the amp back today repaired Cost me £86. The fault, a faulty channel volume pot R16.....The actual cost of the new pot was £1.50 I think line6 charge £45 per hour rest carrige and the actual shop taking a profit.

Pot/part info 01-486103 Pot mono 10kb linear taper. (hope this helps)

I also have a friend who has a Spider Valve Mk2 and he`s now having problems, seems to me Line 6 create great products but have no actual road testing, they just send em out and rely on customers to fault find, I think a better quality control is needed. Don`t know how long this repair will last..I have no confidence in the amp, I love its sounds but just await its next fault. Pity.

Re: Problem with preset effect reverting to knob setting

support@line6.com — Wed, 07 Mar 2012 07:57:55 GMT

Good luck man, this problem is truly frustrating.. There's nothing more annoying than having the amp change settings on its own.. i have a 10+ year old Fender Performer 1000 and it crackles, but I still prefer using that than having the amp change the effects on me.

Re: Problem with preset effect reverting to knob setting

support@line6.com — Wed, 07 Mar 2012 07:55:54 GMT

The system reset didn't work.. it still does it.

By the way, I forgot to mention another problem with this amp .. when it acts up, it also stops going into the tuner when you press and hold the tuner button. As soon as you press it, some lights switch off, others switch on (and remain as such until you depress the button). I have to turn off the amp and turn it back on and hope it works again (sometimes it does sometimes it doesn't).

I called Thomsun, they're still your distributors here. I'll take the amp to them and see what they can do. Knowing Dubai, they will charge me an arm and a leg.

Eddy

Re: Problem with preset effect reverting to knob setting

support@line6.com — Tue, 06 Mar 2012 17:54:52 GMT

Sorry to hear that, man. The only entity I recall in the UAE was:

THOMSUN PURE MUSIC

PO Box 6419

DUBAI

U.A.E.

Phone: +971 4 3242626

They were the Line 6 Distributor in Dubai; I'm not sure if they're still active. You might try giving them a call to see.

Re: Problem with preset effect reverting to knob setting

support@line6.com — Sat, 03 Mar 2012 11:36:00 GMT

I have a Spider Valve Mk2 and have the exact same problem the amp is abot 16 month old bedroom and studio use only, let me down badly in studio became unusable....I`ve had to send it to line 6 in U.K. to get it repaired, dreading the cost of repair. Its sad cause I really liked the amp, but now I dont trust it. I await its return and will post how I get on.

Re: Problem with preset effect reverting to knob setting

support@line6.com — Fri, 02 Mar 2012 07:11:29 GMT

Thanks, I'll give the system reset a try. I haven't stored any presets of my own anyway, I barely use it because of the problem.

I bought this amp brand new from Virgin Megastore in Dubai. I don't remember exactly when I bought it, I think just over a year ago. If the problem is what you fear it is, I think I'm better off selling it at a throwaway price, I don't think you have a repair center in Dubai, do you?

Cheers,

Eddy

Re: Problem with preset effect reverting to knob setting

support@line6.com — Fri, 02 Mar 2012 06:59:25 GMT

Thanks for replying, and for the morale boost but i don't play it too loud, i don't use it on stage.. and it's relatively new, since i bought it i used it maybe for a total of 10 hours. it still feels brand new (and knobs aren't loose)

Re: Problem with preset effect reverting to knob setting

support@line6.com — Thu, 01 Mar 2012 23:35:34 GMT

Sorry for not seeing this thread sooner. Based on the what you wrote in the first post, I have a bad feeling that you were sold a unit that has an internal mainboard issue because all those symptoms point to DSP-related malfunction.

Assuming that internal hardware components are OK, users can perform what we can a system reset on the amp's firmware by: (1) Powering OFF the amp (2) Press and hold the [A} switch, keeping it held down power ON the amp and continue holding for another 5-8 seconds.

If you do this, and the symptoms still persist... I hate to say it, but there's internal hardware malfunction. The only fix for an amp in this state is for a repair technician to access the chassis and troubleshoot the point of failure on the mainboard and replace the bad component(s).

Was this a new amplifier sale from one of our Authorized Dealers? If so, when was the date of purchase?

Re: Problem with preset effect reverting to knob setting

support@line6.com — Wed, 29 Feb 2012 08:17:26 GMT

I'm not exactly sure about your problem as it does seem like a weird one but I remember reading about a master volume knob jitter problem with the mark 1's. I'm wondering if maybe at loud volumes some of the pots on the amp are jittering and changing values.

I even read where one guy had to duct-tape his master volume on the amp to keep it from going nutso.It sucks that those A-holes at the store duped you into buying the older one at such a heavy price.I seen that version head model going for 499 brand new up here last year.

I hope you can get it all resolved and that amp had some killer tones from a few examples I seen on utube.One young dude named JustinShreds really gave it a good thrashing with the "As I Lay Dying" and "Soil" presets.A lot of guys say the Mark 1's have a really warm sound and good tone even without the Strymon pre-amp modification.Good luck amigo.

Re: Problem with preset effect reverting to knob setting

support@line6.com — Tue, 28 Feb 2012 22:24:03 GMT

I expect the manufacturer of a product I buy to address my technical issues. Where are you, LINE6 tech people?

Honestly, this form of tech support sucks. It's a cheap way of getting out of offering proper technical support.