Community: Message List - kb37 with Logic 9.1.7 and Mountain Lion (10.8)

Re: kb37 with Logic 9.1.7 and Mountain Lion (10.8)

support@line6.com — Fri, 15 Feb 2013 12:13:06 GMT

I just want to add that I am also having problems. I have a KB37 and a Logic Pro 9 and get distortion on the signal from the intrument input. Similarly to other comments, I don't get any problems in PodFarm standalone. I only started getting the noise when I upgraded to a new Mac Mini, which came with Mountain Lion. I was dismayed when it started and I found several threads like this one on this site and others. Given that this was reported in August and it is now February with no fix (and yes, I am using the latest drivers).

Like many of the other contributors, I am having to consider finding another audio interface so that I can get on with recording, instead of trying to work around your problems. It would be a shame to lose PodFarm itself, but to be honest, it's not as unique as it was when I got the KB37 originally, and I dare say I'll find a replacement for that without too much trouble...

It's sad that Line 6 can't get this sorted, since I like the KB37 but I can't really wait much longer for a fix that might never come

Re: kb37 with Logic 9.1.7 and Mountain Lion (10.8)

support@line6.com — Thu, 31 Jan 2013 00:11:33 GMT

Hey guys, I'm coming to say goodbye! Thanks a lot for the company these months. I'm moving to a new device, new life. It's been more than 6 months without a minute recorded without those explosion in my ear and I got pretty tired of it.

Hope you guys make a little money to escape from this too.

Here is the end of my suport ticket that was opened on Sep 21th:

DEAR HUGO,

Didn't work.

First when I tried to update using Monkey the app was shuting down (tried to reboot the system a lot times...) I'm sending it atached.

Then I installed the new driver. Recorded for 5 minuts and then it exploded once again with that big noise that goes fading away in 30 seconds. After it's gone when I say something on the mic it has a little pop too.

And this was the end of the line for me. The end of Line6 2. I'm really impressed with the **** support you and your crew gave me and the other users.

Not only took more than 6 months to release a new driver but there was the lack of transparency and the absence of true information for us.

You may shut this support ticket down because I'm throwing this device on the trash now. I'll never buy Line6 products and will try to tell everyone about this pleasant story we had.

So long, thanks for nothing.

Re: kb37 with Logic 9.1.7 and Mountain Lion (10.8)

support@line6.com — Sat, 22 Dec 2012 18:00:11 GMT

Not sure if this kind of thing might apply but this is the way I got around this problem with the UX1....

http://www.youtube.com/watch?v=EsYAyVF_V6M

Rob

Re: kb37 with Logic 9.1.7 and Mountain Lion (10.8)

support@line6.com — Fri, 26 Oct 2012 12:52:59 GMT

Ok, I have an open suport ticket about since Sep. 21.

Today I updated with this message:

"Hugo,

On my behalf and of other customers, I want to ask you and Line6 to put the situation on this problem on the topics related. Everyday I see new people complaining and you guys never show up to tell us what this big problem is. It won't take more than 10 minutes of your day to give a status of this solution. Please, transparency is the only thing that could relieve this tension.

I suggest that you tell us about:

- What happened? What does your team know about this incompatibility? Is there something that Apple could do to help? How big is this thing?

- How many employees do you have working on this and how much time/day?

- Is there something we could do to help?

- What is the kind of assistant that Line6 will provide in case of not fixing this?

The topics that are discussing about this subjects are:

http://line6.com/support/thread/88579

http://line6.com/support/thread/86555

http://line6.com/support/thread/86574

http://line6.com/support/thread/86809

http://line6.com/support/thread/86844

http://line6.com/support/thread/69085

Please answer us. Talk to us. It's been more than 3 months. The first topic about this same problem is from JULY! We demand transparency and conversation.

Thank you,

Pedro"

I hope this will help at least about the conversation beetween Line6 and us.

Greetings from Brazil.

Re: kb37 with Logic 9.1.7 and Mountain Lion (10.8)

support@line6.com — Mon, 08 Oct 2012 17:35:14 GMT

OK.. The new driver was released and it didn't fix my problems.

The cracking/poping noise was still appearing during the recordings. It was a big noise and then it cracked for 10 seconds and then stopped. Then it haeppened again and again. I opened a ticket suport for this which is still opened without resolution.

This week my Toneport UX1 gave a new trick: when I connect it to my macbook it goes green for a minute, but the sound of the instrument/mic is zero. Also my USB mouse goes away.

After a minute or two, the light simply goes red and the line 6 device is no longer recognized by the Mac OS X. When I go to Line6 Audio Devices on System Preferences it says "no line 6 product connected".

Please, am I the only one? I'm getting preety tired with this story. This time I'm thinking really serious about buying another product. Can't record anything since Mac 10.8.2 came out.

Re: kb37 with Logic 9.1.7 and Mountain Lion (10.8)

support@line6.com — Wed, 19 Sep 2012 21:56:10 GMT

Hey I have the same problem with ux1.. and there is still no update.. any solution? Something thatight have worked for you!!

Re: kb37 with Logic 9.1.7 and Mountain Lion (10.8)

support@line6.com — Thu, 13 Sep 2012 22:52:00 GMT

i cant believe the bloody driver is not out yet.. i spent a lot of money on this thing and i like my 10,8,1 so i really dont feel like step back to lion.. its just ridicoulus ML is been out since 2 months already and still not a drastic solution..

Re: kb37 with Logic 9.1.7 and Mountain Lion (10.8)

support@line6.com — Thu, 13 Sep 2012 15:47:51 GMT

I've exactly the same problem.

Re: kb37 with Logic 9.1.7 and Mountain Lion (10.8)

support@line6.com — Thu, 13 Sep 2012 13:36:13 GMT

Hey there,

Same problem here. Do you guys have any news about this?

Re: kb37 with Logic 9.1.7 and Mountain Lion (10.8)

support@line6.com — Sat, 08 Sep 2012 12:12:08 GMT

I too have that problem, but im also having problems with the Monkey and update .. it Dosent show my KB37 ( Toneport ) only Podxt

THX Hugo.. hope you fix the bugs soon.