Community: Message List - pod hd400 edit + hd400

Re: pod hd400 edit + hd400

support@line6.com — Wed, 04 Jul 2012 19:54:52 GMT

Just bought my HD 400.

Same editing problems here.

Are there still no software updates available that fix this issue?

Re: pod hd400 edit + hd400

support@line6.com — Tue, 12 Jun 2012 15:58:02 GMT

I too am having a frustrating time with these issues. Random cabinet changes to presets no matter if I save the patches using only the HD400 edit or the HD400 itself. This is a drag a on many levels causing volume level changes at gigs, losing the tone I spent time dialing in. In a nut shell just not being confident that my guitar is going to sound the way I expect.

I also don't understand why the HD400 edit doesn't have a cabinet off option for use with amps like the DT25. When I plug straight in the front of the DT25 the amp sound great but when using it with the HD400 and trying to match the pre amp models to the DT25 it seems that the cabinet sims are keeping me from the cleanest path from the HD400 and the DT25. Come to think about it.. if there was a cab off option I would not be having the first issue.

I also agree with a previous post that the small dots icon next to the volume and tone controls that were on the XTlive display showing the stored levels are a must for anyone trying to make small changes on the fly without distroying the original preset.

Please...

#1-fix the bug with the cabinet changes

#2-give us HD400 edit users a cab off option

#3-give us HD400 users the dot reference to the current volume and tone levels

Re: pod hd400 edit + hd400

support@line6.com — Sun, 06 May 2012 15:04:14 GMT

I had a similar issue when using HD 400 Edit but I eventually figured out not to touch anything on the box while using it. However, I am still having an issue with patches changing parameters on the fly while I am playing live and not attached to a PC / Edit whatsoever. I also had an issue where my Mode button suddenly stopped working. I reset the box to factory defaults and reloaded all my patches and the Mode button then worked. However, I am still having occasional issues with patches changing parameters on the fly - the display will change to the edit mode for a given parameter (amp modeling, etc) and then stay there even if I change patches. Eventually this goes away but I would definitely like to see this fixed.

Re: pod hd400 edit + hd400

support@line6.com — Mon, 02 Apr 2012 12:30:21 GMT

rafaufaufau wrote:
...
Even if i send preset to the device, then i change preset and return to it cab is returning to default. Even after saving it...
....

In HD Edit, yes. But if you RECEIVE SELECTED you will find the preset recalled from the HD device, where it was properly saved, with the non-default cab.

Re: pod hd400 edit + hd400

support@line6.com — Mon, 02 Apr 2012 08:27:01 GMT

silverhead wrote:

you use Edit to change a cab model to something other than the default value; you choose NOT to SEND the changes to the HD device; you switch to another preset; and finally you switch back to the original preset. How often do you do that? Maybe you could just SEND the change before switching presets?

Even if i send preset to the device, then i change preset and return to it cab is returning to default. Even after saving it...

I reported to the Line6 support because for me it's a big deal.

Re: pod hd400 edit + hd400

support@line6.com — Mon, 02 Apr 2012 02:12:13 GMT

Ok. Thanks again Silverhead. So we now that the bug exist in HD400 Edit and we've reported this bug, we now can only hope that i gets sorted out in the next update.

Thank you

Re: pod hd400 edit + hd400

support@line6.com — Sun, 01 Apr 2012 22:23:50 GMT

rafaufaufau wrote:

... and this bug still exist. ...

That's why it's called a bug.

It has been reported (that's all we can do) and it's in Line 6 hands. It may be fixed in a future update.... and it may not.....

Please describe why this is such a big deal for you. As I see it, it's a bug that only exists in HD Edit (not on the device itself) and only manifests itself when ALL of the following happens in sequence: you use Edit to change a cab model to something other than the default value; you choose NOT to SEND the changes to the HD device; you switch to another preset; and finally you switch back to the original preset. How often do you do that? Maybe you could just SEND the change before switching presets?

Re: pod hd400 edit + hd400

support@line6.com — Sun, 01 Apr 2012 21:09:05 GMT

It's sad because i've reseted device to factory defaults, reupdated firmware and usb, installed drivers on another CPU and this bug still exist. After that things i've never used device footswitches with HD EDIT online. If there will be no solution i'm gonna dump hd300 from my rig.

