Community: Message List - Unknown Error?

Re: Unknown Error?

support@line6.com — Wed, 10 Oct 2012 16:20:23 GMT

Thank you very much !!!!

I try to use my pod HD 400 all the day, but it didn't working !!!

I did what you said, and now it's working again =')

Thanks you a lot !!!!

Re: Unknown Error?

support@line6.com — Sat, 21 Jul 2012 17:20:20 GMT

Hi,

solved the problem by deactivating the hd 300-Audio Device in the Windows System. Then it worked fine to udate to V2.01. Let´s look back:

The error massage said: "midi-error". Since I did the update on usb I wondered why there was a midi hardware recogniced.

But I used the HD 300 as Audio -Interface. See screenshot. Just choose another device as "standard" and it works. (In the update-process it sai as well "close any sequencer aplication" It should definitely say: Close EVERY APPLICATION USING the pod HD 300.

Hope to help,

Bernhard

Re: Unknown Error?

support@line6.com — Thu, 19 Jul 2012 15:54:35 GMT

Def not, spyware/virus.

It is a studio computer, never connected to the internet, other than for this update (or to periodically update virus definitions)

It did update fine with a different computer.

I feel bad for those who only have one computer, if they encounter this issue.

Re: Unknown Error?

support@line6.com — Thu, 19 Jul 2012 14:30:41 GMT

b78deluxe wrote:

Really very curious why The PODHD is the only object to ever give me an issue.

Count yourself lucky! I have had all kinds of devices give me gyp on machines old and new over the years. I find that some devices are just more stroppy than oothers. My HD has been (thus far) very well behaved when I use USB. Not detracting from your experience but that is mine.

Re: Unknown Error?

support@line6.com — Thu, 19 Jul 2012 13:53:43 GMT

Sounds like an intermittent problem with the USB port on the POD. If you have a good tech to take it to, you may want to have it checked out.

Also, you may want to run M-Bam & Spybot to check for spyware that might be causing an issue. (Both are free downloads from the Internet - safe)

Re: Unknown Error?

support@line6.com — Thu, 19 Jul 2012 13:23:13 GMT

Its interesting though. I have prob 6+ ports on that computer (front and back). Tried at least 4 of them, none would do the update properly (nothing else plugged in other than keyboard and mouse). I use those ports on a daily basis with zero issue (multitude of external storage devices - SD, USB stick, External HD, Compact Flash, MicroSD, musical interfaces, digital recorders, camaras, etc).

Really very curious why The PODHD is the only object to ever give me an issue.

Re: Unknown Error?

support@line6.com — Thu, 19 Jul 2012 11:01:13 GMT

USB is a capricious and evil technology. It sometimes just seems to fail on some machine for no tangible reason and the only fix is to find another machine. Unfortunately its the only standard interfacethat is common at the moment so people and companies struggle by.

I think your recommendation to find another PC and reflash from there is a good one.

Re: Unknown Error?

support@line6.com — Wed, 18 Jul 2012 21:27:48 GMT

I had the same problem trying to load mine yesterday. I tried the factory restore, that didn't help, the POD was still "bricked"

The only thing that worked for me was to load Monkey on a different computer and update from there.

(the computer that didn't work on was new as of this year)

Re: Unknown Error?

support@line6.com — Wed, 18 Jul 2012 18:58:44 GMT

You could try a factory reset on the POD, install 1.31 then upgrade it to 2.01.

The bad news is that you will lose patches and configuration if you do this. I know it is too late for you to have backed up your Pod so I guess this is bad news if you havent. I cannot see any other user-fixable way to deal with it though.

To do the hard reset:

Unplug the Pod,
hold down the A footswitch
Connect the power to the POD with the footswitch still held down.

This should reset the POD. If this brings the pod back to life then try the upgrades.,

It may or may not work. If it does,do a pedal recalibration once you have done all updates.

Expression Pedal Recalibration HD3/400 http://line6.com/support/docs/DOC-2044

Re: Unknown Error?

support@line6.com — Wed, 18 Jul 2012 18:48:55 GMT

Call Tech Support at 1-818-575-3600 option 3 from 8 am to 5 pm PST. They should be able to go further with this for you.