Community: Message List - POD HD400 Tuner Problem.

Re: POD HD400 Tuner Problem.

support@line6.com — Thu, 22 Mar 2012 13:15:38 GMT

You could call Line 6 at the number you will find under the Contact Us button at the foot of this page. They can provide you with some guidance. It will be a long distance call for you - the UK will likely be cheaper.

Re: POD HD400 Tuner Problem.

support@line6.com — Thu, 22 Mar 2012 02:33:51 GMT

I'm from Nepal and there are no any service centres here. The closest service centres are in India/Bangladesh. Are these authorized LINE 6 service centres?

Re: POD HD400 Tuner Problem.

support@line6.com — Wed, 21 Mar 2012 14:26:40 GMT

It sounds to me like a hardware fault with your switches. I would take it in for servicing, hopefully covered under the 1-year warranty.

http://line6.com/service_centers/

... unless anyone else has other suggestions.......??

Re: POD HD400 Tuner Problem.

support@line6.com — Wed, 21 Mar 2012 10:23:42 GMT

Hi,

I did perform the factory reset and pedal caliberation but it didn't work. So, I reinstalled the device firmware but the problem is still there. In fact, less frequent than before. And yes, I forgot to mention before that there is one more problem. Sometimes when I try to enter tuner mode by holding the tuner footswitch, as soon as it enters the tuner mode it exits by itself.

What do I do now? The problem is still there.

Thank You,

Bijen.

Re: POD HD400 Tuner Problem.

support@line6.com — Tue, 20 Mar 2012 13:54:09 GMT

indigobjn wrote:

.. I think I need to perform a Factory Restore followed by Pedal Caliberation and hope it eliminate the problem...

Yes. And if that doesn't work you may need to reinstall the device firmware by running Line 6 Monkey.

Re: POD HD400 Tuner Problem.

support@line6.com — Tue, 20 Mar 2012 03:33:55 GMT

Hi silverhead,

I just checked it both without connecting my HD400 to the computer and connecting to the computer (HD400 without not running) but the problem is still there. The problem is still there with the bank containing factory presets too. I think I need to perform a Factory Restore followed by Pedal Caliberation and hope it eliminate the problem.

Thank You

Bijen.

Re: POD HD400 Tuner Problem.

support@line6.com — Tue, 20 Mar 2012 02:54:56 GMT

Hi silverhead,

This behaviour is pretty infrequent with my HD400 too. And sometimes instead of taking back to different presets on a different bank after exiting the Tuner mode it just shows USER PRESET taking to a different location at the same time.

Well here is the list of FS sequence when this problem comes in.

26D -> Tuner Mode -> Hit Tuner button/FS(A,B,C,D) -> 23C

23D -> Tuner Mode -> Hit Tuner button/FS(A,B,C,D) -> 23C

26(A,B or C) -> Tuner Mode -> Hit Tuner button/FS(A,B,C,D) -> 26D

20(A,B or D) -> -> Tuner Mode -> Hit Tuner button/FS(A,B,C,D) -> 20B

I just realized that this problem comes in whenever I use the Tuner while I am in a Bank of the presets that I created. But it seems to work fine when I use the Tuner from the Bank of Factory Presets.

Thank You,

Bijen.

Re: POD HD400 Tuner Problem.

support@line6.com — Tue, 20 Mar 2012 02:43:55 GMT

Hi d-wrek,

Yeah it is pretty infrequent with my HD400 too. And yes, I forgot to mention that it sometimes just says "User Preset" on a different location.

-Bijen

Re: POD HD400 Tuner Problem.

support@line6.com — Mon, 19 Mar 2012 16:18:07 GMT

I'm having a very similar issue with my HD300. It's pretty infrequent, but it will take me to either a different preset or to 1A but without the actual preset loaded (it just says "User Preset").

http://line6.com/support/message/363182

Re: POD HD400 Tuner Problem.

support@line6.com — Mon, 19 Mar 2012 16:11:35 GMT

Please try to provide a specific and reapeatable recipe to reproduct this behaviour. I suggest you make sure HD400 Edit is not running (just to remove one variable).

Start by powering the HD400 on and then list the minimum sequence of footswitch operations to repdroduce the problem. Then others can try to reproduce it wnd we'll be able to tell if it is something that needs to be fixed in the firmware or if it's just something with your device.

If the latter, I would start by backing up any important presets and then do a factory reset.

http://line6.com/support/docs/DOC-2043

followed by a pedal calibration:

http://line6.com/support/docs/DOC-2044

If that doesn't work, I would run Line 6 Monkey with the HD400 connected and update (or reinstall) the latest firmware.