Re: pod hd400 edit + hd400

support@line6.com — Sun, 01 Apr 2012 15:03:07 GMT

indigobjn wrote:

...
But I want you to send the changes made to HD400 unit (1A) and only then after go to 1B using the HD Edit. And go to 1A again. Sometimes, The changes aren't retained even after saving it. Please check this with your HD400 and reply....

OK - so I followed the same recipe as in my previous post, but this time I added a step:

4a) SEND SELECTED patch 1A to the HD400 device.

Then I proceeded with steps 5 and 6.

Observations: the default cab selection appears again in the HD Edit workspace for preset 1A. This reflects the bug that we now know exists. However: if you proceed:

7) RECEIVE SELECTED patch 1A.

you will observe that the change that was saved to the HD device in step 4a was correctly stored in the HD400, and is correctly recalled by the RECEIVE command. So there is nothing more going wrong here other than the already acknowledged bug. It is only the HD400 Edit workspace that is incorrect - theHD400 device did retain the saved changes.

indigobjn wrote:
...
And I want you to try one more thing with your HD400 along with a Cab model other than Default. Add a digital delay on that preset on 1A and note down the delay parameters such as: Delay time, Mix amount, Feedback, Treble, Bass and then go to 1B after sending (also without sending) it to HD400 unit via HD400 edit and return to 1A using edit. Does the Delay parameters go all over the place along with the Cac model getting changed and preset shown unsaved?
...

I tested this in two ways as you asked:

Without SENDing the change to the HD400 device before switching to 1B:

After switching back again to 1A the cab default bug shows itself again. However, the changes made to the Digital Delay FX were retained in the HD400 Edit workspace. I saw nothing unexpected.

After SENDing the change to the HD400 device before switching to 1B:

Same result as above. The known bug is evident; the Digital Delay changes work as expected.

Note that your observed behaviour here could depend on your HD400 SETUP with respect to the AutoFX system setting. If you're not sure what that does please check it out in the manual.

Note also that I was ONLY using HD400 Edit to make these changes. The observed behaviour could be different if you use the HD400 footswitch to change presets. You can demonstrate this in the first example immediately above - the one where you change the Digital Delay parameters in HD400 Edit, but do NOT SEND the changes to the HD400 device. After changing the Digital Delay parameters, use the HD400 footswitches to select preset 1B and then back to 1A. When I do that, the Digital Delay settings do jump around in a very confusing manner. That is normal behaviour. WHY? Because when you use the device footswitch to change to preset 1A it loads the preset data from the original unchanged preset location in the HD400 device - it does not load the preset data from the HD400 Edit workspace. Since you did not SEND the HD400 Edit changes, these two sets of preset data are different. For reasons known only to the Line 6 product developers, it appears that some of this different data is transmitted to the HD400 Edit program when the HD400 footswitch is used, and some isn't - resulting in unpredictable behaviour and data displays. This is the root cause/explanation of the loss of synchronization that I was talking about earlier in this thread.

SO - my conclusion after all of this is:

- yes, there is a bug in HD400 Edit re: the default cab selection behaviour. We have reported that bug.

- all other anomalies in expected behaviour that I observed were due to the loss of synchronization between the HD400 device and the HD400 Edit workspace. All of these anomalies can be avoided by NOT using the HD400 device to make any changes while HD400 Edit is running.

Re: pod hd400 edit + hd400

support@line6.com — Sun, 01 Apr 2012 01:16:12 GMT

Hi Silverhead,

Thanks for your response.

Yes, any changes made and retained without Edit running is normal with my HD400 also.

But I want you to send the changes made to HD400 unit (1A) and only then after go to 1B using the HD Edit. And go to 1A again. Sometimes, The changes aren't retained even after saving it. Please check this with your HD400 and reply.

And I want you to try one more thing with your HD400 along with a Cab model other than Default. Add a digital delay on that preset on 1A and note down the delay parameters such as: Delay time, Mix amount, Feedback, Treble, Bass and then go to 1B after sending (also without sending) it to HD400 unit via HD400 edit and return to 1A using edit. Does the Delay parameters go all over the place along with the Cac model getting changed and preset shown unsaved?

Please try this and reply.

indigobjn