Community: Message List - crackling / artefacts studio gx with mountain lion

Re: crackling / artefacts studio gx with mountain lion

support@line6.com — Thu, 31 Jan 2013 00:11:23 GMT

Hey guys, I'm coming to say goodbye! Thanks a lot for the company these months. I'm moving to a new device, new life. It's been more than 6 months without a minute recorded without those explosion in my ear and I got pretty tired of it.

Hope you guys make a little money to escape from this too.

Here is the end of my suport ticket that was opened on Sep 21th:

DEAR HUGO,

Didn't work.

First when I tried to update using Monkey the app was shuting down (tried to reboot the system a lot times...) I'm sending it atached.

Then I installed the new driver. Recorded for 5 minuts and then it exploded once again with that big noise that goes fading away in 30 seconds. After it's gone when I say something on the mic it has a little pop too.

And this was the end of the line for me. The end of Line6 2. I'm really impressed with the **** support you and your crew gave me and the other users.

Not only took more than 6 months to release a new driver but there was the lack of transparency and the absence of true information for us.

You may shut this support ticket down because I'm throwing this device on the trash now. I'll never buy Line6 products and will try to tell everyone about this pleasant story we had.

So long, thanks for nothing.

Re: crackling / artefacts studio gx with mountain lion

support@line6.com — Sun, 27 Jan 2013 05:34:06 GMT

I think I found a fix....at least it completely fixed my problem with no negative side affects and I haven't really seen anyone say it(I could have easily overlooked it). While my computer was booting I held option and went to system restore and then clicked reinstall mountain lion. This does not affect your user files or programs and just reinstalls the mountainlion system files. After this was complete my computer started just like it did before with all of my old files, programs, and even background intact and the pod worked perfectly for well over an hour with no crackling.

Re: crackling / artefacts studio gx with mountain lion

support@line6.com — Wed, 23 Jan 2013 10:35:30 GMT

Still nothing for me... Check out my video explaining the problem and i think every one who is experiencing this issue should record it and share it. Please comment my video with your video so Line 6 will make a move. Thank you : https://www.youtube.com/watch?v=CcGpYevx31U

Re: crackling / artefacts studio gx with mountain lion

support@line6.com — Fri, 18 Jan 2013 14:38:38 GMT

How can we use our new device when the crackling makes it substandard? (POD HD500)

IMAC27 - 3GHZ (quad), 8GBRAM what is up - dispose in a large fire?

Re: crackling / artefacts studio gx with mountain lion

support@line6.com — Fri, 18 Jan 2013 14:38:24 GMT

How can we use our new device when the crackling makes it substandard? (POD HD500)

IMAC27 - 3GHZ (quad), 8GBRAM what is up - dispose in a large fire?

Re: crackling / artefacts studio gx with mountain lion

support@line6.com — Thu, 17 Jan 2013 23:33:27 GMT

Installed the latest update 7.2.1 and ran a test. At first I thought we had a fix but then the crackling reared its ugly head! Just took longer this time.

Amazing that after all this time we're still dealing with this issue.

Re: crackling / artefacts studio gx with mountain lion

support@line6.com — Wed, 16 Jan 2013 11:43:04 GMT

Isn't it sort of disgraceful and beyond comprehension that Line6 fails to respond to the issue?

They fixed a problem months ago, but that fix didn't work, or got overruled by a new OS update from apple (I think both were released within the week).

Afterwards I did get messages from Line6 in my support tickets that stated they are working on the problem and expected a fix soon... That was MONTHS ago. (I think october or early november)

The last few responses from Line6 I got, and apparently more of you are getting, are that they're evading the issue. They ask about USB ports, Hubs, powersupplies etc.
Things that we all know are NOT the cause of this major issue. We have all answered those questions back in July already. Line6 should be aware of the real issue but now they are literally ignoring those facts.

When I asked them, on the support ticket, that I only wished for a confirmation from Line6 that 'Yes, they are aware of the problem and are working on it' to show
that they aren't ignoring it or pushing it under the rug, I haven't received any reponse since then(over a week ago).

I don't know how else to vent my frustration after being a line6 customer for over a decade. I really feel abandoned and it frustrates me to no end. I so want to start recording again
with my PodX3 in Logic, but literally for over 6 months I haven't been able to produce a single clean sound without noises or crackles. Maybe the issue lies also with Apple's OS updates, but we are

customers of Line6 and SHOULD be informed by them, if only to honestly state 'We can't do anything more on this moment, we're waiting for apple to fix some bugs in MountainLion' or something like that.

So what are we left with? Hatefully vent our frustration all over the internet? Abandon Line6 products and move on to other stuff like Apogee?

I'm spent...

Re: crackling / artefacts studio gx with mountain lion

support@line6.com — Tue, 15 Jan 2013 15:42:29 GMT

Hi!
I am facing the same problem. Mountain Lion (10.8.2) POD HD 500 with latest firmware,

driver.
My support-ticket was anwererd:

"... This issue could be related to a number of things. First check your connections.

Have you tried connecting to different USB Ports? Are you using a USB hub?

Make sure you have the latest drivers installed: http://line6.com/software/

Then try the optimizations in our USB Troubleshooting Guide:
http://line6.com/community/docs/DOC-4282"

I can not believe, that this issue isn't solved yet. Mountain Lion has been released

six month ago.

Has someone ever had success following the USB-Troubleshooting Guide?

André

Re: crackling / artefacts studio gx with mountain lion

support@line6.com — Mon, 31 Dec 2012 18:56:09 GMT

Same problem here, am I the millionth one?

I wished I had read this thread (and the many others) before upgrading to Mountain Lion yesterday. After trying everything (including installing latest Monkey & drivers of course) I resorted to my last option: restoring to my 10.7 backup.

OS X 10.8 has been out for a while now and it's very concerning that Line6 hasn't been able to put out a fix for this by now considering the huge number of people reporting exactly the same problem.

I get marketing emails from Line6 every week, they know the hardware I have and the least they could have done would have been to give us some kind of warning, I wasted hours on this, plus the $20 I paid for Mountain Lion which I'm not going to use now.

Something to think about next time I'm spending gear money.

Re: crackling / artefacts studio gx with mountain lion

support@line6.com — Mon, 31 Dec 2012 04:11:51 GMT

Thanks for the this!! Glad to see that you're trying to help everyone out since Line6 doesn't seem to be... I just tried this and unfortunately for me it did not help. However, for those that read this and become discouraged don't be! I have the crackling issue BUT I also have an issue that both of my usb ports die when trying to use the UX2. I didn't even open up PodFarm or any other audio software. I did as described above, and when I was turning up the volume on my computer my UX2 just died along with my mouse, since it was plugged into the other USB port. What's weird is they still have power. If I plug my phone into my USB to charge it, it will still charge. This is really really frustrating...

Thanks again though for a possible solution! I really hope it helps out the folks with the crackling issue.